Administrative Support II

Comprehensive Treatment Centers; San Diego (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Competitive 401(k) plan

Paid vacation and sick time

Early morning hours

Job summary

Fashion Valley Comprehensive Treatment Center in San Diego, CA, part of Acadia Healthcare's Comprehensive Treatment Centers network, seeks an Administrative Assistant II for our OTP program. The role involves preparing correspondence and reports, scheduling, filing, and assisting with patient billing information and insurance verification.

Ideal candidates have a High School Diploma or GED and 2+ years in medical billing/coding, with strong knowledge of HIPAA and excellent communication skills

Qualifications

• 2+ years of experience in medical billing and coding.
• Knowledge of insurance claims processing and denials.
• HIPAA regulations and patient privacy.
• Proficiency with word processing and spreadsheet software.

Responsibilities

• Establish, maintain and retrieve general files for clinic or department.
• Coordinate administrative programs or office activities.
• Use software to create spreadsheets, manage databases, and prepare presentations, reports, and documents.
• Answer telephones, take messages or transfer calls.
• Schedule appointments and update calendars.
• Assist in arranging staff meetings, handle mail and faxes, prepare memos and invoices.
• Maintain electronic and paper filing systems.
• Perform basic bookkeeping as needed.
• Verify insurance information and reconcile billing reports.

Skills

Medical billing

Medical coding

Insurance claims

HIPAA compliance

Communication skills

Education

High School diploma or GED

Tools

EHR systems

Excel

Job description

Outpatient Opioid Treatment Program (OTP)

Seeking: Administrative Assistant II

Full Time Hours: Monday - Friday 5:30 AM - 2:00 PM, and Rotating Saturdays 7:00 AM - 10:00 AM

Our Benefits

• Medical, Dental, and Vision insurance
• Competitive 401(k) plan
• Paid vacation and sick time
• Early morning hours offering a great work/life balance
• Opportunity for growth that is second to none in the industry

Our Team

Fashion Valley Comprehensive Treatment Center (CTC), located in San Diego, CA, is part of Acadia Healthcare's Comprehensive Treatment Centers, the leading provider of medication-assisted treatment in the nation. Our mission is to provide full-circle care that includes a blend of therapies and the use of safe and effective medications. Our team is the front line of our fight against the opiate epidemic.

Your Job As An Administrative Support

The Administrative Support role will perform routine administrative functions such as preparing correspondence and reports, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to patients or visitors. The Administrative Support/Medical Biller may work with patients to secure billing information, reconciling billing reports and verifying insurance for patients.

Job Responsibilities

• Establish, maintain and retrieve general files for clinic or department.
• Manage and coordinate administrative programs or office activities.
• Use computer software to create spreadsheets, manage databases, and prepare presentations, reports, and documents.
• Answer telephones, takes messages or transfer calls.
• Schedule appointments and update calendars.
• Assist in arranging staff meetings, handle incoming/outgoing mail and faxes, prepare memos, invoices, or other reports.
• Maintain databases and filing systems, whether electronic or paper.
• Perform basic bookkeeping as needed.
• May work with patients to secure billing information, reconciling billing reports and verifying insurance for patients.
• Perform duties using specific knowledge of medical terminology and clinic procedures.

Role Location: California

Calculated Salary Range for role: $25.00 - $27.00 per hour.

Your Education, Skills And Qualifications

• High School Diploma or GED equivalent is required.
• 2+ years of experience in medical billing and coding required. Experience in mental health or addiction treatment clinics would be a strong advantage.
• Knowledge of administrative processes and systems, such as word processing and spreadsheet software, managing files, and patient records.
• Knowledgeable in handling insurance claims, including Medicare, Medicaid, and private insurers, as well as dealing with issues such as claim denials and appeals.
• Precision in coding and entering patient data is key to preventing errors in billing and ensuring proper reimbursement.
• Ability to resolve billing issues, including identifying and addressing coding errors, disputed claims, and underpayments.
• Ability to communicate effectively with patients, providers, and insurance companies to clarify billing issues or discrepancies, both verbally and in writing.
• Understanding of HIPAA regulations to ensure that patient information is handled securely and confidentially; high discretion with confidential information.
• Ability to handle multiple tasks, keep track of numerous patient records, and meet deadlines.

Ideal Skills & Traits

• Patient Advocacy: Often, MAT patients may face challenges with insurance or financial matters. The billing specialist should be compassionate and able to advocate on behalf of patients to ensure they receive the appropriate coverage and care.
• Familiarity with MAT Protocols and Guidelines: The billing specialist should understand how Medication-Assisted Treatment works, including services like opioid substitution therapy (e.g., methadone, buprenorphine) and how these treatments are billed differently from other medical services.
• Technology Savvy: Proficiency in using electronic health records (EHR) systems and other relevant healthcare technologies.
• Work Environment: Must be comfortable working in an opioid treatment program (OTP) recovery environment

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal, and local laws.