Administrative Service Coord

Children's Hospital Colorado; Aurora (CO); On-site; USD 32,000 - 47,000; Full time

Job summary

The Administrative Service Coordinator at Children?s Hospital Colorado provides high-level administrative and customer service support to patients, families, internal team members and providers. This role supports the Center for Cancer and Blood Disorders, with day shifts onsite and typical hours from 7:00 a.m.

to 5:30 p.m. Key duties include calendar management, meeting coordination, travel arrangements for providers, creating presentations, and scheduling patient appointments.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years administrative or customer service experience required.
• An Associate's or Bachelor's degree may substitute for required experience on a year for year basis.

Responsibilities

• Performs complex calendar management support for multiple professionals.
• Arranges and schedules meetings, interviews, and travel for providers.
• Creates presentations, takes notes, and drafts correspondence.
• Schedules patient appointments and clinics.
• Provides high level of customer service to patients, families, physicians and staff.
• Maintains files, handles inbound/outbound calls, and orders supplies.

Skills

Calendar management

Meeting scheduling

Customer service

Reception duties

Data entry

Communication

Education

High school diploma or equivalent

Associate’s or Bachelor's degree may substitute

Tools

PowerPoint

Office systems

Job description

Job Overview

The Administrative Service Coordinator is responsible for providing high-level administrative and customer service support to patients, families, internal team members and providers.

Summary

The Administrative Service Coordinator is responsible for providing high-level administrative and customer service support to patients, families, internal team members and providers.

SHIFT

Center for Cancer and Blood Disorders

Day shift, hours typically between 7:00 a.m. and 5:30 p.m.

Onsite expectation.

Essential Functions

• Performs complex calendar management support for multiple professionals. Provides operational, financial, and physician support.
• Arranges and schedules meetings, including conference calls and seminars, for internal team members. Arranges and schedules interviews and makes travel arrangements for providers.
• Provides communication support, including creating and reviewing power point presentations as directed, taking notes/meeting minutes, creating flyers as prescribed, and creating correspondence.
• Provides patient scheduling, i.e. clinic and/or surgery scheduling (50% or less of total time).
• Provides a high level of customer service support and assistance to patients, families, physicians and other internal/external customers.
• Supports office management functions such as, setting up and maintaining files, receiving and referring inbound calls and ordering supplies.
• Receives inbound and/or places outbound patient calls in order to schedule appointments and to route calls as appropriate.
• Performs reception duties utilizing various systems including telephone, fax machine, mail services, email and copy services.
• Performs data entry and tracking functions. Supports patient safety by adhering to all infection control policies and safety guidelines.
• Utilizes and remains up-to-date with department office operations and established policies and procedures.

Minimum Qualifications

Education: High school diploma or equivalent is required.

Experience: Minimum of two (2) years of administrative and/or customer service experience is required.

Equivalency: A relevant Associate's or Bachelor's degree may substitute for required experience on a year for year basis.

Certification(s): None

Licensure(s): None

Preferred Qualifications

• Experience within a healthcare setting
• Experience as an Administrator, Administrative Assistant, or Executive Assistant.

Salary Information

Pay is dependent on applicant's relevant experience.

Hourly Range: $22.86 to $34.30

Benefits Information

Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

EEO Statement

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance from an educational institution. You will not be penalized for redacting or removing this information.