Administrative Support Services Supervisor, Forensics

The Harris Center for Mental Health and IDD; Houston (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

The Harris Center for Mental Health and IDD is seeking an Administrative Support Services Supervisor to oversee the daily operation of Forensic Services in the HCSO Jail. You will supervise staff, manage vendors, and ensure timely reporting and compliance with standards in a time-sensitive environment.

Key duties include coordinating IT assistance, processing work orders, handling confidential material, and supporting clinical managers and directors while delivering excellent customer service to

Qualifications

• High School Diploma or G.E.D required.
• Minimum five (5) years general clerical experience required.
• Must have valid Texas Driver’s License and be insurable under agency policy.
• Must be able to demonstrate basic computer skills including data entry, word processing, Excel spreadsheets and other agency required competencies.

Responsibilities

• Supervises Administrative Services division staff and its operations.
• Serves as liaison between HCSO and contracted services and creates work orders/requests.
• Assists IT with troubleshooting computer equipment and network issues.
• Schedules appointments and organizes meetings for senior directors and handles calendars.
• Maintains unit employee records/files/documents and processes P‑Card purchases.

Job description

Brief Description

The Harris Center for Mental Health and IDD (“The HARRIS CENTER”) is looking for a Administrative Support Services Supervisor, to join our team. The Administrative Support Services Supervisor supervises the daily operation of Forensic Services in the HCSO Jail to include performing a variety of complex administrative and clerical duties, monitoring office space, equipment and supplies, vendor management and other support services. The Administrative Support Services Supervisor establishes work procedures and standards to improve efficiency and effectiveness of assigned operations; compiles, prepares and maintains appropriate reports and minutes for all the services and meetings provided. In addition, the Administrative Support Services Supervisor helps manage team assignments, handle confidential material, and meet established deadlines for the Forensic Services in the HCSO in a time‑sensitive environment. Serves as the Harris Center liaison to HCSO Facilities, HCSO Housekeeping, HCSO Security, HCSO IT, Harris Center IT and other support departments and contracted vendors. Manages the preparation, performance, follow up, and reporting processes for these activities. Ensures compliance with established corporate standards and may be responsible for reviewing and evaluating the work and performance of subordinates. Purchases and maintains all disaster related supplies. Provides support services to Clinical Managers and Directors.

Your Role In Action

• Serves as liaison between HCSO and contracted services.
• Creates & submits work orders/requests to HCSO Facilities and other contracted vendors.
• Responsible for receiving/delivery of packages, equipment and completes requests for delivery or disposing of furniture/file cabinets/etc.
• Supervises Administrative Services division staff and its operations.
• Serves as Liaison for on‑site IT assistance. Assists IT tech by troubleshooting and resolving computer equipment and network issues.
• Replaces/moves/installs equipment as needed. Reports any unresolvable IT issues/problems which staff are experiencing to appropriate IT department.
• Requests HCSO/JWEB staff accounts and account updates for HARRIS Center and HCSO IT accounts.
• Assists with delivery of parking cards and keys to staff.
• Schedules appointments and organizes meetings with external and internal individuals on behalf of the Sr. Director of Adult Forensic Services as well as handling calendar.
• Assures that meeting rooms are prepared before the meeting and returned afterward. Arranges any ancillary equipment and/or other resources necessary for the conduct of the meeting.
• Assists new employees by obtaining jail clearances, fingerprinting and orienting them to the jail as needed.
• May prepare and process internal forms in accordance with departmental procedures.
• Provides administrative support for special projects in accordance with departmental/organization procedures.
• Maintains professional behavior and provides excellent customer service to both staff and consumers.
• Maintains unit employee records/files/documents.
• Maintains unit’s P‑Card purchases.
• Acts as back‑up assistant to Medical Director when needed.
• Acts as back‑up fixed‑asset designee for the unit.
• Acts as back‑up for ordering supplies.
• Safety officer for the Adult Forensic unit; conducts yearly armed intruder, fire and natural disaster trainings.

Education

• High School Diploma or G.E.D required.

Experience

• Minimum five (5) years general clerical experience required.

Other Requirements

• Must have valid Texas Driver’s License and be insurable under agency policy

Required Knowledge, Skills & Abilities

• Must be able to demonstrate basic computer skills including data entry, word processing, Excel spreadsheets and other agency required competencies.
• Knowledge of computer systems and computer networks.
• Proficiency in established record‑keeping and filing; ability to work independently.
• Ability to handle multiple tasks simultaneously and to prioritize work. Ability to perform detail‑oriented tasks accurately.
• Must have valid TDL and be insurable under agency policy

About Us

The Harris Center is the state‑designated Local Mental Health Authority and Local Intellectual and Developmental Disability (IDD) Authority serving Harris County, Texas. As the largest behavioral and developmental disability care center in Texas, The Harris Center provides care to over 90,000 people and has an annual budget of over $300 million.

As part of its mission to transform the lives of people with behavioral health and IDD needs in the third largest county in the United States, The Harris Center provides a full continuum of services at 80 different sites across Harris County. In addition, services are provided in more than 40 different languages as well as sign language in order to better serve what is one of the largest communities in the nation.

By utilizing the unique expertise of its more than 2,500 employees, The Harris Center is committed to meeting the behavioral health and IDD needs of Harris County residents and giving them hope to live to their fullest potential.

What Else You Should Know

• This posting is associated with position #8658
• Schedule Monday – Friday (7 am‑4 pm)

What We Have To Offer

The Harris Center not only offers a competitive salary but also a suite of excellent benefits designed to enrich your life both professionally and personally. Imagine a future with a robust retirement plan complemented by our generous company matching – a testament to our investment in your long‑term financial well‑being. Experience the unique advantage of our prior service credit, accelerating your journey towards a more substantial Paid Time Off accrual, empowering you to enjoy well‑deserved breaks.

Enjoy Cell Phone Discounts, exclusive entertainment deals through Tickets at Work, and a free Headspace subscription for mental wellness. Additionally, our Employee Assistance Program supports your overall well‑being.

Take advantage of significant financial relief through student loan forgiveness as a valued member of The Harris Center team. As a qualifying entity, our employees are eligible for various student loan forgiveness programs, designed to alleviate the financial burdens associated with higher education.

Contributes to suicide care and prevention by embracing our values and applying a trauma‑informed approach rooted in safety, trust, choice, collaboration, and empowerment.