Administrative Support Leader - AI-Driven Ops

Ropes & Gray; New York (NY); Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Ropes & Gray is seeking an exceptional Administrative Support Manager in New York to lead and elevate our administrative support function. This strategic role combines experience in professional services with confidence and talent for building trust with partners and senior leaders.

The successful candidate develops people, influences outcomes, and uses technology and AI thoughtfully to improve support. The role emphasizes partnering with executives, mentoring a team of administrative

Formación

• 8+ years of experience in administrative operations or support management within a law firm, professional services organization, or other complex client-focused organization (law firm experience a plus)
• Demonstrated confidence and executive presence with senior leaders, partners, or C-suite executives
• Proven track record of developing and promoting talent; experience managing teams of 15+ preferred
• Demonstrated track record of leading change, modernizing processes, and adopting technology; familiarity with AI-enabled productivity tools strongly preferred
• Exceptional judgment, discretion, emotional intelligence, and communication skills; comfortable presenting to senior leadership
• Ability to learn law firm culture and the unique demands of partner-level support quickly
• Global or multi-office experience a plus

Responsabilidades

• Partner & Senior Leader Relationships: Serve as a trusted advisor and primary point of contact for partners and senior leaders on administrative and executive support, aligning service with firm priorities
• Talent Development & Team Leadership: Recruit, mentor, and manage a team of legal secretaries, executive assistants, and administrative professionals
• Change Leadership & Technology Adoption: Lead change by building coalitions, earning buy-in, and challenging traditional administrative support models; modernize workflows and leverage technology and AI to improve service delivery
• Operational Excellence: Oversee daily administrative operations, staffing models, coverage plans, and workload distribution across practice groups and offices

Conocimientos

Executive presence

Talent development

Leadership

Change leadership

AI tools familiarity

Discretion

Relationship management

Strategic advisory

Herramientas

AI-enabled productivity tools

Descripción del empleo

Ropes & Gray is seeking an exceptional Administrative Support Manager in New York to lead and elevate our administrative support function. This strategic role combines experience in professional services with confidence and talent for building trust with partners and senior leaders.

The successful candidate develops people, influences outcomes, and uses technology and AI thoughtfully to improve support. The role emphasizes partnering with executives, mentoring a team of administrative