Customer Service Representitve (Program Assistant)-61007783

State-of-South-Carolina; South Carolina; Hybrid; USD 35,000 - 52,000; Full time

Benefits offered by this job

Vacation leave

Sick leave

Paid holidays

Parental leave

Health insurance

Deferred compensation

Retirement plan

Job summary

The South Carolina Department of Public Health is seeking a Customer Service Representative to assist on-site customers with vital records services. The role includes explaining policies, determining entitlement, and issuing certified documents.

You will enter applications into the vital records system, collect fees, and reconcile discrepancies for audits. Additional duties include processing amendments and general clerical tasks as needed.

Qualifications

• High School Diploma or equivalent required; experience in a customer service role preferred.
• Bachelor’s degree may substitute for required experience.

Responsibilities

• Assist on-site customers for vital records services; explain policies and entitlement.
• Enter data into electronic vital records system; handle fees and document issuance.
• Initiate amendments (affidavits of correction, paternity acknowledgements, etc.) and establish delayed birth certificates.
• Perform general clerical tasks such as filing and organizing records.
• Other duties as assigned related to the position.

Skills

Customer service

Data entry

Cash handling

Education

High School Diploma

Bachelor's degree substitution

Tools

Electronic vital records system

Job description

Careers at DPH:

Work that makes a difference!

Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursuing Excellence, and Advancing Equity

Under supervision of the vital records site supervisor, functions as a Customer Service Representative in assisting on-site customers for vital records services in the Division of Vital Records; performs related customer service activities including acceptability of information, entitlement of requested documents, receipt and accountability of fees issuance of documents; initiation of amendments including affidavits of correction, paternity acknowledgements, legitimations, court orders and establishing delayed birth certificates.

• Assist customers in the completion of applications for certified copies of vital events. Following established policies, screens applications for necessary information and entitlement to documents; issues certified copies of vital records; advises when discrepancies are apparent on original documents or no record is found.
• Enters data from application into electronic vital records system. Follows established policies regarding security paper and collection and receipting of fees. Reconciles any discrepancies to ensure strict accountability for audit purposes.
• Following established policies initiates amendments by affidavits of correction, paternity acknowledgements, legitimations, and court orders; initiates the establishment of delayed certificates.
• Assists in a variety of assigned clerical and office maintenance duties including but not limited to filing, organizing, occasional cleaning, etc.
• Other duties as assigned related to the position.

State Minimum Requirements:

A high school diploma and relevant program experience. A bachelor's degree may be substituted for the required program experience.

Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.

Agency Additional Requirements:

Three (3) years of customer service experience, two (2) years of face cashiering or banking experience. Ability to type at a corrected rate of 45 wpm (on-site test required).

Any equivalent combination of education and/or experience that demonstrates the required knowledge, skills, and abilities may be considered in meeting the minimum qualifications, subject to approval by the SCDPH Chief Human Resources Officer, or their delegate.

Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring.

Bilingual in Spanish, associate or bachelor's degree, and/or six (6) years of responsible clerical experience.

EEO:

The Department of Public Health is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability, or genetic information.

REASONABLE ACCOMMODATION:

Applicants needing accommodation for medical reasons or a sincerely held religious belief may submit a request for accommodation. A reasonable accommodation may be granted if it doesn't impose an undue hardship or pose a direct threat to the health and safety of others.

STATE DISASTER PLAN:

In accordance with the State's Disaster Plan, which includes hazardous weather, Department of Public Health employees may be required to work in times of an emergency or disaster.

DRIVING RECORD:

If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant, being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.

IMMUNIZATION:

All new employees who are healthcare providers are required to provide documentation of immunity or be immunized against Measles, Mumps, Rubella, Pertussis, Varicella, and Hepatitis B prior to beginning employment.

The South Carolina Department of Public Health offers an exceptional benefits package for Full Time Employees (FTE) positions that includes:

• 15 days Annual (Vacation) Leave per year
• 15 days Sick Leave per year
• 13 Paid Holidays
• Paid Parental Leave
• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)

*Enrollment in one of the listed plans is required for all Full Time Employees (FTE); please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.

HYBRID WORK:

The option to work partially remote or adjusted work hours may be available after 12 months of employment for approved positions.