Administrative Specialist II - 61007036 (Anderson County)

S.C. Department of Public Health; South Carolina; Hybride; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Vacation & Sick Leave

Paid Holidays

Health, Dental, Vision Insurance

Retirement Program: SCRS/ORP

Deferred Compensation

Résumé du poste

S.C. Department of Public Health seeks a clerical professional to support client registration, eligibility assessment, and records management in a hybrid work setting. You will greet clients, process information, and assist with Medicaid applications while maintaining confidentiality and policy compliance.

The role emphasizes accurate data entry, effective communication, and collaboration with clinic teams to ensure efficient service delivery and adherence to program guidelines.

Qualifications

• A high school diploma or GED is required or substituted by related clerical experience.
• Experience in clerical work and customer service is preferred.
• Ability to communicate effectively, both orally and in writing.

Responsabilités

• Greet customers, answer calls, and schedule appointments in SCWIC and EHR systems.
• Process client information and ensure confidentiality and privacy.
• Assess financial eligibility and assist with Medicaid applications as required.
• Maintain medical records (paper and electronic) in compliance with policies.
• Complete and submit required reports (PCAS, SCEIS) and support training needs.
• Support disaster response and participate in team meetings and initiatives.

Connaissances

Customer service

Data entry

Records management

Communication

Formation

High School Diploma or GED

Outils

SCWIC

SIMON

EHR

AppXtender

Description du poste

Job Responsibilities

Job Responsibilities

Careers at DPH:

Work that makes a difference!

Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursuing Excellence, and Advancing Equity

Under direct supervision supports clients in the agency's health services aligns clinics by conducting registration interviews, assessing financial eligibility, processing client information, and ensuring the delivery of services aligns with the agency's core values. This position follows the agency's policies and procedures to maintain efficient, confidential, and effective service delivery.

Clinic Operations or Health Department Operations:

Greets customers, answers phone calls, schedules appointments in the SCWIC and EHR system, and assists clients with inquiries. Ensures smooth clinic operations by efficiently managing medical records, both paper and electronic, in compliance with established policies and guidance. Provides assistance with the operations and safety of the Health Department

Client Financial Assessment & Eligibility Determination:

Assesses financial information to determine client eligibility based on established guidelines, program requirements and Patient Billing Administration Manual. Verifies healthcare coverage in the HDX database. Adheres to Petty Cash & Change Funds and Patient Billing program policies and procedures to ensure accuracy and compliance. Facilitates the completion of Medicaid applications as required by financial findings.

Direct Client Services:

Meets, interviews, and assists clients during intake and check-out, ensuring all interactions align with program policies and procedures. Processes client information accurately, completes medical records, and updates client profiles in SCWIC, SIMON, EHR, and AppXtender systems.

Customer Service:

Maintains strict confidentiality and uphold the highest standards of client privacy. Ensures the delivery of services aligns with the agency's core values. Collaborates with other team members to ensure the effective delivery of services and promote a positive, professional and supportive working environment.

Administrative Support:

Completes and submits all required reports, and documentation, including PCAS, SCEIS, leave requests, and in-service/training requests, following agency policies and supervisor’s guidance. Participates in required and optional training opportunities to support professional development. Contribute to disaster response efforts as needed, supporting agency operations during emergencies. Actively participates in team meetings and contributes to team goals and initiatives.

Other Duties as Assigned:

Minimum And Additional Requirements

Minimum Requirements:

A high school diploma. Related clerical experience may be substituted for a high school diploma.

Minimum and Additional Requirements:

High School Diploma or GED with one (1) year related clerical experience or High School Diploma or GED with any amount of SCDHEC or SCDPH experience. Must possess a current driver's license. Must be able to lift 30 pounds and able to sit or stand for long periods of time with some bending, reaching, stooping and pulling. Must possess tact and ability to communicate effectively, both orally and in writing with co-workers and general public.

Immunization Requirements:

All employees who are healthcare workers with job‑specific exposure risk are required to provide documentation of immunity or be immunized against measles, mumps, rubella, pertussis, varicella, and Hepatitis B prior to beginning employment.

Preferred Qualifications

No preferred qualifications for this role.

Additional Comments

EEO:

The Department of Public Health is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability, or genetic information.

REASONABLE ACCOMMODATION:

Applicants needing accommodation for medical reasons or a sincerely held religious belief may submit a request for accommodation. A reasonable accommodation may be granted if it doesn't impose an undue hardship or pose a direct threat to the health and safety of others.

STATE DISASTER PLAN:

In accordance with the State's Disaster Plan, which includes hazardous weather, Department of Public Health employees may be required to work in times of an emergency or disaster.

DRIVING RECORD

If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.

The South Carolina Department of Public Health offers an exceptional benefits package for FTE positions that includes:

• 15 days Annual (Vacation) Leave per year
• 15 days Sick Leave per year
• 13 Paid Holidays
• Paid Parental Leave
• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *
  • State Retirement Plan ( SCRS )
  • State Optional Retirement Program ( State ORP )
  • Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.

HYBRID WORK:

The option to work partially remote or adjusted work hours may be available after 12 months of employment for approved positions.