ADMINISTRATIVE SERVICES ASSISTANT 4 - 10062026-81649

State of Tennessee; Nashville (TN); On-site; USD 46,000 - 57,000; Full time

Job summary

State of Tennessee in Nashville is seeking a professional staff administrator to support Legal Services operations. Under general supervision, you will coordinate offender petitions, constituent inquiries, ZenDesk tickets, and sentence-management matters, and work closely with TDOC attorneys to review work product.

This position requires a bachelor’s degree and four years of professional administrative experience.

Qualifications

• Bachelor’s degree and four years of professional staff work.
• Experience may be substituted for education up to four years.
• Graduate coursework may substitute for two years of experience.
• Three years of professional administrative services experience with the State of Tennessee.

Responsibilities

• Reviews and routes offender petitions, constituent inquiries, ZenDesk tickets, and Sentence Management matters with TDOC attorneys.
• Coordinates interstate agreements, interstate corrections compact, international transfers, and consulate matters, including required communications and annual reporting.
• Maintains records, conducts administrative research, supports workflow improvements, and identifies matters requiring attorney or supervisory review.

Skills

Active Learning and Listening

Complex Problem Solving

Management of Financial Resources

Management of Material Resources

Management of Personnel Resources

Education

Bachelor's degree

Experience in public administration

Graduate coursework in public administration

Job description

State of Tennessee Job Information

Opening Date/Time 10/06/2026 12:00AM Central Time

Job Information

Opening Date/Time 10/06/2026 12:00AM Central Time

Closing Date/Time 10/19/2026 11:59PM Central Time

Salary (Monthly) $4,098.00 - $5,129.00

Salary (Annually) $49,176.00 - $61,548.00

Job Type Full-Time

City, State Location Nashville, TN

Department Correction

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF CORRECTION, DAVIDSON COUNTY

This position reports to the Deputy General Counsel in the Legal Services Division / Office of General Counsel.

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree AND experience equivalent to four years of full-time increasingly responsible professional staff administrative work.

Substitution of Experience for Education: Qualifying full-time increasingly responsible sub professional, paraprofessional, or professional experience may be substituted for the required education on a year-for-year basis, to a maximum of four years.

Substitution of Education for Experience: Additional graduate coursework in public administration, business administration, or other acceptable field may be substituted for the required experience, on a year-for-year basis, to a maximum of two years.

OR

Three years of increasingly responsible professional administrative services experience with the State of Tennessee.

Overview

Under general supervision, performs professional staff administrative work of considerable difficulty in support of Legal Services operations. The position coordinates assigned offender, constituent, interstate, consulate, ZenDesk, and sentence-related inquiries; maintains accurate records; communicates with internal and external stakeholders; and works closely with TDOC attorneys for review of work product and matters requiring legal or supervisory guidance.

Responsibilities

• Reviews, tracks, routes, and responds to assigned offender petitions, constituent inquiries, ZenDesk tickets, and Sentence Management matters, working closely with TDOC attorneys to obtain review and approval of work product when appropriate.
• Coordinates Interstate Agreement on Detainers, Interstate Corrections Compact, international-transfer, and consulate matters, including required communications and annual reporting, with legal issues referred to TDOC attorneys.
• Maintains records, conducts administrative research, supports workflow improvements, and identifies matters requiring attorney or supervisory review.

Competencies

• Values Differences
• Manages Ambiguity
• Interpersonal Savvy
• Instills Trust
• Plans and Aligns

Knowledges

• Administrative and Management
• Economics and Accounting
• Law and Government
• Customer and Personal Service
• Personnel and Human Resources

Skills

• Active Learning and Listening
• Complex Problem Solving
• Management of Financial Resources
• Management of Material Resources
• Management of Personnel Resources

Abilities

• Deductive Reasoning
• Inductive Reasoning
• Problem Sensitivity
• Selective Attention
• Written Comprehension

Tools & Equipment

• Personal Computer
• Telephone
• Copy Machine
• Scanner
• Calculator