Administrative Specialist II / Titles & Registration Specialist II - 176251

State of South Carolina; Blythewood (SC); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking agency as a Titles and Registration Specialist, where your commitment to excellent customer service will shine. This role involves reviewing title errors, assisting the public with inquiries, and ensuring smooth title transactions. You'll thrive in a supportive environment that values teamwork and offers a comprehensive benefits package. With opportunities for personal growth and a commitment to improving customer experiences, this position is perfect for those looking to make a meaningful impact in their community.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Long-term Disability Insurance

Life Insurance

15 Days Annual Leave

15 Days Sick Leave

13 Paid Holidays

State Retirement Plan

Employee Assistance Program

Qualifications

• High school diploma or related clerical experience required.
• Proficiency in Microsoft Excel and Word is essential.

Responsibilities

• Review NMVTIS error reports and correct title errors.
• Answer inquiries from branch office personnel and jurisdictions.

Skills

Customer Service

Detail-oriented

Effective Communication

Microsoft Excel

Microsoft Word

Title Corrections Knowledge

Education

High School Diploma

3 years related job experience

Tools

Microsoft Access

Job description

Do you have experience in customer service? Do you enjoy working with the public? Are you detail- oriented? If so, the Department of Motor Vehicles may have a position for you as a Titles and Registration Specialist. The team at DMV values teamwork, commitment, and excellent customer service. Come join us and find the keys to your future!

This position is in Titles & Registrations/NMVTIS Unit, Headquarters, Blythewood, SC.

Responsibilities of the Titles & Registration Specialist II

• Reviews National Motor Vehicle Titling Information System (NMVTIS) error and Warning Summary Reports and follows prescribed processes to correct title VIN and Brand errors.

• Answers inquiries by phone or email from branch office personnel, jurisdictions and AAMVA staff regarding title and registration processes, histories and NMVTIS transactions.

• Research title histories to determine VIN and brand errors.

• Processes limited title transactions such as, but not limited to, cancel titles and clearing suspense records.

• Mails/Sends to batch corrected titles and registrations to customers. Clears NMVTIS title suspenses, revocations and suspensions according to documented processes.

• Assists with processing in T& R.

• Performs other related duties as required.

Minimum Qualifications

• A high school diploma. Related clerical experience may be substituted for a high school diploma.

Agency Requirements

• Must complete a nationwide criminal background check to include finger printing.

Additional Requirements

• Considerable knowledge of SCDMV titling procedures and processes: including title corrections, revocations and suspense.
• Must have the ability to establish and maintain effective working relationships with agency personnel and the general public.
• Must have the ability to explain policies and procedures to DMV customers and must effectively deal with internal/external customers in disseminating and obtaining information.
• Proficiency in Microsoft Excel and Microsoft Word required. Proficiency with Microsoft Access desired but not required.
• Ability to learn and explain policy and procedures to DMV customers.
• Ability to communicate effectively.
• Employee works under general supervision; however, has moderate amount of independence and discretion.
• Works in general office environment. Requires a significant amount of time spent at a computer terminal.
• May be required to work extended hours outside of the normal scheduled work week.
• Must be able to lift 10-15 lbs.

Agency Preferred

• A high school diploma and three (3) years related job experience.

What’s in it for you?
At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

The South Carolina Department of Motor Vehicles offers an exceptional benefits package for full time employees (FTE) employees.

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

So what are you waiting for?Come be a part of a remarkable team within a growing agency that is always striving to improve the customer experience!


Additional Comments

The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.