Administrative Specialist I

Commerce; North Carolina; On-site; USD 39,000 - 69,000; Full time

Benefits offered by this job

12 Annual Holidays

Health insurance

State retirement plans

Employee discounts

Job summary

The North Carolina Department of Commerce is seeking an Administrative Specialist I to provide administrative and clerical support across multiple divisions of the Public Staff and Utilities Commission. Responsibilities include handling invoices, reimbursements, travel requests, and maintaining records, calendars, and communications.

The role supports the Executive and Consumer Services divisions, requiring strong Microsoft Office skills, attention to detail, and ability to work under deadlines.

Qualifications

• Ability to compose correspondence, reports, and other materials with correct grammar and spelling.
• Strong proofreading and editing skills with office terminology.

Responsibilities

• Provide administrative support to multiple divisions of the Public Staff and Utilities Commission.
• Handle travel reimbursements, invoices, and procurement documentation.
• Serve as first point of contact and manage office space, supplies, and calendar coordination.
• Assist with filing submissions to docket systems and respond to inquiries from stakeholders.

Skills

Office software

Proofreading

Communication

Interpersonal skills

Education

High school diploma or GED

Tools

Database systems

Microsoft Office

Job description

Agency Dept of Commerce Division Utilities-Public Staff Job Classification Title Administrative Officer-Auct Lic Board (S) Position Number 60081079 Grade FLATRATE

About Us The North Carolina Department of Commerce is the state's lead agency for economic, community and workforce development. The department works with local, regional, national and international organizations to fulfill its mission to improve the economic well-being and quality of life for all North Carolinians. The Department connects businesses with the site locations, workforce and infrastructure they need to succeed in one of the nation's top states for business. We also connect local communities with the grants and funding they need to attract new business and ensure future prosperity.

Description of Work Are you looking for meaningful public service work that will positively impact the residents of North Carolina? If your answer is yes, we want you to join our team at the Utilities Commission. The Department of Commerce, Division of Public Staff Utilities Commission, is looking for an Administrative Specialist I. The primary purpose of this position is to provide administrative and clerical support to multiple divisions of the Public Staff and possesses knowledge and understanding of the overall duties and responsibilities of the North Carolina Utilities Commission Public Staff and the Utilities Commission. Division responsibilities include:

Executive Division

• Assist Executive Division with administrative tasks, including maintaining files, correspondence, copying/scanning, processing travel reimbursements, answering the phone, mail, and managing Executive Director’s calendar and access; assist Executive Director, HR Manager, Budget Manager, and Administrative Officer as needed.
• Receive and process invoices, expense reimbursements, travel requests for payment and/or approval; assist with the purchasing process, including creation of documentation and utilization of e-procurement system; maintain spreadsheets and documentation of purchases, reimbursements, BDA/Advanced registrations, etc; and maintain fiscal files.

Consumer Services Division

• Handle intake of customer complaints received by the Consumer Services Division 1) that are not otherwise automatically routed to complaint analysts via the phone system and 2) received via email or webform; utilize customer complaint database and produce reports; prepare correspondence; copying and scanning; distribute mail; provide general administrative support.

Public Staff

• Generally serve as first point-of-contact for physical visitors; serve as building coordinator; order and disburse office supplies; retrieve and distribute mail; assist with managing consultant contracts and related reporting; assist with maintaining inventory, handling surplus, and managing physical space; assist with special projects; handle travel reimbursements and advanced registrations; manage state car maintenance and records.
• Provide backup assistance as needed across the Public Staff due to workload or staff shortages, including, but not limited to, assisting with answering phone, copying/scanning, preparing and submitting filings to NCUC docket system, and distributing mail.

Other Duties As Assigned

This position is NOT ELIGIBLE FOR TELEWORK due to the specific requirements that necessitate presence in the office. This is a full-time position (40 hours per week) with State Benefits, including health insurance, as well as retirement.

