Client Service Associate

Yoh; Fort Mill (SC); Ibrido; USD 26.000 - 37.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Prescription, Dental & Vision

401K Retirement Savings Plan

Direct Deposit & weekly epayroll

Certification and training opportunity

Descrizione del lavoro

Yoh, a Day & Zimmermann company, is seeking a Client Support Associate for Fort Mill, SC. You will handle 30–50 inbound calls daily in a high-volume, phone-based environment, delivering professional customer service and support across assigned service areas.

Contract is 12+ months with a remote work option; first-day in-person attendance is required. The role emphasizes reliability, strong communication, and learning new systems while maintaining consistent schedule adherence.

Competenze

• 1-2 years of customer service in financial services or banking industry.
• Experience in high-volume call center environments.
• Customer service or client support experience.
• Recent college graduates interested in beginning a professional career.
• Interest in financial services and long-term career development.
• Strong communication and interpersonal skills.
• Excellent customer service abilities.
• Professionalism and reliability.
• Comfort handling high call volumes.
• Ability to learn new systems and processes.
• Genuine interest in financial services and/or customer service.
• Strong attendance and schedule commitment.
• Positive attitude and willingness to learn.
• Realistic expectations regarding the position and its responsibilities.

Mansioni

• Handle approximately 30–50+ inbound calls per day once fully trained.
• Provide professional, accurate, and efficient customer service.
• Assist callers with inquiries and transactions related to their assigned service area.
• Maintain consistent availability throughout scheduled working hours.
• Follow established procedures and service expectations.
• Remain actively engaged in a structured, high-volume phone environment.

Conoscenze

Customer service

Call center

Communication skills

Descrizione del lavoro

Client Support Associate

Fort Mill, SC

12+ month contract

Work Arrangement: Remote work option available; first-day attendance is required in person.

Providing customer service and operational support in a high-volume, phone-based environment.

Day-to-Day Responsibilities

• Handle approximately 30–50+ inbound calls per day once fully trained.
• Provide professional, accurate, and efficient customer service.
• Assist callers with inquiries and transactions related to their assigned service area.
• Maintain consistent availability throughout scheduled working hours.
• Follow established procedures and service expectations.
• Remain actively engaged in a structured, high-volume phone environment.

Successful candidates may come from several different professional backgrounds, including:

• 1-2 years of customer service in financial services or banking industry
• High-volume call center environments.
• Customer service or client support.
• Recent college graduates interested in beginning a professional career.
• Individuals with a demonstrated interest in financial services and long-term career development.
• Strong communication and interpersonal skills.
• Excellent customer service abilities.
• Professionalism and reliability.
• Comfort handling high call volumes.
• The ability to learn new systems and processes.
• Genuine interest in financial services and/or customer service.
• Strong attendance and schedule commitment.
• A positive attitude and willingness to learn.
• Realistic expectations regarding the position and its responsibilities.

Estimated Min Rate: $18.90

Estimated Max Rate: $27.00

What’s In It for You?

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Fraudulent recruiting communications have become increasingly common. Emails from Yoh recruiters will only come from an @yoh.com email address. Yoh will never ask candidates to pay fees, purchase equipment, send gift cards, or transfer funds as part of the recruiting or hiring process. If you receive a communication that appears suspicious or requests payment, contact Yoh directly before responding or sharing personal information.