Administrative Support

California Franchise Tax Board; Sacramento (CA); On-site; USD 43,000 - 54,000; Full time

Job summary

California Franchise Tax Board in Sacramento is seeking an Administrative Support professional to assist the Personnel Services Section. The role handles inquiries via the public service window, phone, and email while performing clerical duties and document processing.

Responsibilities include onboarding activities, maintaining personnel information in systems, and supporting badging operations. This is a permanent, full-time, in-office position with standard state benefits and a focus on

Qualifications

• Experience in customer service and handling inquiries at a public service window.
• Ability to work independently and as part of a team with strong organizational skills.
• Proficiency with Microsoft Word, Outlook, Excel and other Office apps.
• Experience with onboarding/hiring processes and confidential personnel data.

Responsibilities

• Serve as primary contact through the Personnel Help Desk.
• Assist with pre-employment and onboarding activities.
• Maintain employee personnel information in systems.
• Support badging operations with the Badging Coordinator.
• Provide general administrative support to multiple programs.

Skills

Customer service

Independent worker

Time management

Clerical support

Confidential info

Microsoft Office

Communication

Relationship building

Problem solving

Multitasking

Confidentiality

Prioritization

HR experience

Tools

Microsoft Office

Job description

Job Description And Duties

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113

Under the direction of the Administrator I, Employment Processing and Transportation Services (EPTS) Unit, and with the guidance of an EPTS Lead, the incumbent performs a variety of administrative and clerical service functions in support of Personnel Services Section operations. The incumbent serves as a primary point of contact through the Personnel Help Desk by assisting employees, supervisors, managers, applicants, and business partners with Personnel and transportation-related inquiries via the public service window, telephone, and help desk email.

Duties include customer service at the Personnel lobby service windows; answering phone calls and emails; creating, processing, filing, and assembling documents and packages; supporting badging operations in coordination with the Badging Coordinator; entering, updating and maintaining employee personnel information in applicable personnel systems; assisting with pre-employment and onboarding activities for employees and vendors; and providing general administrative support to EPTS, the Personnel Services Section, and customers. The incumbent provides general administrative support to multiple EPTS and Personnel Services Section programs, including Official Personnel Files (OPFs), and transportation programs. Duties require the use of various Personnel-related systems and Microsoft Office applications, and require sound judgement while handling confidential and sensitive information. Assignments require the incumbent to work independently and as a team member, providing excellent customer service, strong organizational skills, the ability to prioritize competing workloads, and effective collaboration with internal and external stakeholders.

Additional positions may become available (RPA 2627-00237 and 2627-00243).

You will find additional information about the job in the Duty Statement .

Position Details

Job Code #: JC-529030

Position #(s): 564-182-1139-XXX

Working Title: Administrative Support

Classification: OFFICE TECHNICIAN (TYPING)

Salary: $3,829.00 - $4,794.00 A

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: Multiple

Work Location: Sacramento County

Telework: In Office

Job Type: Permanent, Full Time

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements".

• Customer service experience
• Ability to work both independently and as part of a team
• Excellent time management and organization skills
• Clerical (filing, sorting, alphabetizing, assembling packets, etc.), administrative support, and/or onboarding/hiring experience
• Experience working with or handling confidential/sensitive personnel related information
• Experience using Microsoft Office products such as Word, Outlook, Excel, and other computer-based applications or systems
• Great verbal and written communication skills
• Ability to e stablish and maintain positive working relationships
• Good problem solving abilities with a customer service mindset
• Dependable and ability to manage multiple assignments with shifting priorities
• Ability to maintain confidentiality and exercise sound judgment
• Ability to prioritize in a fast-paced environment
• Experience working in a Human Resource and/or Personnel office

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: http://www.ftb.ca.gov

Human Resources Contact:

Classification & Hiring Unit

[phone]

Hiring Unit Contact:

Sheena VanMeter

[phone]

[e-mail]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled.

You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

Reasonable Accommodation Unit

[phone]

[e-mail]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Final Filing Date: 9/3/2026