Incentives of NC State Employment

We value our employees and offer a wide variety of competitive and family-friendly benefits. Benefits to include:

• 12 Annual Paid Holidays and monthly accrual of vacation and sick leave.
• North Carolina State Health Plan currently administered by Aetna.
• Supplemental Benefits including Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental, and Vision.
• NC State Retirement (TSERS), 401(k), and 457 savings plans.
• WeSave Employee Discounts.
• Eligibility for the Public Service Loan Forgiveness Program.

Learn more about new hire resources, safety, health, and wellness information, leave options, employee discounts and more by selecting the link below: https://oshr.nc.gov/state-employee-resources/benefits

Note to Current State Employees The salary grade for this position is NC08. State employees are encouraged to apply for positions of interest even if the salary grade is the same as, or lower than, their current position. If selected for this position, a new salary will be recalculated taking into consideration the quantity of relevant education and experience, funding availability, and internal equity. Based upon those factors, a pay increase MAY result.

Knowledge, Skills and Abilities/Management Preferences

This is a Repost- Previous candidates will need to reapply to be considered. Recruitment Range: $39,244 - $68,679. Important: This posting closes at 11:59:59 PM the night BEFORE the End Date above.

Management Preferences - Optional

These skills are not required but managers may choose to interview/select applicants who demonstrate Management Preferences.

Knowledge, Skills and Abilities / Competencies

Ability to compose correspondence, reports, and other materials using correct grammar, vocabulary, spelling, and office terminology and have strong proofreading skills. Demonstrated experience with Microsoft Office using programs such as Word, Excel, and Outlook including database/ management. Ability to work with budget, fiscal, and procurement concepts and programs. Proficiency working on and completing assignments and projects under time constraints in a timely manner. Strong and tactful interpersonal skills and ability to establish and maintain working relations across the Public Staff, the Commission, the general public, executives/personnel from utility companies and professional organizations, and state government officials.

Education and Experience Requirements

APPLICANTS MUST MEET THE EDUCATIONAL AND EXPERIENCE REQUIREMENT IN ORDER TO QUALIFY FOR THIS POSITION. Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the OSHR Guide for details. High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; Or An equivalent combination of education and experience.

Special Qualification

May require registration as a professional engineer by the North Carolina Board of Examiners for Engineers and Surveyors.

Supplemental and Contact Information

The Public Staff is an independent agency created in 1977 to review, investigate, and make appropriate recommendations to the North Carolina Utilities Commission with respect to the reasonableness of rates charged and adequacy of service provided by any public utility and with respect to the consistency with the public policy of assuring an energy supply adequate to protect the public health and safety. The Public Staff shall intervene on behalf of the using and consuming public in all Commission proceedings affecting rates or service. The Public Staff will also:

• Petite the Commission to initiate proceedings when in the public interest; Participate in all certificate applications and assist the Commission in analysis; Make recommendations to the Commission with respect to standards, regulations, or practices; Investigate formal and informal complaints affecting the using and consuming public; Participate in all proceedings for franchise transfers, mergers, and consolidations of public utilities; Review, investigate, and recommend action to the Commission regarding affiliate contracts.

About the Department of Commerce

The North Carolina Department of Commerce is the state's lead agency for economic, community, and workforce development. The department works with local, regional, national, and international organizations to fulfill its mission to improve the economic well‑being and quality of life for all North Carolinians. Commerce is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws, and Executive Orders. Commerce does not provide employment visa sponsorship. Applicants must be legally authorized to work in the United States at the time of hire and throughout employment. NC Department of Commerce uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. The Minimum Education and Experience (E&E) is REQUIRED to qualify for this position. All work history and education (including accurate dates of employment/attendance) must be documented on the application. Supplemental Questions are also a required part of the application: answers must reference education or work experience listed on the application. “Resumes may be attached as a supplement to the application but are not a substitution for a complete application.” We are committed to reviewing requests for reasonable accommodation at any time during the hiring process and throughout employment. Re-Entry for Formerly Incarcerated Individuals Our Agency supports the Governor's Executive Order 303 which seeks to re‑employ individuals that were previously incarcerated. Formerly incarcerated individuals are invited to apply for any vacant Commerce position(s) in which they believe they are qualified.