Administrative Services Specialist - Risk Management

City of Hoover; Hoover (AL); On-site; USD 71,349,000 - 95,592,000; Full time

Job summary

The City of Hoover is seeking a claims and risk management professional to manage new insurance claims, coordinate medical treatment, and maintain documentation. The role emphasizes strong customer service and verbal/written communication with departments, clinics, and the public.

Starting salary is competitive and may be adjusted based on experience. A valid Alabama driver’s license and notary designation (or ability to obtain within a year) are required, with opportunities to contribute to

Qualifications

• High school diploma or GED plus 5+ years in insurance/risk management.
• OR an Associate's degree plus 3+ years in insurance/risk management.
• OR a Bachelor's or higher plus 1+ year in insurance/risk management.
• Excellent customer service skills and strong communication.
• Proficient with MS Word, Excel, and Outlook.
• Ability to work after hours.
• Valid driver's license and ability to obtain Hoover Driver's Permit.
• Alabama notary or ability to obtain within 1 year.

Responsibilities

• Receives notices of new claims from city departments.
• Establishes claims in Risk Management software and filing system.
• Notifies Third-Party Administrator of new claims.
• Notifies medical clinics of workers’ compensation claims.
• Coordinates medical treatment for workers’ compensation claims.
• Keeps injured employees and supervisors informed on claims.
• Processes medical invoices for TPA; handles expenses and requisitions.

Skills

Customer service

Communication

MS Office

Flexible hours

Driver's license

Notary public (AL)

Education

High School Diploma or GED

Associate's Degree in Business/Risk Management

Bachelor's Degree in Business/Risk Management

Job description

Overview

Hiring Range : $24.90/Hour - $33.36/Hour

Starting salary may be adjusted depending on experience.

Qualifications

1. High School Diploma or GED equivalent AND five (5) years or more of full-time insurance or risk management experience

OR

Associate's Degree in Business, Risk Management, or related field AND three (3) years or more of full-time insurance or risk management experience

OR

Bachelor's Degree or higher in Business, Risk Management, or related field AND one (1) year or more of full-time insurance or risk management experience

2. Excellent internal and external customer service skills;

3. Excellent oral and written communication skills and organization skills;

4. Experience using Microsoft Office Software to include Word, Excel and Outlook;

5. Ability to work after hours;

6. Possession of a valid driver's license and the ability to obtain/maintain a City of Hoover Driv.er's Permit;

7. Alabama public notary or the ability to obtain designation wihtin one (1) year

Responsibilities

• Receives notice of new claims from city departments by telephone or email;
• Establishes new claims in Risk Management software and filing system;
• Notifies appropriate Third-Party Administrator of new claims;
• Notifies medical clinic of new workers’ compensation claims;
• Coordinates medical treatment for workers’ compensation claims;
• Maintains constant communication with injured employees and supervisors on workers’ compensation claims;
• Receives medical invoices and forwards to Third-Party Administrator for processing;
• Enters requisitions and purchase orders for claims expenses to include legal expenses;
• Makes weekly bank deposits for Risk Management; Manages weekly check register process and balances monthly expenditures with financial software;
• Assists with property & casualty claims;
• Assists with Accident Review Board, and Health & Safety Committee records and paperwork;
• Provides administrative assistance for Risk Management;
• Answers department telephone calls, email inquiries, receives and greets visitors to the department, and provides information to callers and visitors or refers callers and visitors to other appropriate departments or City personnel;
• Keeps immediate supervisor and designated others accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems;
• Responds to citizens' questions and comments in a courteous and timely manner;
• Communicates and coordinates regularly with appropriate others to maximize the effectiveness and efficiency of interdepartmental operations and activities;
• Performs other directly related duties.