Administrative Specialist

Talbert House; Georgetown (OH); On-site; USD 34,000 - 42,000; Full time

Job summary

Talbert House in Mt. Orab, OH seeks an Administrative Support role to perform a range of clerical and administrative tasks in support of program operations. Occasional travel to Georgetown is required with mileage reimbursement provided.

Responsibilities include check-ins for persons served, answering and directing calls, scheduling follow-ups, lobby monitoring, data entry, and assisting with client registration. Must maintain confidentiality and provide excellent customer service.

Qualifications

• Excellent written and verbal communication skills.
• Strong customer service skills.
• Proficient in Microsoft Office and computer skills.
• Adhere to confidentiality and professional boundaries.
• Strong organizational and data-entry abilities.
• Ability to multitask and work independently or in a team.
• English language and grammar proficiency.
• General office and reception duties.

Responsibilities

• Check-ins for persons served.
• Answering and directing calls.
• Scheduling follow-up appointments.
• Monitoring lobby area.
• Scanning and filing documents.
• Assisting with client registration and data entry.
• Collect client payments at check-in if required.
• Perform internal audits to support CQI measures.
• Prepare and complete intermediate reports on time.
• Provide high-quality customer service to staff and clients.
• Other duties as assigned.

Skills

Communication

Customer service

Microsoft Office

Confidentiality

Administrative support

English proficiency

Organizational skills

Multitasking

Teamwork/initiative

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Position Summary:

Performs a range of technical, administrative and clerical duties in support of program operations.

Position based at Mt. Orab Location but occasional travel to Georgetown location will be required. Mileage reimbursement will be available.

Position Description:

• Provides support and handles administrative tasks for department including but not limited to:
  
  
  
  1. Check -ins for persons served
  
  
  2. Answering and directing calls
  
  
  3. Scheduling follow-up appointments
  
  
  4. Monitoring lobby area
  
  
  5. Scanning and filing documents
  
  
  6. Assisting with client registration and data entry as needed
  
  
  
  


• Collect client payment at time of check in if required


• Perform internal audits periodically to maintain proper CQI measures


• Monitors, prepares, and completes intermediate reports in a timely manner to meet reporting requirements


• Ensures quality customer service by providing a positive experience for staff, clients, and


• Other Duties as Assigned

Required Knowledge, Skills, and Abilities:

• Excellent written and verbal communication skills


• Strong customer service skills


• Intermediate computer skills and proficient in Microsoft Office


• Adhere to acceptable professional/clinical boundaries and confidentiality


• Intermediate administrative clerical skills (e.g. general office duties, reception and record keeping)


• Learning contract specifications


• Excellent English and grammar composition


• General organizational and analytical skills


• Ability to multi-task


• Highly self-motivated and able to work proactively both independently and as a team

Job Requirements:

• High School Diploma or GED Equivalent.


• Minimum 1 year experience in administrative support role

Essential Functions/Physical Demands:

• Positional: Driving in accordance with job duties assigned. Infrequent standing and walking. Frequent to constant sitting.


• Gross Mobility: Rare climbing, or crawling. Infrequent balancing, stooping, kneeling, or crouching. Frequent to constant reaching and handling.


• Sensory: Rare tasting/smelling. Infrequent use of color vision. Occasional use of far visual acuity, depth perception, and field of vision. Frequent use of near and midrange visual acuity, and visual accommodation. Frequent to constant talking.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability.