Administrative Support

Cannon Cochran Management Services, Inc.

Reading (MA)

On-site

USD 21,000 - 26,000

Part time

14 days+

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Benefits offered by this job

4 weeks PTO

10 paid holidays first year

Medical, Dental, Vision, Life, and Dis

ability Insurance

Job summary

CCMSI in Reading, MA is seeking an Administrative Support role for 15 hours per week in-office. The position focuses on essential administrative tasks, precise data entry, and timely distribution of correspondence to support claims professionals in a fast-paced environment.

Ideal candidates are detail-oriented, highly organized, with strong MS Office skills and the ability to manage multiple priorities. Bilingual Spanish is a plus, and CCMSI offers comprehensive benefits and a supportive,

Qualifications

High school diploma or equivalent required.
Accurate data entry with strong attention to detail.
Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
Ability to operate standard office equipment, including copiers, scanners, fax machines, mail equipment, and multi‑line phone systems.
Strong verbal and written communication skills.
Ability to multitask, prioritize work, and meet deadlines in a structured office environment.
Self‑starter with strong organizational skills and the ability to work with minimal supervision.
Demonstrated discretion and ability to maintain confidentiality.
Reliable, predictable attendance during assigned on‑site work hours.
Ability to work collaboratively as part of a team in a rapidly changing environment.
Nice to Have: Bilingual (Spanish) proficiency; prior administrative/clerical experience; knowledge of medical/insurance terminology.

Responsibilities

Perform accurate and timely data entry involving medical and claims‑related information, ensuring a high level of attention to detail and quality standards.
Enter, review, and update medical terminology, anatomy references, and claim documentation within internal systems.
Apply working knowledge of ICD‑10 and CPT coding when indexing, organizing, or updating claim and medical records.
Maintain current awareness of commonly used medical terminology and coding practices relevant to liability claims support.
Sort, review, and distribute daily inbound and outbound mail, medical records, and correspondence to appropriate claims adjusters and nursing staff.
Scan, upload, and index documents into electronic claim files in accordance with established procedures and deadlines.
Support front‑office and administrative operations, including providing backup assistance for reception and phone coverage when needed.
Operate standard office equipment such as copiers, scanners, fax machines, mail processing equipment, printers, and multi‑line phone systems.
Communicate clearly and professionally with internal team members to ensure accurate routing of information and timely task completion.
Maintain confidentiality and discretion when handling sensitive claim and medical information.
Organize and prioritize administrative tasks to meet daily workflow demands and service expectations.
Work collaboratively with claims team members in a fast‑paced, on‑site office environment.
Nice to Have: Bilingual Spanish proficiency.

Skills

Data entry

Attention to detail

Multitasking

Verbal and written communication

Discretion and confidentiality

Attendance reliability

Team collaboration

Microsoft Outlook

Excel

Office equipment operation

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Overview

Position Title: Administrative Support

Location: Reading, MA (in office)

Schedule: Part time (15 hours/week), flexible: M-F: 10 am ET - 1 pm ET OR M, W, F: 10 am ET - 3 pm ET

Salary Range: $15.50/hr-$19/hr

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately‑owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary

The Administrative Support role provides essential administrative and clerical support, helping ensure accurate documentation, timely distribution of correspondence, and efficient day‑to‑day operations. The ideal candidate is detail‑oriented, highly organized, and able to manage multiple priorities while supporting claims professionals in a fast‑paced environment with professionalism and discretion.

Responsibilities

Perform accurate and timely data entry involving medical and claims‑related information, ensuring a high level of attention to detail and quality standards

Enter, review, and update medical terminology, anatomy references, and claim documentation within internal systems

Apply working knowledge of ICD‑10 and CPT coding when indexing, organizing, or updating claim and medical records

Maintain current awareness of commonly used medical terminology and coding practices relevant to liability claims support

Sort, review, and distribute daily inbound and outbound mail, medical records, and correspondence to appropriate claims adjusters and nursing staff

Scan, upload, and index documents into electronic claim files in accordance with established procedures and deadlines

Support front‑office and administrative operations, including providing backup assistance for reception and phone coverage when needed

Operate standard office equipment such as copiers, scanners, fax machines, mail processing equipment, printers, and multi‑line phone systems

Communicate clearly and professionally with internal team members to ensure accurate routing of information and timely task completion

Maintain confidentiality and discretion when handling sensitive claim and medical information

Organize and prioritize administrative tasks to meet daily workflow demands and service expectations

Work collaboratively with claims team members in a fast‑paced, on‑site office environment

Qualifications

Requirements

High school diploma or equivalent required

Ability to perform accurate data entry with strong attention to detail

Proficiency with Microsoft Office applications, including Outlook, Word, and Excel

Ability to operate standard office equipment, including copiers, scanners, fax machines, mail equipment, and multi‑line phone systems

Strong verbal and written communication skills

Ability to multitask, prioritize work, and meet deadlines in a structured office environment

Self‑starter with strong organizational skills and the ability to work with minimal supervision

Demonstrated discretion and ability to maintain confidentiality

Reliable, predictable attendance during assigned on‑site work hours

Ability to work collaboratively as part of a team in a rapidly changing environment

Nice to Have:

Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.

Prior experience in an administrative or clerical support role, preferably within insurance, claims, or a professional office setting

Working knowledge of medical and/or insurance‑related terminology preferred

How We Measure Success

Accurate and timely completion of administrative and data entry tasks

Proper sorting and distribution of mail and documents to ensure claims processing timelines are met

Consistent attention to detail with minimal errors

Positive feedback from claims professionals regarding responsiveness and reliability

Effective workload management while meeting daily priorities

Dependable, on‑site attendance aligned with scheduled hours

Demonstration of professionalism, accountability, and adaptability in daily responsibilities

Why You’ll Love Working Here

4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year

Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance

Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)

Career growth: Internal training and advancement opportunities

Culture: A supportive, team‑based work environment

Compensation & Compliance

The posted salary reflects CCMSI’s good‑faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.