Administrative Services Manager

University System of New Hampshire; Manchester (NH); On-site; GBP 55,000 - 75,000; Full time

Job summary

University of New Hampshire at Manchester seeks an Administrative Services Manager to provide operational leadership and high‑level administrative support to the Dean and college leadership, coordinating day‑to‑day functions across the Dean's Office, academic units, and campus.

The role manages complex scheduling, prepares materials, coordinates meetings and communications, supports follow‑up on key initiatives, and handles sensitive matters with judgment and discretion while aligning Dean

Qualifications

• Experience in high-level administrative roles within an academic or corporate environment.
• Strong organizational and problem-solving abilities.
• Ability to manage complex calendars and scheduling with confidentiality.

Responsibilities

• Dean's Office & Executive Operations: coordinate priorities, meetings, information flow, briefing materials, and follow-through.
• Research issues, gather information, and prepare reports to support executive decision-making.
• Independently resolve matters within delegated authority and escalate when needed.
• Liaise with university leadership offices and represent the Dean's Office with internal and external constituencies.
• Coordinate Dean's Office activities, including leadership meetings and strategic initiatives.
• Campus Operations & Administrative Services: coordinate facilities, space, contracts, and parking with university offices.
• Liaise with centrally provided services to ensure Manchester needs are understood and escalated.
• Support emergency preparedness, business continuity, major campus events, and institutional requirements.
• Maintain critical operational documentation to support continuity during transitions.
• Identify opportunities to improve processes and increase efficiency.
• Administrative Team Leadership: supervise the Dean's Office administrative support, hiring, onboarding, training, and performance management.
• Establish priorities and allocate resources across Dean's Office, academic, and campus needs.
• Develop cross-training and continuity strategies; promote best practices.
• Academic & Personnel Administration: support Department Chairs, program coordinators, faculty, and academic operations.
• Oversee faculty processes: appointments, workload, compensation, evaluations, searches, and related documentation.
• Coordinate HR-related position requests, searches, onboarding, and records; maintain confidential data.
• Support leadership in identifying administrative risks to staffing, course delivery, and program continuity.
• Financial, Compliance & Operational Planning: manage the Dean's Office budget and annual planning, expenditure monitoring, reconciliation, purchasing, and reporting.
• Coordinate contracts, invoices, purchasing-card administration, and other financial procedures.

Skills

Operational leadership

Administrative support

Organizational skills

Problem solving

Job description

The Administrative Services Manager provides operational leadership and high-level administrative support at the University of New Hampshire at Manchester. Working closely with the Dean, academic leadership, department chairs, faculty, and staff, the position ensures the effective coordination of day-to-day administrative functions across the Dean's Office, academic units, and campus.

The position also serves as the primary executive administrative support to the Dean,, managing complex scheduling and priorities, coordinating meetings and communications, preparing and organizing materials, supporting follow-up on key initiatives, and handling sensitive and confidential matters with a high degree of judgment and discretion. The Administrative Services Manager anticipates needs, facilitates communication and coordination across internal and external stakeholders, and helps ensure that the Dean's time and attention are effectively aligned with institutional and college priorities.

More broadly, the Administrative Services Manager serves as a central point of operational coordination for the college, helping translate institutional processes into effective local operations and ensuring that faculty, staff, students, and academic leaders receive timely and consistent administrative support. The role requires significant initiative, independent judgment, strong organizational and problem-solving skills, and the ability to manage multiple priorities in a dynamic and complex academic environment.

Duties/Responsibilities

• Dean's Office & Executive Operations (25%)
• Serve as a key administrative and operational partner to the Dean/Campus Director, coordinating priorities, meetings, communications, information flow, briefing materials, and follow-through.
• Research issues, gather and analyze information, and prepare reports and materials to support executive decision-making.
• Independently resolve matters within delegated authority and identify issues requiring leadership attention or escalation.
• Serve as a primary liaison with university leadership offices and represent the Dean's Office with internal and external constituencies as appropriate.
• Coordinate major Dean's Office activities, including leadership and community meetings, the College Advisory Board, recurring institutional processes, and strategic initiatives and special projects, including project planning, implementation, and follow-through.
• Campus Operations & Administrative Services (25%)
• Coordinate campus operational needs, including facilities, space allocation, building use, contracts and agreements, parking, and other administrative infrastructure in partnership with appropriate university offices.
• Serve as a primary campus liaison with centrally provided administrative and operational services, ensuring Manchester needs are understood and unresolved issues are appropriately escalated.
• Support emergency preparedness, business continuity, major campus events, and other institution-wide operational requirements.
• Maintain critical operational documentation and institutional knowledge to support continuity during staffing and organizational transitions.
• Identify opportunities to improve administrative processes, clarify responsibilities, and increase operational efficiency.
• Administrative Team Leadership (20%)
• Lead and supervise the Dean's Office administrative support structure, including hiring, onboarding, training, development, performance management, and work allocation.
• Establish priorities and coordinate administrative resources across Dean's Office, academic, and campus needs.
• Develop cross-training and continuity strategies to maintain essential services and reduce single points of failure.
• Promote consistent, responsive, and effective administrative practices across supported areas, identifying and implementing best practices where appropriate.
• Academic & Personnel Administration (15%)
• Coordinate administrative support for Department Chairs, Program Coordinators, faculty, and academic operations.
• Oversee recurring faculty administrative processes, including appointments, workload, supplemental compensation, faculty development funding, evaluations and reviews, searches, and related documentation.
• Serve as a primary Manchester administrative liaison with Human Resources and coordinate position requests, searches, onboarding, organizational records, and other personnel processes.
• Maintain accurate and confidential personnel and workforce information to support planning and decision-making.
• Support academic and campus leadership in identifying and addressing administrative risks affecting staffing, course delivery, and program continuity.
• Financial, Compliance & Operational Planning (15%)
• Manage the Dean's Office operating budget and support annual budget planning, expenditure monitoring, reconciliation, purchasing, and financial reporting.
• Coordinate contracts, invoices, purchasing-card administration, and other financial proce