Administrative Support Assistant 3

State-of-Iow; Des Moines (IA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive health, dental, vision,

PTO and holidays

IPERS pension and 401A plan

Flexible Spending Accounts

Employee discounts

Job summary

The Iowa Office of Civil Rights (IOCR) is hiring an Administrative Support Assistant 3 to join our mission-driven team in Des Moines. You will support the legal staff by gathering documents, conducting interviews, and drafting reports that are shared with involved parties.

This role requires organization, attention to detail, and the ability to communicate effectively with the public. IOCR offers a comprehensive benefits package and opportunities for professional growth.

Qualifications

• Two years of general office/clerical experience or equivalent education/experience as described in the minimum requirements.
• Ability to engage with the public and collect information accurately.
• Strong written and verbal communication skills are essential.

Responsibilities

• Performs intake process for civil rights complaints received by IOCR.
• Processes complaints under the Iowa Civil Rights Act and relevant federal statutes.
• Engages with the public via telephone and email.
• Handles federal transmittal documentation to ensure contract compliance.
• Collaborates with a team of legal professionals to support civil rights enforcement.

Skills

Public communication

Administrative support

Legal administrative experience

Education

Two years of education

Job description

Join Our Team – Make a Difference in Civil Rights Enforcement

Are you an administrative professional looking for a meaningful career in public service? Do you have legal administrative experience, passion for justice and a commitment to enforcing civil rights? If so, the Iowa Office of Civil Rights (IOCR) wants to hear from you!

We are seeking an Administrative Support Assistant 3 to join our dedicated team. This role is perfect for someone who thrives in a fast-paced, collaborative environment, enjoys engaging with the public, and is ready to make a real impact on civil rights enforcement in Iowa.

Why IOCR?

At IOCR, we are more than just an office—we are a team of hardworking professionals committed to fairness, equality, and justice. Our work directly impacts the lives of Iowans by enforcing civil rights protections. We foster an open and collaborative culture where your contributions are valued, and your skills are put to meaningful use.

Our office handles a high volume of discrimination complaints, carefully analyzing facts and legal standards to uphold the Iowa Civil Rights Act. In this role, you will support the legal team as they collect documents, conduct interviews, and draft legal reports that you will send to parties. If you are detail-oriented and have strong communicating skills, this is your opportunity to play a critical role in civil rights enforcement.

What You’ll Do:

• Performs intake process for civil rights complaints received by the IOCR.
• Process complaints under the jurisdiction of the Iowa Civil Rights Act and relevant federal statutes.
• Engage with the public through different forms of communication including telephone and email.
• Process federal transmittal documentation to ensure contract compliance.
• Work closely with a team of legal professionals dedicated to civil rights in Iowa.

What We Offer:

When you join IOCR, you become part of a mission-driven team while also enjoying an outstanding benefits package, including:

• Competitive salary with opportunities for increases.
• Comprehensive health, dental, vision, and life insurance options.
• Generous paid time off, including vacation, sick leave, and nine paid holidays per year.
• Iowa Public Employee Retirement System (IPERS) pension plan and optional 401A retirement plan with employer contributions.
• Flexible Spending Accounts for healthcare and dependent care.
• Employee discounts on wellness programs, recreation, travel, and more.

Our office is located in a modern, state-of-the-art building just minutes from downtown Des Moines, historic Valley Junction, and the western suburbs. With ample parking, onsite fitness facilities, and easy access to parks and entertainment, our location offers convenience and a great work-life balance.

Be a Part of Something Bigger

At IOCR, your work matters. You’ll play a key role in upholding civil rights in Iowa, helping ensure fairness and equality for all. If you're ready to use your legal skills to make a difference,

Learn more about the benefits available as a State of Iowa Employee here.

The Iowa Office of Civil Rights is an equal opportunity employer. We welcome and encourage candidates of all backgrounds to apply.

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1. Two years of full-time work experience in general office, clerical, data entry/processing, or related work.
2. A total of two years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
3. Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.

For more information click on this link to view the job description.

Must be free to travel occasionally and work varied hours. Employees must arrange transportation to and from assigned work areas.