Administrative Services Assistant

Morph Enterprise; Nashville (TN); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Morph Enterprise is seeking a Support Specialist for healthcare administration in Nashville, TN. The hybrid role focuses on enrollment assistance, issue resolution, and ensuring access to coverage and medications for eligible individuals.

You will liaise with case managers, providers, internal teams, and vendors to streamline program operations, provide technical support, and improve service delivery. Strong healthcare knowledge and communication skills are essential for success in this

Qualifications

• Bachelor's or master's degree in Health Administration, Public Health, Healthcare Management, or a related field.
• Experience in healthcare, public health, health insurance, or health administration is preferred.

Responsibilities

• Provide customer support and technical assistance regarding enrollment, eligibility, renewals, documentation, and program procedures.
• Collaborate with case managers and healthcare partners to identify and resolve barriers to coverage, treatment, and medication access.
• Research client-specific issues, coordinate follow-ups, and elevate complex cases to appropriate stakeholders.
• Manage high volumes of telephone calls and electronic communications while delivering professional, timely, and solution-focused customer service.
• Maintain accurate documentation of client interactions, case resolutions, and follow-up activities.
• Coordinate with internal teams, healthcare providers, and vendors to address operational challenges and improve workflows.
• Support quality assurance, data validation, compliance monitoring, and continuous improvement initiatives.
• Maintain confidentiality and comply with applicable healthcare privacy regulations and program requirements.

Skills

Customer service

Problem solving

Communication

Documentation

Time management

Education

Bachelor's degree in Health Administration/Public Health/Healthcare Management or related field

Tools

Microsoft Office

Case management systems/ databases/ EHR

Job description

Support Specialist Healthcare Administration

Work Arrangement: Hybrid

Schedule: Full-time, Monday Friday, 8:00 AM 4:30 PM; in-office Mondays and as required by business needs

Location: Nashville, Tennessee

Professional Reference: 1 required

Position Summary

The Support Specialist supports healthcare program operations by coordinating enrollment assistance, resolving client service issues, and ensuring continuity of healthcare coverage and medication access for eligible individuals. This role serves as a liaison among case managers, healthcare providers, internal teams, and external vendors to facilitate efficient program operations, provide technical assistance, and improve service delivery.

Key Responsibilities

• Provide customer support and technical assistance regarding enrollment, eligibility, renewals, documentation, and program procedures.


• Collaborate with case managers and healthcare partners to identify and resolve barriers to coverage, treatment, and medication access.


• Research client-specific issues, coordinate follow-ups, and elevate complex cases to appropriate stakeholders.


• Manage high volumes of telephone calls and electronic communications while delivering professional, timely, and solution-focused customer service.


• Maintain accurate documentation of client interactions, case resolutions, and follow-up activities.


• Coordinate with internal teams, healthcare providers, and vendors to address operational challenges and improve workflows.


• Support quality assurance, data validation, compliance monitoring, and continuous improvement initiatives.


• Maintain confidentiality and comply with applicable healthcare privacy regulations and program requirements.

Minimum Qualifications

• Bachelor s or master s degree in Health Administration, Public Health, Healthcare Management, or a related field.


• At least four years of customer service experience, preferably in healthcare, public health, health insurance, or health administration.


• Knowledge of healthcare operations, enrollment processes, and client service delivery.


• Strong problem-solving, research, documentation, and issue-resolution skills.


• Excellent written and verbal communication, organizational, and time-management skills.


• Ability to manage multiple priorities, adapt to changing procedures, and maintain accuracy in a moderately paced environment.


• Proficiency in Microsoft Office and experience with databases, case management systems, or electronic information systems.


• Ability to work legally in the United States and maintain confidentiality in accordance with applicable privacy requirements.

Preferred Qualifications

• Experience with healthcare assistance programs, insurance enrollment, benefits coordination, or publicly funded healthcare services.


• Knowledge of healthcare access, medication assistance programs, and insurance coverage options.


• Experience providing technical assistance to case managers, healthcare professionals, or community partners.


• Experience supporting state- or federally funded healthcare programs.