Administrative Staff Supervisor

Maricopa County; United States; Sur place; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Tuition reimbursement

Excellent work-life balance

Paid vacation, sick time, and parental

Retirement benefits enrollment

Résumé du poste

Maricopa County Parks and Recreation Department seeks an Administrative Staff Supervisor for Lake Pleasant Regional Park. You will lead a team of Park Office Assistants, oversee daily contact station operations, manage staffing, and ensure smooth financial transactions and facility reservations.

The role emphasizes compliance, customer service, and operational improvements, with opportunities to grow within Maricopa County's park system and dedicated team members.

Qualifications

• Three years of progressively responsible administrative experience.
• High School Diploma or GED.
• A combination of professional-level and/or supervisory-related experience may substitute for the education or experience qualifications on a year-for-year basis.

Responsabilités

• Supervise daily operations of the park’s contact stations and coordinate staff and workflow.
• Oversee all financial functions within the contact stations, including POS operations and cash handling.
• Manage personnel activities: scheduling, time sheets, performance reviews, training, and reference materials.
• Provide reports and activity updates for management.
• Deliver high-quality customer service and resolve escalated issues.

Connaissances

Administrative experience

Leadership

Customer service

Cash handling

Formation

High School Diploma or GED

Outils

Point-of-sale system

Microsoft Office

Description du poste

Posting Information

Posting Date 10/28/26

Application Deadline 11/03/26

Pay Range $23.00 - $37.50 hourly

Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification.

This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.

Job Type Unclassified

Department Parks and Recreation

About the Position

Are you a natural leader who thrives in a fast-paced environment and enjoys making a positive impact on both people and operations? As the Administrative Staff Supervisor at Lake Pleasant Regional Park, you will lead a team of Park Office Assistants and oversee daily contact station operations. You will coordinate staffing and workflow, oversee financial transactions and facility reservations, manage personnel activities, and promote efficient operations and exceptional customer service. You will also resolve escalated concerns, ensure administrative and financial compliance, support park safety and visitor education, and identify opportunities to improve operational effectiveness.

About Us

Welcome to the Maricopa County Parks and Recreation Department—where your work helps connect people to the beauty, adventure, and natural resources of the Sonoran Desert. As one of the largest regional park systems in the nation, Maricopa County manages more than 120,000 acres of parkland, 651 miles of trails, and 12 unique regional parks that welcome millions of visitors each year. From camping under Arizona's star-filled skies and exploring scenic hiking trails to horseback riding and world-class mountain biking opportunities, our parks offer unforgettable outdoor experiences for residents and visitors alike. Beyond our parks, we oversee the Maricopa Trail, a 315-mile trail system that encircles the Valley and links our regional parks together, creating opportunities for recreation, conservation, and community connection across the county. Our success is driven by a dedicated team of professionals and volunteers who are passionate about public service, environmental stewardship, and delivering exceptional visitor experiences. Whether you're passionate about conservation, recreation, public service, or connecting people with the outdoors, you'll find meaningful work, opportunities for growth, and the chance to make a lasting impact on the communities we serve. Join our team and help preserve, protect, and enhance some of Arizona's most treasured outdoor spaces for generations to come

About Lake Pleasant Regional Park

One of the most scenic water recreation areas in the “Valley of the Sun,” this northwest Valley park is a recreationist’s dream. This 23,362-acre park offers many activities, such as camping, boating, fishing, swimming, hiking, picnicking, and wildlife viewing. Lake Pleasant is a water reservoir and is part of the Central Arizona Project waterway system – bringing water from the Lower Colorado River into Central and southern Arizona. Lake water levels can fluctuate throughout the year, with water typically reaching its highest in the spring (March/April) and its lowest in the fall (October/November). The water surface acreage can range from over 3,000 to almost 10,000 acres at its fullest extent.

