Administrative Services Assistant– HYBRID@ Nashville, TN

DRS IT Solutions; Nashville (TN); Presencial; USD 30 000 - 47 000; Tempo parcial

Resumo da oferta

DRS IT Solutions in Nashville, TN is seeking a contract health administration professional to provide front-line support for healthcare programs. The role requires organizing client interactions, documenting issues, and coordinating resolutions with case managers and health partners.

The ideal candidate holds a Bachelor’s or Master’s in health administration and has 4+ years in customer service within healthcare settings.

Qualificações

• Bachelor's or master's degree in health administration, Public Health, Healthcare Management, or a closely related field.
• 4+ years of front-facing customer service in healthcare, public health, health insurance, or health administration settings.
• Experience in health administration with knowledge of healthcare operations, processes, and client service delivery.
• Ability to thoroughly document client interactions, research issues, conduct follow-up, and bring issues to resolution timely.
• Strong problem-solving with ability to analyze complex situations, identify solutions, and coordinate resolution across priorities with high accuracy.
• Ability to work effectively in a moderately-paced environment while managing multiple tasks with accuracy.
• Adaptability to changing procedures, priorities, and program requirements.
• Excellent verbal and written communication with case managers, healthcare professionals, TDH staff, vendors, and partners.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Office and experience with databases/case management systems.
• Ability to maintain confidentiality and comply with HIPAA and related requirements.

Conhecimentos

Customer service (front-facing)

Healthcare operations knowledge

Documentation and issue resolution

Analytical problem-solving

Multi-tasking with accuracy

Adaptability to changing procedures

Verbal and written communication

Time management

Confidentiality and HIPAA compliance

MS Office / data systems experience

Formação académica

Bachelor's or Master's in health administration or related field

Ferramentas

Microsoft Office

Case management systems

Database experience

Descrição da oferta de emprego

Employment Type - CONTRACT

ONLY W2/1099 candidates

Candidate MUST be local to Nashville, TN

Minimum Required Qualifications

1. 1. Bachelor's degree or master's degree in health administration, Public Health, Healthcare Management, or a closely related field.
2. 2. Minimum of four (4) years of front-facing customer services experience, preferably in healthcare, public health, health insurance, or health administration setting.
3. 3. Experience working in a health administration environment with demonstrated knowledge of healthcare operations, processes, and client service delivery.
4. 4. Proven ability to thoroughly document client interactions, research issues, conduct appropriate follow-up, and bring issues to resolution in a timely manner.
5. 5. Strong problem-solving skills with the ability to analyze complex situations, identify solutions, and coordinate resolution among multiple priorities while maintaining a high level of accuracy and attention to detail.
6. 6. Ability to work effectively in a moderately-paced environment while managing multiple tasks and maintaining a high level of accuracy and attention to detail.
7. 7. Demonstrated ability to adapt quickly to changing procedures, priorities, and program requirements.
8. 8. Excellent verbal and written communication skills, with the ability to communicate professionally with case managers, healthcare professionals, Tennessee Dept of Health staff, vendors, and community partners.
9. 9. Strong organizational and time-management skills.
10. 10. Proficiency in Microsoft Office applications and experience working with databases, case management systems, or other electronic information systems, simultaneously.
11. 11. Ability to maintain confidentiality and comply with all the applicable HIPAA, Ryan White Program, and organizational requirements.

Preferred Qualifications

1. 1. Experience supporting Ryan White HIV/AIDS Program services, AIDS Drug Assistance Programs (ADAP), health insurance enrollment, or benefits coordination.
2. 2. Knowledge of HIV care systems, medication access programs, and healthcare coverage options.
3. 3. Experience providing technical assistance and support to case managers, healthcare providers, or public health partners.
4. 4. Experience working with state or federally funded healthcare programs.