Administrative Staff Specialist

VCU Health; Richmond (VA); On-site; USD 32,000 - 49,000; Full time

Job summary

VCU Health seeks an Administrative Staff Specialist to perform administrative and secretarial duties for the department, including budgeting support, accounts processing, and vendor coordination. The role covers scheduling, patient registration, dispute resolution, insurance verifications, and policy adherence.

Responsibilities include coordinating recruitment and interviews, maintaining physician calendars, ordering supplies, and facilitating office equipment repairs.

Qualifications

• Minimum of four (4) years of previous secretarial/administrative work experience in an office setting.
• Proficiency in Microsoft Office applications and e-mail/calendaring.

Responsibilities

• Coordinates recruitment activities and scheduling of interviews with applicants.
• Performs daily activities with minimal supervision.
• Ability to work in a fast pace environment; proactively resolve problems with minimal supervision.
• Provide new faculty member orientation.
• Manage multiple physician calendars and appointments.
• Coordinate business travel arrangements as assigned for new recruits and current departmental faculty members.
• Orders supplies/equipment.
• Arranges for the repair and maintenance of office equipment

Skills

Administrative experience

Calendar management

Problem solving

Multitasking

Education

High School Diploma or equivalent

Associate Degree in Business/Accounting or related field

Tools

Microsoft Office

Email/calendar software

Job description

The Administrative Staff Specialist performs administrative/secretarial functions for the Department that include assisting with budget planning; monitoring expenditures; processing accounts receivable; resolving discrepancies with vendors; keeping personnel files in accordance with JCAHO expectations; ordering supplies/equipment and reporting hazards to the appropriate department. This job assists with scheduling appointments, registering patients, resolving patient disputes and answering the telephone. This job verifies insurance but not limited to obtaining referrals and authorization and stays abreast of insurance policies and changes. This job also keeps abreast of Hospital and HR policies as they are implemented.

The Administrative Staff Specialist arranges for the repair and maintenance of office equipment, monitors staff attendance and time, and assists staff as needed. The Administrative Staff Specialist facilitates and coordinates the day-to-day administrative activities of the department. This position supports fiscal and time management objectives of the department by coordinating administrative services through effective interactions with the health care team and other support staff.

Licensure, Certification, or Registration Requirements for Hire: N/A

Licensure, Certification, or Registration Requirements for continued employment: N/A

Experience REQUIRED:

• Minimum of four (4) years of previous secretarial/administrative work experience in an office setting
• Previous experience with Microsoft Office applications and e-mail/calendaring

Experience PREFERRED:

• Five (5) years of previous secretarial/administrative work experience in an office setting
• Previous experience in an academic health care setting

Education/training REQUIRED:

• High School Diploma or equivalent

Education/training PREFERRED:

• Associate Degree in Business, Accounting or related field from an accredited program

Independent action(s) required:

• Coordinates recruitment activities and scheduling of interviews with applicants.
• Performs daily activities with minimal supervision.
• Ability to work in a fast pace environment; proactively resolve problems with minimal supervision.
• Provide new faculty member orientation.
• Manage multiple physician calendars and appointments.
• Coordinate business travel arrangements as assigned for new recruits and current departmental faculty members.
• Orders supplies/equipment.
• Arranges for the repair and maintenance of office equipment

Supervisory responsibilities (if applicable): N/A

Additional position requirements:

Work schedule may change based on department’s needs

Age Specific groups served: All

Physical Requirements (includes use of assistance devices as appropriate):

• Physical: Lifting less than 20 lbs. Lifting 20-50 lbs.
• Activities: Prolonged standing
• Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Reading, Logical thinking
• Emotional: Fast pace environment, Able to handle multiple priorities, Able to adapt to frequent, change

Compensation Range

$23.18 - $35.92

Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications.