Administrative Support Assistant (CYS) (Developmental) NF-02/03.

Obsolete Site; Warren (MI); On-site; USD 40,000 - 56,000; Full time

Job summary

Obsolete Site is seeking an administrative support professional to greet visitors, answer calls, and direct them to the appropriate staff. You will sign-in families and monitor child/youth check-out in a structured program, while entering data in CYMS and providing basic admin support.

The role requires proficiency with Microsoft Office, strong communication, and the ability to handle multiple tasks in a fast-paced environment. Some evenings or weekends may be required as needed.

Qualifications

• Experience in an office setting applying administrative and clerical procedures.
• Strong customer service concepts and communication skills.
• Ability to use standard office software and maintain records.

Responsibilities

• Greet and direct visitors and callers in a courteous, professional manner.
• Ensure proper sign-in and monitoring of children, youth, and visitors.
• Record transactions in CYMS and manage data for reports and tracking.
• Provide general administrative support (mailing, copying, correspondence, briefs).
• Explain policies on patron fees, waiting lists, enrollments, and events.

Skills

Office experience

Administrative procedures

Customer service

Professional communication

MS Office

Tools

Microsoft Office

Job description

Duties

• Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
• Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children’s departure to ensure only authorized individuals remove them from the building.
• Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
• Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.
• Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.

Requirements

Conditions of employment

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position.
• A one-year probationary period may be required.
• Satisfactorily complete an employment verification (E-Verify) check.
• Satisfactory completion of pre-employment background checks in accordance with AR 215-3, 2-15.m., and a Child Care Tier 1 background investigation is required.
• Must have current health assessment which documents good mental and physical health, freedom from communicable disease, and immunizations in accordance with current Army and DoD policy including annual influenza vaccinations.
• Successful completion of annual training requirements within the prescribed time frame and demonstrated on the job competence is required.
• May be subject to irregular hours, evening and/or weekends.
• Travel to on and off post locations is required.

Qualifications

Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position.

NF-02 Qualifications

• Experience working in an office setting which demonstrates skill in applying administrative and clerical procedures; customer service concepts; and communication techniques in a professional environment.
• Experience using office automation to prepare documents, manage files, and maintain records.
• Must have experience in using applications such as Microsoft Office (i.e., Word, Excel, Power Point, and Outlook).

NF-03 Qualifications

• Experience working in a professional office setting which required administrative and clerical skill in managing filing systems and maintaining documents, such as attendance records and official correspondence.
• Must possess experience demonstrating customer service and business communication skills.
• Must possess a demonstrated knowledge of correct grammar and composition techniques needed to accurately prepare written material from a variety of sources.
• Must possess demonstrated proficiency in using computers for various applications to include Microsoft Office Suite (i.e., Windows, Word, Power Point, Excel, and Outlook). Experience entering and maintaining information into automated databases.
• At least 1 year experience equivalent to the next lower grade level NF-02.

In addition to the above qualifications, candidates who possess the following qualifications will be considered "Highly Preferred" or "Best Qualified".

Referrals and selections can be made at either grade.

Education

This job does not have an education qualification requirement.

Additional information

This announcement may be used to fill additional vacancies throughout the program. Management has the right to assign staff to locations as mission requires.

Eligible for situational telework only, including emergency and OPM prescribed "unscheduled telework"

Area Of Consideration

The Area of Consideration for this vacancy announcement is those that live in the surrounding area within 50 miles of Detroit, Michigan.(Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.)

PCS Costs

• Payment Permanent Change of Station (PCS) costs are not authorized, based on a determination that a PCS move is not in the Government's interest.

Allowances and Differentials

• This job is part of a pay-banded system. Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander.
• Non-foreign overseas allowances, cost of living (COLA), and differentials will not be paid.

Important Information Regarding Access To Certain Federal Facilities

• Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See

Your Application may be Considered for Multiple Opportunities

• After you apply, your application remains valid for 90 days and may be referred to hiring officials as new vacancies arise. Additional referrals from this announcement may occur for up to 90 days after the closing date.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.

Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. NAF flexible employees, working in the United States or a U.S. citizen or spouse or child of a U.S. citizen working for a NAFI in a foreign area, are eligible to participate in the NAF 401(k) plan. Some flexible employees may also be eligible to receive health insurance.

For a slideshow presentation regarding these benefits, please click the Review Our Benefits link below.