Administrative Specialist I - (Temporary)

State of North Carolina; North Carolina; On-site; USD 41,000 - 42,000; Full time

Benefits offered by this job

HDHP Health Insurance

Job summary

State of North Carolina is seeking an Administrative Specialist I (S) in Raleigh, NC within the Office of State Human Resources, Division of Temporary Solutions. The role supports Disability Contact Center operations, handles high-volume calls, and routes information to appropriate stakeholders.

This temporary position may qualify for HDHP health coverage based on hours worked and state options. Minimum education is a high school diploma or GED with two years of related administrative

Qualifications

• High school diploma or GED and two years of related administrative experience; or equivalent combination of education and experience.

Responsibilities

• Answer a high volume of calls.
• Work independently to manage calls from claimants, schools, SSA Field offices, and others in the medical and legal communities.
• Communicate relevant information for each contact to the appropriate persons per Disability Contact Center guidelines.
• Provide coverage for the DDS receptionist area as requested by the DCC supervisor

Job description

Agency

Office of State Human Resources

Division

Temporary Solutions

Job Classification Title

Administrative Specialist I (S)

Grade

NC08

About Us

To provide a solid Human Resource management foundation, responsible oversight, and creative solutions through a collaborative approach with all stakeholders to maximize the potential of our greatest asset – OUR EMPLOYEES.

Description of Work

Knowledge Skills and Abilities/Management Preferences

This is a temporary position, and there are no leave or retirement benefits offered with this position. Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High-Deductible Health Plan (HDHP). For more information on Health Benefits offered, visit www.shpnc.org.

Visit www.nctemporarysolutions.com for employment information.

Note: Permanent and time-limited NC State Government employees must separate from their permanent or time-limited position to work in a temporary position. All temporary employees are limited to one NC State Government temporary assignment at a time.

Individuals hired into a temporary State job must be fully qualified for the job. OSHR supports the Governor’s Job Ready initiative and seeks to expand a temporary skill set to enhance their qualifications for State government and private sector jobs. Exposure to an agency’s culture, process, procedures, and potential learning opportunities can provide valuable experience to those who may seek permanent employment with the state.

This temporary position is located at 3301 Terminal Drive, Raleigh, NC 27604- Wake County, with the Department of Health and Human Services.

Job Order Hourly Rate of Pay: $19.50 (Based on education and/or years of relevant work experience reflected on the application). Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed in the class specification. The Knowledge, Skills, and Abilities listed within this vacancy announcement will be used only as management preferences and will be used to screen for the most qualified pool of applicants.

Management Preferences

• Answer a high volume of calls.
• Work independently to manage calls from claimants, schools, SSA Field offices, and others in the medical and legal communities.
• Responsible for communicating relevant information for each contact to the appropriate persons in accordance with Disability Contact Center guidelines.
• Assist in providing coverage for the DDS receptionist area as requested by the DCC supervisor.
• Demonstrate experience in written and oral communication with i
• stakeholders from various backgrounds
• Demonstrate experience in switching between multiple tasks.
• Ability to exercise attention to detail in work tasks.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.