Administrative Support Specialist

Appalachian State University; Boone (NC); On-site; USD 43,000 - 47,000; Full time

Job summary

An established industry player is seeking an Administrative Support Specialist to join their dynamic team. This role is pivotal in providing exceptional support within the College of Fine and Applied Arts, acting as the main point of contact for the Dean’s Suite. Responsibilities include managing spreadsheets, ordering supplies, and supervising student employees. Ideal candidates will possess strong organizational and communication skills, with a keen attention to detail. This is a unique opportunity to contribute to a student-first environment while engaging with diverse stakeholders. If you are passionate about supporting educational initiatives, this position is perfect for you.

Qualifications

• Graduation from high school and one year of related office experience required.
• Excellent written and communication skills essential for this role.

Responsibilities

• Managing spreadsheets and providing front-line customer service.
• Overseeing travel requests and budget reconciliation for the Dean's office.

Skills

Critical Thinking

Organizational Skills

Attention to Detail

Communication Skills

Customer Service

Education

High School Diploma

Tools

Google Suite

Microsoft Office

Chrome River

AiM

Yo-Mart

Job description

Administrative Support Specialist

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.

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Please see Special Instructions for more details.

Please attach required documents:

• Cover Letter
• Resume
• List a minimum of 3 professional references in the application or attach a list of References with Contact Information

Posting Details

Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.

Position Summary Information

Classification Title: Administrative Support Specialist-OSP
Working Title: Administrative Support Specialist
Location: Boone, NC
Job Category: 6
Position Number: 095211
Department: College of Fine and Applied Arts - 265000

Minimum Qualifications:
Graduation from high school and one year of related office experience; or an equivalent combination of education and experience.
Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions.
Diplomas or degrees must be received from appropriately accredited institutions.

Essential Job Functions

The College of Fine and Applied Arts (CFAA) at Appalachian State University implements a student-first and transdisciplinary approach to learning combined with a steadfast belief in the power of experiential learning. This pedagogy helps us create an interwoven network of scholars and practitioners collectively dedicated to addressing the salient issues that underpin our anchor mission. We illustrate this dedication by actively engaging with local communities in deep and meaningful ways.

We seek a professional to serve as the Administrative Support Specialist and be the main point of contact for the Dean’s Suite. Reporting to the Associate Deans, primary duties and responsibilities include:

• Managing spreadsheets
• Answering the phone and providing front-line customer service for internal and external stakeholders
• Ordering office supplies as p-card holder and conducting budget reconciliation
• Submitting work requests and managing travel requests for the Dean’s office
• Overseeing the college’s Chrome travel transactions and university purchasing guidelines and reviewing for budget code compliance
• Copying, billing, and filing as needed
• Completing records management of faculty files for college
• Supervising and mentoring student employees

Knowledge, Skills, & Abilities Required for this Position

• The position requires an individual who can think critically, creatively, objectively, fairly and can do so in a confident and consistent manner
• Successful candidates will be organized, attentive to detail, thorough, reliable and dependable in their work
• Excellent written and communication skills are essential
• Working knowledge and ability to leverage various software to complete business needs (Google Suite, and Microsoft Office, AiM, Yo-Mart, Chrome River, and other systems typically used within the office)

Preferred Qualifications

Knowledge of matters pertaining to education and specifically higher education are beneficial.

Type of Position

Permanent Full-Time Staff/Non-Faculty Staff/Non-Faculty Appointment Type 1.0

Work Schedule/Hours

Monday – Friday, 8:00 – 5:00pm
Number of Hours Per Week: 40
Number of Months Per Year: 12
Mandatory Staff: No

Physical Demands of Position

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Overall Competency Level

Advanced

Salary Grade Equivalency

GN08

Salary Range

Anticipated Hiring Range: $43,542-$46,643

Required Functional Competencies to Successfully Perform Job Duties

Knowledge-Program:

• Understanding of services, policies and procedures related to administration typical of the Dean’s office.
• Ability to demonstrate and apply this knowledge in the performance of office support tasks.
• Ability to explain and interpret information to clients/customers and staff.
• Ability to facilitate the flow of work, facilitate or direct the office support activities and coordinate work with staff.
• Ability to maintain internal and external contacts for work coordination.

Information/Records Administration:

• Ability to compile, assimilate and organize both printed and electronic information.
• Ability to apply knowledge of data collection, storage, organization, manipulation and/or analysis of data.
• P-card holder and reconciliation, Dean’s Office supply orders, and Chrome River travel.

Communication-Verbal:

• This position serves as customer service lead for the College of Fine and Applied Arts Dean’s Office.
• This position greets and serves all visitors as well as internal and external customers. Ability to speak clearly and concisely, actively listen, and articulate thoughts and ideas clearly and effectively in oral form to persons inside and outside of the organization.

Pay will be commensurate with applicant competencies, budget, equity and market considerations.

Posting Details Information

Posting Date: 04/15/2025
Closing Date: 05/11/2025
Competency Level Statement: Management will only consider applicants who meet the required competencies.

Special Instructions to Applicants

Please attach required documents:

• Cover Letter
• Resume
• List a minimum of 3 professional references in the application or attach a list of References with Contact Information

Search Chair Information

Name: Chris Kleman
Email: [e-mail]
Applicant Pool Preference: External (Post on the Web)

Departmental Information Quick Link

https://appstate.peopleadmin.com/postings/50507

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Please discuss your experience with software programs such as Microsoft Office, Procurement credit card program, Banner platforms, AIM, and Yomart purchasing systems.

  (Open Ended Question)

• * Do you have knowledge of budgeting associated functions such as travel, payroll, purchasing, and etc.?
  • Yes
  • No
• * This position will process procurements, petty cash reimbursements, travel authorizations/reimbursements, credit card payments, etc. Give examples of your experience with accounts payable or other similar budget processing?

  (Open Ended Question)

• * For a job like this, a pleasant, professional appearance and attitude are expected at all times. How would you maintain the appropriate appearance and attitude if you were having a bad day?

  (Open Ended Question)

Applicant Documents

Required Documents

• Resume
• Cover Letter / Letter of Interest
• List of References with Contact Information

Optional Documents

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