Work With Us | Maricopa County, AZ

• Proud to Offer Work with a greater purpose
• Tuition reimbursement
• Exceptional work-life balance
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to the Maricopa County Kids Club, dedicated to serving Maricopa County families
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 11.98% per paycheck contribution rate that includes a 100% employer match on Day 1

We Require

• Three years of progressively responsible administrative experience
• High School Diploma or GED
• A combination of professional-level and/or supervisory-related experience may substitute for the education or experience qualifications on a year-for-year basis

Other Requirements

• Must possess a valid Arizona Driver’s license or obtain one by the time of hire
• Working various shifts and locations, including early mornings, nights, weekends, and holidays
• Ability to collect revenue in an outdoor climate where temperatures may exceed 100 degrees
• We Also Value Prior lead or supervisory experience
• Bilingual (English/Spanish) communication skills
• Cash handling experience using a computerized point of sale system
• Certified Parks and Recreation Professional (CPRP)

Job Contributions

• Supervise and coordinate the daily operations of the park’s contact stations; determine priorities, workflow, and special projects; assign daily workstations, coordinate shift breaks and staff work assignments; utilize designated communication systems for routine and emergency communications; serve as a lead customer service associate as needed
• Supervise all critical financial functions within the contact stations, including point-of-sale (POS) operations and efficiency, drawer reconciliations, bank deposits, cash handling, annual pass sales, and facility reservations
• Handle a full range of personnel activities, including scheduling staff, reviewing/approving time sheets, evaluating performance, recruitment, training of staff, and creation of reference materials, recognition, disciplinary actions, and terminations with staff and volunteers; create training and reference materials
• Provide reports and activity updates for management
• Provide quality customer service in a high-volume, fast-paced environment; effectively multitask while assisting visitors and staff; resolve escalated customer and staff complaints, concerns, and conflicts
• Educate visitors regarding park rules, regulations, and camping policies; conduct routine patrols of park facilities, including campgrounds and day-use areas; promote visitor awareness, safety, conservation, and compliance
• Manage data and maintain records; ensure document and procedural compliance standards, prepare reports, create park and event notices, and draft park-related correspondences
• Research and resolve operational issues involving park staff and visitors; recommend, implement, and communicate changes to processes and procedures; implement operational improvements to increase efficiency and effectiveness of contact station operations
• Assist with developing and managing the budget for the assigned area
• Other duties as assigned

Working Conditions

• The work will occur in an office and field environment
• While performing the duties & responsibilities in the field, the employee may be exposed to loud noise, noxious odors, unsanitary conditions, chemicals, electricity, moving mechanical parts, varying weather conditions, and other related conditions and situations
• Position is subject to atmospheric conditions: Fumes, odors, dust, mists, gases, or poor ventilation
• Exerting 20-25 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly
• Machines, Tools, Equipment, Software, and Hardware: Microsoft Suite and point-of-sale reservation systems, including credit card processors
• Personal protective equipment is required as needed to perform the various park-related tasks

Selection Procedure

Consideration will only be given to candidates who submit online applications Candidates will be contacted primarily through email and their Workday online application profile Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact [e-mail] to initiate the interactive process.

About Maricopa County

We are Maricopa County. Who is that, you may ask? Forbes has rated Maricopa County one of Arizona’s Best Employers in 2024. We are over 13,000 employees strong, providing vital services for one of the fastest-growing counties in the nation, with over four million residents who call Maricopa County home. You may wonder what we do, and it may be easier to answer that by asking what are you interested in! Join us and you will become part of a dynamic group of diverse and talented professionals who are passionate about making a difference and giving back to their communities. We offer career paths and opportunities in just about every job category and job level imaginable, so your journey with us is what you make of it! Along with offering purposeful careers, you can expect a rich selection of economical and comprehensive healthcare options, robust retirement plans, tuition and loan payment programs, and multiple paid leave options, as part of an overall generous compensation and benefits package. Thinking about career options, then please think about us! We are Maricopa County, and we are looking forward to working with you!