Administrative Specialist II - 61007036 (Anderson County)

State-of-South-Carolina; South Carolina; Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Annual Leave

Sick Leave

Paid Holidays

Parental Leave

Health, dental, vision, life insurance

Deferred Compensation

Retirement plans (SCRS / State ORP)

Job summary

The South Carolina Department of Public Health is seeking a clerical-support professional to assist with client intake, eligibility assessments, and records management. You will coordinate appointments, verify information, and ensure services align with program policies.

Role requires strong communication, confidentiality, and the ability to lift 30 pounds and work in a hybrid setting. A high school diploma or GED is required, with driver’s license and basic computer skills expected.

Qualifications

• A high school diploma or GED is required; related clerical experience may substitute.
• Must possess a current driver's license.
• Ability to lift 30 pounds and sit/stand for long periods.
• Excellent communication, both oral and written, with coworkers and the public.

Responsibilities

• Greet customers, answer phone calls, schedule appointments in SCWIC and EHR systems.
• Assist clients with inquiries and ensure accurate processing of client information.
• Maintain medical records (paper and electronic) in compliance with policies.
• Perform direct client services during intake and checkout.
• Complete required reports and documentation per agency policies.

Skills

Communication skills

Interpersonal skills

Confidentiality

Attention to detail

Education

High School Diploma or GED

Tools

HDX database

SCWIC

SIMON

EHR

AppXtender

Job description

Careers at DPH:

Work that makes a difference!

Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursuing Excellence, and Advancing Equity

Under direct supervision supports clients in the agency's health services aligns clinics by conducting registration interviews, assessing financial eligibility, processing client information, and ensuring the delivery of services aligns with the agency's core values. This position follows the agency's policies and procedures to maintain efficient, confidential, and effective service delivery.

Clinic Operations or Health Department Operations:

Greets customers, answers phone calls, schedules appointments in the SCWIC and EHR system, and assists clients with inquiries. Ensures smooth clinic operations by efficiently managing medical records, both paper and electronic, in compliance with established policies and guidance. Provides assistance with the operations and safety of the Health Department

Client Financial Assessment & Eligibility Determination:

Assesses financial information to determine client eligibility based on established guidelines, program requirements and Patient Billing Administration Manual. Verifies healthcare coverage in the HDX database. Adheres to Petty Cash & Change Funds and Patient Billing program policies and procedures to ensure accuracy and compliance. Facilitates the completion of Medicaid applications as required by financial findings.

Direct Client Services:

Meets, interviews, and assists clients during intake and check-out, ensuring all interactions align with program policies and procedures. Processes client information accurate, completes medical records, and updates client profiles in SCWIC, SIMON, EHR, and AppXtender systems.

Customer Service:

Maintains strict confidentiality and uphold the highest standards of client privacy. Ensures the delivery of services aligns with the agency's core values. Collaborates with other team members to ensure the effective delivery of services and promote a positive, professional and supportive working environment.

Administrative Support:

Completes and submits all required reports, and documentation, including PCAS, SCEIS, leave requests, and in-service/training requests, following agency policies and supervisor’s guidance. Participates in required and optional training opportunities to support professional development. Contribute to disaster response efforts as needed, supporting agency operations during emergencies. Actively participates in team meetings and contributes to team goals and initiatives.

Other Duties as Assigned:

Minimum Requirements:

A high school diploma. Related clerical experience may be substituted for a high school diploma.

Minimum and Additional Requirements:

High School Diploma or GED with one (1) year related clerical experience or High School Diploma or GED with any amount of SCDHEC or SCDPH experience. Must possess a current driver's license. Must be able to lift 30 pounds and able to sit or stand for long periods of time with some bending, reaching, stooping and pulling. Must possess tact and ability to communicate effectively, both orally and in writing with co-workers and general public.

Immunization Requirements:

All employees who are healthcare workers with job-specific exposure risk are required to provide documentation of immunity or be immunized against measles, mumps, rubella, pertussis, varicella, and Hepatitis B prior to beginning employment.

No preferred qualifications for this role.

EEO: The Department of Public Health is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability, or genetic information.

REASONABLE ACCOMMODATION:Applicants needing accommodation for medical reasons or a sincerely held religious belief may submit a request for accommodation. A reasonable accommodation may be granted if it doesn't impose an undue hardship or pose a direct threat to the health and safety of others.

STATE DISASTER PLAN: In accordance with the State's Disaster Plan, which includes hazardous weather, Department of Public Health employees may be required to work in times of an emergency or disaster.

DRIVING RECORD: If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.

The South Carolina Department of Public Health offers an exceptional benefits package for FTE positions that includes:

• 15 days Annual (Vacation) Leave per year
• 15 days Sick Leave per year
• 13 Paid Holidays
• Paid Parental Leave
• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.

HYBRID WORK:

The option to work partially remote or adjusted work hours may be available after 12 months of employment for approved positions.