Customer Service Representitve (Program Assistant)-61007576

State of South Carolina; South Carolina; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Vacation leave

Sick leave

Paid holidays

Parental leave

Health insurance

Dental insurance

Vision insurance

Long-term disability insurance

Life insurance

Retirement plan SCRS

Job summary

State of South Carolina is seeking a Customer Service Representative to support on-site vital records operations at the Rock Hill Health Department. You will assist applicants, verify information, issue certified copies, and handle fee processing with accuracy.

Responsibilities include data entry into the vital records system, processing amendments, and performing general clerical tasks. Three years of CS experience and typing 45 wpm are required; bilingual Spanish is a plus.

Qualifications

• Three (3) years of customer service experience.
• Two (2) years of face cashiering or banking experience.
• Typing speed of 45 words per minute.
• Bilingual in Spanish is a plus (not required).

Responsibilities

• Assist on-site customers for vital records services in the Division of Vital Records.
• Process applications for certified copies and verify information entitlement.
• Enter data into the electronic vital records system and handle fee receipts.
• Initiate amendments by affidavits of correction, paternity acknowledgments, legitimations, and court orders.
• Perform general clerical duties such as filing, organizing, and office maintenance.

Skills

Customer service

Typing 45 wpm

Bilingual Spanish

Education

High school diploma or equivalent

Associate or Bachelor's degree accepted for substitution

Job description

Careers at DPH: Work that makes a difference!

Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursuing Excellence, and Advancing Equity

This position is headquartered at the Rock Hill Health Department (York County).

Under supervision of the vital records site supervisor, function as Customer Service Representative in assisting on-site customers for vital records services in the Division of Vital Records; perform related customer service activities including acceptability of information, entitlement of requested documents, receipt and accountability of fees, issuance of documents; initiation of amendments including affidavits of correction, paternity acknowledgements, legitimations, court orders and establishing delayed birth certificates.

• Assist customers in the completion of applications for certified copies of vital events. Following established policies, screens applications for necessary information and entitlement to documentis; issues certified copies of v-ital records; abvises when drscrepancies are apparent on original documents or when no record is found.
• Enters data from application into electronic vital records system. Follows established policies regarding security paper and collection and receiptirig of fees. Reconciles any discrepancies to ensure strict accountability for auiit purposes.
• Following established policies initlate amendments by affidavits of correction, paternity acknowledgments, legitimations, and court orders; initiales the ilstablishment of delayed certificates.
• Assists in a variety of assigned clerical and otfice maintenance dulies including but not limited to filing, organizing, and occasional cleaning.
• Other duties as assigned related to the position.

State Minimum Requirements

A high school diploma and relevant program experience. A bachelor's degree may be substituted for the required program experience.

Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.

Agency Additional Requirements

Three (3) years of customer service experience, Two (2) years of face cashiering or banking experience. Ability to type at a corrected rate of 45 wpm (on-site test required).

Any equivalent combination of education and/or experience that demonstrates the required knowledge, skills, and abilities may be considered in meeting the minimum qualifications, subject to approval by the SCDPH Chief Human Resources Officer, or their delegate.

Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring.

Bilingual in Spanish, associate or bachelor's degree, and/or six (6) years of responsible clerical experience.

EEO

The Department of Public Health is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability, or genetic information.

REASONABLE ACCOMMODATION

Applicants needing accommodation for medical reasons or a sincerely held religious belief may submit a request for accommodation. A reasonable accommodation may be granted if it doesn't impose an undue hardship or pose a direct threat to the health and safety of others.

STATE DISASTER PLAN

In accordance with the State's Disaster Plan, which includes hazardous weather, Department of Public Health employees may be required to work in times of an emergency or disaster.

DRIVING RECORD

If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant, being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.

IMMUNIZATION

All new employees who are healthcare providers are required to provide documentation of immunity or be immunized against Measles, Mumps, Rubella, Pertussis, Varicella, and Hepatitis B prior to beginning employment.

The South Carolina Department of Public Health offers an exceptional benefits package for Full Time Employees (FTE) positions that includes:

• 15 days Annual (Vacation) Leave per year
• 15 days Sick Leave per year
• 13 Paid Holidays
• Paid Parental Leave
• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)

*Enrollment in one of the listed plans is required for all Full Time Employees (FTE); please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.

HYBRID WORK

The option to work partially remote or adjusted work hours may be available after 12 months of employment for approved positions.