Administrative Support Assistant

US Court Services and Offender Supervision Agency for DC Headquarters; Washington (District of Columbia); On-site; USD 42,000 - 56,000; Full time

Job summary

US Court Services and Offender Supervision Agency for DC Headquarters is seeking candidates for a GS-07 administrative support role. The position requires typing at least 40 words per minute with few errors and one year of specialized experience at the GS-06 level, including routine clerical tasks, records management, and customer service.

Education substitutions include a year of graduate study or a bachelor’s degree with superior academic achievement.

Qualifications

• Typing at least 40 words per minute with minimal errors.
• Experience performing routine admin tasks: filing, records, scheduling.
• Proficiency with Word, Excel, Outlook for documents and reports.
• Experience handling data entry and routine program/office tracking.
• Strong customer service: phone, email, in person communications.

Skills

Typing 40 wpm

Customer service

Data entry

Office calendar management

Word/Excel/Outlook

Education

Bachelor's degree with Superior Academic Achievement

Tools

Word

Excel

Outlook

Job description

To minimally qualify for this position at the GS-07, you must meet all the following requirements:

1. Proficiency Requirement for this position:
Required Skill: Must be able to type a minimum of 40 words per minute on a standard computer or laptop keyboard with no more than three errors to ensure accurate and efficient data entry and documentation.

2. Specialized Experience for GS-07 (Developmental Level) Applicants must have one year of specialized experience equivalent to the GS-06, reflecting foundational administrative support skills. Experience must include:

• Performing routine administrative and clerical tasks such as preparing documents, maintaining records, processing requests, or scheduling meetings.
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
• Using office automation tools (Word, Excel, Outlook) to create basic documents, spreadsheets, or reports.
• Assisting with data entry and routine tracking of program or office information.
• Providing exceptional customer service, answering phones, responding to customer inquiries, and routing communications appropriately.
• Provide customer service and technical support via telephone, email, and instant messaging or live chat software.
• Assisting with the office budget.
• Supporting higher-level management and office staff, or program activities through gathering information or preparing routine documentation.
• Following established procedures and guidelines with some independent decision-making in standard situations.
• Maintaining a work or office calendar for upper management or high-level executives.

OR

SUBSTITUTION OF EDUCATION FOR GS-07 SPECIALIZED EXPERIENCE:

One full year of graduate level education or have a bachelor's degree from an accredited college or university with an accomplishing Superior Academic Achievement (Grade point average of a 2.95 or higher on a 4.0 scale or class standing in the upper third of the graduating class or major subdivision) or membership in a national scholastic honor society may be substituted to meet the specialized experience requirement.

Note: Copies of official transcripts and supporting documents to include honor society membership if inducted. Equivalent combinations of successfully completed graduate level education and experience may be used to meet total experience requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.