Administrative Residential Support Staff

homelesssolutions; Asheville (NC, NJ); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, and Life Insurance

401k with company match

Paid PTO and floating holidays

Job summary

Homeless Solutions, Inc is seeking an Administrative Residential Support Staff to support the shelter’s daily operations in Asheville, NC. The role runs Monday–Friday, 9am–5pm, with driving responsibilities using agency vehicles.

The position emphasizes customer service, teamwork, and maintaining a safe, organized living environment for residents. Requires a High School Diploma, clean driving record, and willingness to work onsite.

Qualifications

• High School Diploma required; advanced study is a plus.
• Experience performing administrative functions and using Word/Excel.
• Bilingual English/Spanish a plus; clean driving record required.

Responsibilities

• Provide administrative support to donors, track in-kind gifts, manage inventory and van scheduling.
• Assist volunteers and visitors at the site.
• Serve as front desk contact for visitors and callers, coordinate emergency contacts when needed.
• Cover RSS shifts including van transport and on-call participation.
• Support Case Management during contraband searches and conduct drug/alcohol testing.
• Record medication outtake according to policy and ensure a safe living environment.

Skills

Customer service

Administrative support

Communication

Education

High School Diploma

Tools

Microsoft Office

Job description

Homeless Solutions, Inc

Administrative Residential Support Staff

Homeless Solutions' motto is: "A Hand UP, Not a HandOUT". As an organization, we pride ourselves in providing people in need with the tools they need to succeed. From financial education to career preparation, housing navigation assistance and childcare scholarships, mental health and addiction support, and so much more, Homeless Solutions has a vast menu of services that help our guests achieve financial self-sufficiency and housing stability, all of which would not be possible with our dedicated and compassionate staff.

Our Main Shelter is staffed 24/7, 365 days a year with professionals who truly care about the well-being of our guests. With forty years of success under our belt, we know well that the most important skill our staff members possess is a passion for our mission.

The full time, onsite Administrative RSS role will support administrative operations of our residential shelter Monday – Friday from 9am-5pm. Clean driving record is required as this position will be operating agency owned vehicles.

Offered at $18.00/hr.

Ideal candidates will be customer service focused and supportive of the success of the full team in our efforts to improve the lives of our clients.

Duties and Responsibilities

• Administrative support including interaction with donors and tracking of in-kind gifts, materials inventory, van scheduling, data entry and basic office support tasks to support agency operations.

• Assisting volunteers and visitors

• Operating as the front desk first point of contact for visitors and callers – Contact of emergency services if needed.

• RSS Shift coverage including van transport, and participation in regular on call schedule.

• Support Case Management during contraband searches.

• Conduct drug and alcohol testing

• Facilitate and record medication outtake per agency policy.

• Ensure a safe and healthy living environment for guests through education, guidance, supervision and personal action.

Qualifications

• High School Diploma; advanced education in a related field is a plus

• Basic knowledge of and demonstrated experience with administrative functions and Microsoft Office software including Word and Excel.

• Good oral, written and basic computer/technology skills; Bilingual English/Spanish a plus

• Clean driving record and valid drivers license are required

• Regular and predictable onsite attendance and reliable transportation are required during the scheduled hours for this position.

• Must meet basic physical requirements as noted in full job description

• Mental Health Care and/or Administrative experience is a plus

• Experience working in a shared living environment is a plus.

• Flexible schedule is a plus.

Benefits & Perks

• Full time permanent staff of Homeless Solutions are eligible to enroll in company sponsored medical, dental and life insurance coverage plans in accordance with HSI policies.
• In addition, all staff are eligible immediately upon hiring to participate in a 401k retirement savings plan, including up to a 6% company paid match.
• Generous PTO plans include paid personal, vacation and sick leave as well as 10 floating holidays annually.

HSI is an equal opportunity employer, and we appreciate and celebrate the diversity of our staff. We believe that diversity not only includes race and gender, but also age, disability status, veteran status, sexual orientation, religion and many other parts of an individual's identity. HSI recruits, hires, trains, promotes, compensates and administers all policy and actions with equal opportunity for all employees and applicants. The points of view of all of our staff are important, and supporting a culture of inclusion is everyone's responsibility. The Residential Support Staff will have the opportunity to be part of positive change in the lives of the residents in our communities.

• Satisfactory results of applicable periodic background checks is a requirement.