Administrative Specialist II / Titles & Registration Specialist II - 176251

State of South Carolina; South Carolina; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Titles and Registration Specialist to enhance customer service and ensure accurate title transactions. This role involves reviewing error reports, answering inquiries, and processing title transactions while maintaining effective relationships with the public. Join a diverse team that values teamwork and commitment, and enjoy comprehensive benefits including health insurance and paid leave. This position offers a chance to develop your skills in a supportive environment while contributing to the success of the DMV.

Benefits

Health Insurance

Paid Leave

Holidays

Retirement Benefits

Qualifications

• Knowledge of SCDMV titling procedures including corrections and suspensions.
• Ability to establish effective relationships with personnel and the public.

Responsibilities

• Review NMVTIS error reports and correct title VIN and brand errors.
• Answer inquiries regarding title and registration processes.
• Process limited title transactions and mail corrected titles.

Skills

Customer Service

Detail-Oriented

Effective Communication

Microsoft Excel

Microsoft Word

Problem Solving

Education

High School Diploma

Related Clerical Experience

Tools

Microsoft Access

Job description

Do you have experience in customer service? Do you enjoy working with the public? Are you detail-oriented? If so, the Department of Motor Vehicles may have a position for you as a Titles and Registration Specialist. The DMV values teamwork, commitment, and excellent customer service. Join us and find the keys to your future!

This position is in Titles & Registrations/NMVTIS Unit, Headquarters, Blythewood, SC.

Responsibilities of the Titles & Registration Specialist II

1. Review NMVTIS error and Warning Summary Reports and follow processes to correct title VIN and Brand errors.
2. Answer inquiries via phone or email from branch personnel, jurisdictions, and AAMVA staff regarding title and registration processes, histories, and NMVTIS transactions.
3. Research title histories to identify VIN and brand errors.
4. Process limited title transactions such as canceling titles and clearing suspense records.
5. Mail or send corrected titles and registrations to customers. Clear NMVTIS title suspenses, revocations, and suspensions according to procedures.
6. Assist with processing in T&R.
7. Perform other related duties as required.

Minimum Qualifications

• High school diploma or related clerical experience substituted for diploma.

Agency Requirements

• Complete a nationwide criminal background check, including fingerprinting.

Additional Requirements

• Knowledge of SCDMV titling procedures, including corrections, revocations, and suspensions.
• Ability to establish and maintain effective relationships with personnel and the public.
• Ability to explain policies and procedures clearly.
• Proficiency in Microsoft Excel and Word; Access preferred.
• Effective communication skills.
• Work under general supervision with some independence.
• Work in an office environment, primarily at a computer.
• May require extended hours.
• Ability to lift 10-15 lbs.

Preferred Qualifications

• High school diploma plus three years of related experience.

What’s in it for you?

Join a diverse, successful team and develop your skills with our comprehensive benefits, including health insurance, paid leave, holidays, retirement, and more. We support your growth and success!

Additional Comments

The DMV is an equal opportunity employer. Complete the application thoroughly; any misrepresentation may disqualify your application.