Administrative Services Assistant, Senior

Northern Arizona University; Flagstaff (AZ); On-site; USD 35,000 - 42,000; Full time

Job summary

Northern Arizona University Campus Health Services seeks an Administrative Services Assistant, Senior to support front-office operations and administrative tasks for Patient Services. The role reports to the Operations Manager and collaborates with intermediate full-time staff to ensure CHS policies and procedures are followed.

The position is on-site at NAU, with indoor work and occasional physical tasks. Candidates should have strong organizational, communication, and multitasking abilities,

Qualifications

• Minimum: High School Diploma or equivalent.
• Experience with office/administrative tasks is preferred.

Responsibilities

• Directly oversees front office operations and supports Operations Manager.
• Assist with hiring and training of new staff and student workers.
• Act as interim manager for Patient Services in Manager's absence.
• Assist in provider schedule building and releases-of-information requests.
• Provide general support to all CHS staff as needed.
• Schedule patient appointments and register patients at check-in.

Skills

Customer service

Verbal & written communication

Office operations

Problem solving

Multitasking

Interpersonal relations

Education

High School Diploma

Tools

Electronic Health Record

Job description

This job was posted by https://www.azjobconnection.gov. For more information, please see: https://www.azjobconnection.gov/jobs/7619978.

Administrative Services Assistant, Senior

Northern Arizona University

Special Information

This position is an on-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.

About the Department/College

Campus Health Services at Northern Arizona University serves as an integrated care clinic for the NAU community, providing comprehensive primary medical care, lab services, immunizations, same-day appointments for urgent concerns, psychiatric services, behavioral health, physical therapy, and counseling services. Its dedicated staff includes physicians, psychiatrists, psychiatric nurse practitioners, registered nurses, a physical therapist, a dietician, and health education professionals, all working to deliver high-quality, accessible healthcare to students, faculty, and staff.

About the Position

The Administrative Services Assistant, Senior for Patient Services at Campus Health Services assists with managing front-office operations and provides administrative support to the Operations Manager. The position requires a variety of advanced office/administrative skills related to the work unit, as well as the ability to analyze and respond to administrative matters within established limits to ensure the department's needs are met and that CHS policies and procedures are followed. This position is expected to communicate regularly with the Operations Manager and intermediate full-time staff with assigned tasks. Mainly works indoors. On-site potential exposure to contagious illness and bloodborne pathogens in daily activities. Physical Demands Include sitting, standing, bending, and lifting a minimum of 20 lbs on occasion.

Responsibilities Include

• Administrative 45% – Directly oversees front office operations.
• Assist with hiring and training of new staff and student workers.
• In the absence of the Manager, the Administrative Assistant Services Senior will be responsible for interim management of Patient Services, ensuring adequate coverage and making necessary changes to accommodate clinic needs.
• Assist the manager with building the provider schedule, processing release‑of‑information requests, maintaining office equipment, and placing supply orders.
• Provide support to all CHS staff as needed.

• Patient Registration 35% – Schedule Patient appointments for Campus Health Services.
• Assist patients with check‑in and completing appropriate paperwork.
• Update confidential patient information.
• Verify the accuracy of the patient’s insurance information and enter it in the patient chart.
• Enrolling students in Louie Care and Student health insurance.
• Assist patients with check‑out and appropriate payment.
• Assist in scheduling patients who may be walking in for same‑day appointments or the Urgent Care Clinic.

• Customer Service 15% – Maintain superior customer service skills.
• Screen telephone calls for Campus Health Services, including accurately documenting messages in the electronic health records.
• Receiving and posting payments. Provide parking access to patients. Handle customer queries.

• Other 5% – Other duties as assigned.

Minimum Qualifications

• High School Degree.
• 1 year of relevant experience required.
• A combination of related education, experience, and training may be used as an equivalent to the above Minimum Qualifications.

Preferred Qualifications

• Four years of increasingly responsible office/administrative experience.
• Experience in a medical setting.
• Experience with Electronic Health Record.

Knowledge, Skills, & Abilities

• Knowledge of policies, practices, procedures and terminology of assigned functions.
• Skill in developing and maintaining good working relationships and customer service.
• Skill in verbal, non‑verbal, and written communication.
• Skill in the operation of a variety of office machines and computers.
• Ability to problem‑solve, resolve conflicts, and make decisions.
• Ability to display consistent, positive communication.
• Organizational skills.
• Ability to multitask and delegate.
• Ability to work effectively with people from a variety of culturally diverse backgrounds.

Compensation

Salary range begins at $38,628.00. Annual salary commensurate with candidate's qualifications and related experience.

Pre‑Employment Check

Northern Arizona University requires satisfactory results for a criminal background investigation, an employment history verification and a degree verification (in some cases) prior to employment. You may also be required to ...