Administrative Representative - Reagan Airport

Enterprise; Arlington (VA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Consistent full time 40 hour per week

Employee discount

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility is hiring an Administrative Representative at Reagan Airport in Arlington, VA. The role centers on delivering high-level customer service to internal and external customers primarily over the phone, while also handling administrative tasks.

The position pays $18 per hour and offers benefits including paid time off, health, dental, and vision insurance, a 401(k) with matching, and opportunities for training and development. Schedule is full-time, Monday–Friday, 9:00am–6:00pm.

Qualifications

• Minimum 1 year of customer service, retail, or administrative support experience.
• Must be able to handle physical aspects of the job (standing, bending, outdoor conditions).
• Authorized to work in the United States without company sponsorship.

Responsibilities

• Take incoming calls, provide information, and resolve customer inquiries.
• Make outgoing calls and manage callback processes.
• Assist customers with rental needs primarily via phone.
• Greet customers and provide directions and assistance.
• Process returns, check-ins and kiosk transactions.
• Perform billing and basic accounting support tasks.
• Notify Management of customer and vehicle issues; support maintenance needs.
• Support miscellaneous and backup duties as assigned.

Skills

Customer service

Phone support

Administrative tasks

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The Enterprise brand of Enterprise Mobility has an exciting opportunity for an Administrative Representative. The Administrative Representative will provide a high level of customer service by assisting both internal and external customers primarily via the phone, in addition to administrative support. This position pays $18 / hour and is located at the Reagan Airport (DCA) - 2500 National Ave Parking 1, Arlington, VA 22202.

We Offer

• Paid time off
• Consistent full time 40 hour per week schedule
• Employee discount
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule Available

• Monday- Friday: 9:00am -6:00pm

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Make outgoing calls- callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• May assist with or perform customer pick-ups in a safe and courteous manner
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must be able to handle physical aspects of this job to include working outside in various temperatures, standing for long periods of time, bending, squatting and moving quickly with or without reasonable accommodation
• Must have satisfactory background check inclusive of employment reference, education and social security.

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.