Administrative Specialist - Outpatient Behavioral Health

Apex Home Health, Hospice & Home Care; Cincinnati (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

The role at Apex Home Health, Hospice & Home Care involves performing a variety of technical, administrative, and clerical duties to support program operations. You will check in clients, answer calls, schedule appointments, monitor the lobby, scan and file documents, and assist with data entry in a healthcare setting.

Responsibilities also include handling client payments at check-in when needed, conducting internal audits to ensure quality improvement, and preparing reports to meet reporting

Qualifications

• Excellent written and verbal communication.
• Strong customer service and intermediate computer skills, proficient in Microsoft Office.
• Ability to maintain confidentiality and adhere to professional boundaries.
• Strong organizational and multi-tasking skills.
• Self-motivated, proactive, able to work independently and in teams.

Responsibilities

• Providing administrative support such as checking in clients, answering calls, scheduling appointments, monitoring lobby, scanning and filing documents, and assisting with data entry.
• Handling client payments at check-in if necessary.
• Conducting internal audits to ensure quality improvement measures.
• Preparing and completing reports to meet reporting requirements.
• Delivering excellent customer service to staff and clients.
• Performing other assigned duties.

Skills

Communication

Customer Service

MS Office

Confidentiality

Organizational Skills

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

The role involves performing a variety of technical, administrative, and clerical duties to support program operations.
Key responsibilities include

• Providing administrative support such as checking in clients, answering calls, scheduling appointments, monitoring lobby, scanning and filing documents, and assisting with data entry.
• Handling client payments at check-in if necessary.
• Conducting internal audits to ensure quality improvement measures.
• Preparing and completing reports to meet reporting requirements.
• Delivering excellent customer service to staff and clients.
• Performing other assigned duties.

Qualifications And Skills Required Are

• Excellent written and verbal communication.
• Strong customer service and intermediate computer skills, proficient in Microsoft Office.
• Ability to maintain confidentiality and adhere to professional boundaries.
• Strong organizational and multi-tasking skills.
• Self-motivated, proactive, able to work independently and in teams.

Job requirements include a High School Diploma or GED and at least one year of administrative support experience. Experience in a medical or healthcare setting is preferred.
Physical demands involve mostly sitting, occasional standing, reaching, and limited physical activity, with sensory requirements aligned to communication and visual tasks.