Administrative Support - Remote Financial Aid

ECPI University; United States; On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Professional work environment

Student-centered focus

Competitive compensation & benefits

Job summary

ECPI University is seeking an energetic and organized individual to deliver exceptional customer service to students and visitors on our Online Campus. You will support the Financial Assistance Department, handle inquiries, assist with FAFSA processes and invoice handling.

The role requires a High School Diploma (Bachelor's preferred) and 1–3 years of office customer service experience, with strong MS Word/Excel/Outlook skills and excellent communication.

Qualifications

• High School Diploma required; Bachelor's degree preferred.
• 1-3 years of customer service experience in an office setting.
• Strong customer service, communication and interpersonal skills.
• Ability to master new computer applications; accurate data entry; attention to detail.
• Organize, multitask, prioritize and work under pressure; team player.
• Good phone etiquette; understand phone systems.
• Proficient in MS Word, Excel and Outlook.

Responsibilities

• Support the Financial Assistance Department with phone calls, email inquiries and tasks.
• Assist students with FAFSA, Entrance Counseling and Master Promissory Note.
• Process student invoices.
• Perform administrative tasks to support daily operations of the Financial Assistance department.
• Pitch in to support department initiatives and work with advisors.
• Update reports and spreadsheets; collect and scan documents.

Skills

Customer service

Communication

Interpersonal skills

Data entry

Attention to detail

Multitasking

Phone etiquette

MS Office

Education

High School Diploma

Bachelor's degree preferred

Tools

MS Word

Excel

Outlook

Job description

ECPI University is looking for an energetic, friendly, organized individual to provide exceptional customer service to students and visitors to our Online Campus. If you enjoy helping others and are looking to succeed in a fast paced, student-centered environment, this may be the position for you!

Responsibilities

• Support the Financial Assistance Department with phone calls, email inquiries and tasks as assigned
• Assist students with their FAFSA, Entrance Counseling and Master Promissory Note
• Process student invoices
• Perform a variety of administrative tasks to support the efficient daily operations of the Financial Assistance department
• Pitch in to support department initiatives.
• Work with financial assistance advisors
• Updates reports and spreadsheets
• Collect students documents and scan to image now
• Other duties as assigned

Requirements

• High School Diploma required, Bachelor's degree preferred Experience:
• 1-3 years of customer service experience in an office setting Required Skills:
• Strong customer service, communication and interpersonal skills. - Enjoy helping others; positive attitude; flexible.
• Ability to quickly master new computer applications; strong, accurate data entry skills; attention to detail.
• Ability to organize, multitask, prioritize and work under pressure at times, team player.
• Good phone etiquette skills and understanding of phone systems.
• Ability to use MS Word, Excel and Outlook for basic/moderate level functions.

Do you want to make a difference?

If so, then ECPI University may be the place for you. We are seeking professionals with the experience and knowledge to help transform the lives of our students. ECPI University, with campuses in Virginia, North Carolina, South Carolina, Florida and Online, is a recognized leader in awarding STEM+H degrees through innovative delivery of education to meet the needs of military and new-traditional students.

ECPI University offers Master’s, Bachelor’s, and Associate’s degrees, and certification training in Technology, Health Science, Business, Criminal Justice and Culinary Arts.

For over 50 years, ECPI University has been helping students achieve their educational and career goals in a hands-on, student-centered environment, while working collaboratively with employers to ensure our graduates have the knowledge and skills, they need to be successful. Growth at our university creates the need for dynamic, caring professionals who are dedicated to making a difference in people's lives.

What does ECPI University have to offer?

• Professional work environment
• Student-centered focus
• Talented and committed co-workers
• Competitive compensation & benefits plan

ECPI University is proud to be an Equal Opportunity Employer.