Administrative Specialist II / 60020240RP

State-of-South-Carolina; South Carolina; Vor Ort; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

South Carolina Department of Health and Human Services seeks an Administrative Specialist II to provide administrative support to eligibility staff in Richland County. The role is in-office, with duties including client assistance, application screening, and efficient case processing while maintaining HIPAA confidentiality.

Responsibilities include handling mail, supplies, and OnBase filing, plus attending trainings and meetings.

Qualifikationen

• High school diploma or equivalent; clerical experience may substitute.
• Ability to screen applications, answer questions, and referrals.
• Maintain confidentiality and HIPAA compliance in daily tasks.

Aufgaben

• Assists clients in person or by phone while providing courteous customer service.
• Screens applications, makes referrals, answers questions, and resolves problems.
• Supports eligibility staff to improve case-processing efficiency.
• Manages mail, supplies, and basic recordkeeping within OnBase indexing.
• Attends meetings, maintains schedules, and performs other duties as assigned.

Kenntnisse

Customer service

Time management

Verbal communication

Interpersonal skills

HIPAA awareness

Ausbildung

High school diploma

Tools

OnBase

Jobbeschreibung

*This position is a repost. Previous applicants do not need to reapply.*

Are you the One?

We are looking for an Administrative Specialist II, who provides administrative assistance to eligibility staff to improve efficiency in case processing. Performs administrative duties such as assisting clients, screening applications and resolving problems. Provides internal customer services by working in harmonious relationships and developing sound solutions to accomplish the S.C Department of Health and Human Services mission (The Department). Demonstrates positive, cooperative and professional relationships and customer service with staff, co-workers, customers, providers, administrators, the general public, and all stakeholders. Must exhibit dependability/reliability/time management by reporting to work on time, by meeting work schedules & deadlines and completing job tasks effectively and efficiently.

This position is located in Localized Eligibility Processing (LEP), Richland County.

This is an in-office role and not a telecommute or remote position.

Job Responsibilities

• Assists clients in person or via telephone. Screens applicants, makes appropriate referrals, answers questions & resolves problems. Adheres to all agency policies, HIPAA Medicaid Confidentiality rules. Must maintain punctuality with established schedules & exhibits exemplary customer service skills (friendly, helpful, courteous, and harmonious).
• Provides administrative assistance to eligibility staff to improve efficiency in case processing. Reviews incoming applications/reviews for completeness. Scans files accurately into OnBase using correct indexing and county information. Receives faxes and directs faxes to appropriate worker or virtually prints faxes into OnBase.
• Maintains inventory of supplies/forms. Prepares supply order. Prepares reports as requested. Maintains filing system. Opens/date stamps/reads/researches incoming mail and distributes to appropriate staff daily and prepares outgoing mail. Delivers mail between offices as directed.
• Performs emergency preparedness duties or activities as required.
• Attends meetings and training sessions as required. Makes and keeps schedules, completes tasks timely and reports to work timely. Performs other duties as assigned.

The South Carolina Department of Health and Human Services offers an exceptional benefits package for FTE and TGE positions that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.
• 15 days annual (vacation) leave per year.
• 15 days sick leave per year.
• 13 paid holidays.
• State Retirement Plan and Deferred Compensation Programs.

A high school diploma.

Related clerical experience may be substituted for a high school diploma.

Additional Requirements:

• Occasional overnight travel.
• Sitting or standing for long periods of time.
• Lifting requirements: 20 lbs.
• In-office Role

• Knowledge of laws, regulations and policies relevant to the agency of employment.
• Must be able to perform routine administrative duties.
• Exercises discretion in applying policies and procedures.
• Adheres to all agency policies, HIPAA Medicaid Confidentiality rules.

The South Carolina Department of Health and Human Services is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.