Administrative Support Assistant IV- Department of Transportation and Infrastructure

City and County of Denver; Denver (CO); On-site; USD 47,000 - 59,000; Full time

Benefits offered by this job

Pension plan

457B retirement plan

Paid time off (PTO)

Holidays & leaves

Medical insurance

Job summary

The City and County of Denver is seeking an Administrative Supportive Assistant IV to support Wastewater Management operations. You will review CCTV inspection reports, manage asset inputs, and coordinate staff schedules while ensuring data accuracy across systems.

The role requires strong customer service, MS Excel proficiency, and the ability to multitask across multiple crews and projects. A valid driver’s license is required, and the department emphasizes equity and efficient service

Qualifications

• High school diploma or equivalent required.
• 3 years of full performance office support/clerical work.
• Valid driver's license required and must be kept current.

Responsibilities

• Review PACP Pipeline Reports from CCTV crews for accuracy.
• Review asset management inputs and run related reports.
• Serve as contact for CCTV dept and QC code enforcement.
• Schedule CCTV inspections and trainings for staff.
• Review vendor invoices for parts, service and repairs.
• Manage parts and equipment inventory and stock.
• Prepare monthly production reports.

Skills

Customer service

MS Excel

MS Outlook

MS Word

multitasking

Data integrity

Communication

Problem solving

Education

High school diploma

Tools

MS Excel

MS Word

MS Outlook

Job description

About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer
The City and County of Denver offers competitive pay commensurate with education and experience. New hires are typically brought into the organization between $22.53 - $28.17 per hour , based on experience. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location & Schedule
In this position, you can expect to work in-person Monday-Friday out of the Denver Wastewater Building at 2000 W. 3rd Ave., Denver, CO 80221.

Who We Are & What You'll Do
The Department of Transportation and Infrastructure (DOTI), through its employees, enhances the quality of life in Denver by efficiently delivering effective, high quality, safe and equitable public infrastructure, and services.

DOTI’s Commitment to Equity:

• DOTI is committed to providing attention and resources to the areas, assets, and people of the city with the greatest need through equitable contracting, equitable investments, and equitable workforce development.
• DOTI’s culture revolves around four key principles: (1) Invest in Our People, (2) Operate with Discipline, (3) Use Data to Drive Decisions, and (4) Deliver Results.

Wastewater Management oversees all aspects of wastewater functions, including the construction, operation, and maintenance of the City’s sanitary and storm systems, as well as administrative functions such as implementing policies, establishing cost controls and setting fees to maintain a revenue base sufficient to support operational requirements and capital improvements program, and responding to customer inquiries regarding sewage and storm drainage service charges.

The Wastewater Management team has an opening for an Administrative Supportive Assistant IV. Job duties and responsibilities of this position include, but are not limited to, the following:

• Interprets, applies, and explains regulations, policies, standards, and/or procedures to internal/external customers based on extensive knowledge of a specialized area within a defined scope.
• Reviews and evaluates forms, applications, computations, documents, and/or other information to determine accuracy, completeness, acceptability, or compliance based on extensive knowledge of a specialized area or legal requirements.
• Determines and evaluates facts and makes decisions without the benefit of direct guidance or supervisory review where the cost of correcting errors could be substantial in either time or money.
• Prepares and processes documents and other forms in accordance with legal precedents or other specialized/technical procedures.
• Recommends improvements or solutions to problems within a range of specified, acceptable, and/or standard alternatives and technical practices.
• Provides specialized information, identifies problems within a defined scope and has the authority to resolve discrepancies, and follows up on requests or complaints.
• Responds to sensitive inquiries and problems related to the specialized/technical area and resolves problems by making reliable decisions.
• Examines, checks, and approves/rejects information and determines appropriate services within a defined scope.
• Performs other related duties as assigned

The specific job duties for this position are as follows:

• Reviews PACP Pipeline Assessment Certification Program Inspection Reports generated by Wastewater CCTV inspection crews for accuracy.
• Reviews asset management software inputs by staff and supervisors for accuracy by running and reviewing related reports.
• Provides customer service and is the point of contact for the CCTV department and the QC code enforcement section.
• Schedules CCTV inspection staff and QC code enforcement staff for inspections, training, and appointments.
• Reviews vendor invoicing for parts, service, supplies, and repairs.
• Manages and tracks parts and equipment inventory stock.
• Prepares monthly reports for section and staff production.

What You'll Bring

Our ideal candidate has some or all the following experience, skills, and characteristics:

• Strong customer service skills and experience working with internal/external customers
• Ability to create and maintain MS Excel spread sheets with graphs and data metrics
• Ability to schedule and manage multiple crews and projects using MS Outlook
• Well organized
• Ability to multitask
• Strong proficiency using Microsoft suite of programs MS Word, MS Excel, & MS Outlook
• Dispatching and phone experience dispatching field crews for customer complaints
• Ability to review and check inspection reports, work orders and asset inputs for errors and missing data

Required Minimum Qualifications

• Education Requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
• Experience Requirement: Three (3) years of full performance office support/clerical work (type and level of an Administrative Support Assistant III)
• Education & Experience Equivalency Additional appropriate education may be substituted for the minimum experience requirements
• Licensure & Certification: Requires a valid Driver’s License at the time of application. Licenses and certifications must be kept current as a condition of employment.

Application Deadline
This position is expected to stay open until October 21st. Please submit your application as soon as possible and no later than October 21st at 11:59 PM.

About Everything Else

Job Profile