Claim Clerk

Cannon Cochran Management Services, Inc.; Dallas (TX); On-site; USD 54,443,000 - 57,308,000; Full time

Benefits offered by this job

4 weeks PTO (paid time off accrues)

10 paid holidays in first year

Medical, Dental, Vision insurance

Life and Disability Insurance

401(k) and ESOP

Career growth opportunities

Team-based culture

Job summary

CCMSI is hiring a Claim Clerk in Dallas, TX. The role provides essential administrative support to claims personnel to ensure efficient handling of daily workloads.

Responsibilities include organizing mail, following up on bills, file setup, and maintaining documentation while ensuring confidentiality and accuracy. Strong communication and organizational skills are required to meet client standards.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational, prioritization, and detail-orientation abilities.
• Self-motivated with the ability to work independently and achieve performance goals.
• Ability to adapt to a fast-paced, changing environment while maintaining confidentiality and professionalism.
• Knowledge of lower-level claim position responsibilities.
• Client-focused with reliable attendance during business hours.

Responsibilities

• Match mail for assigned accounts.
• Follow up on bills.
• File claim mail and related documents.
• Set up designated claim files and complete all set up instructions, as requested.
• Back-Up for Receptionist
• Summarize correspondence and medical records in the claim log notes as wells as file it in the appropriate claim, as directed by claim staff.
• Retrieve closed files and re-file in storage.
• Maintain claim files in storage.
• Photocopy claim documents, as needed.
• Return provider calls or other calls, as directed.
• Provide support to claim staff on client specific teams.
• Compliance with service commitments as established by the team.

Skills

Excellent communication

Strong organizational skills

Detail-oriented

Self-motivated

Confidentiality

Client-focused attendance

Bilingual (Spanish)

Tools

Microsoft Office

Typing skills

Job description

Overview

Claim ClerkLocation: Dallas, TexasSchedule: 8:00am - 4:30pm (CST)Salary Range:$19 - $20 hourly

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary

TheClaim Clerk position's responsibilities are to provide essential administrative and clerical support to claims personnel and team members, ensuring the efficient handling and processing of daily workloads. This role is accountable for delivering high-quality claim service that consistently meets CCMSI client expectations and adheres to established Corporate Claim Standards.

Responsibilities

• Match mail for assigned accounts.
• Follow up on bills.
• File claim mail and related documents.
• Set up designated claim files and complete all set up instructions, as requested.
• Back-Up for Receptionist
• Summarize correspondence and medical records in the claim log notes as wells as file it in the appropriate claim, as directed by claim staff.
• Retrieve closed files and re-file in storage.
• Maintain claim files in storage.
• Photocopy claim documents, as needed.
• Return provider calls or other calls, as directed.
• Provide support to claim staff on client specific teams.
• Compliance with service commitments as established by the team.

Qualifications

What You’ll Bring

Required

• Excellent communication and interpersonal skills.
• Strong organizational, prioritization, and detail-orientation abilities.
• Self-motivated with the ability to work independently and achieve performance goals.
• Ability to adapt to a fast-paced, changing environment while maintaining confidentiality and professionalism.
• Knowledge of lower-level claim position responsibilities.
• Client-focused with reliable attendance during business hours.

Nice to Have:

• Bilingual (Spanish) proficiency- highly valued for communication with claimants, employers, or vendors, but not required.
• Computer Skills- Proficient in Microsoft Office & Proficient typing skills

Why You’ll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy)+ 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

How We Measure Success

At CCMSI, great workers stand out through ownership, accuracy, and impact. We measure success by:

• Quality claim handling – thorough investigations, strong documentation, well-supported decisions
• Compliance & audit performance – adherence to jurisdictional and client standards
• Timeliness & accuracy – purposeful file movement and dependable execution
• Client partnership – proactive communication and strong follow-through
• Professional judgment – owning outcomes and solving problems with integrity
• Cultural alignment – believing every claim represents a real person and acting accordingly

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

CCMSI posts internal career opportunities in compliance with applicable state and local promotion transparency laws.

Visa Sponsorship:CCMSI does not provide visa sponsorship for this position.

ADA Accommodations:CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.

Equal Opportunity Employer:CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed.

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.