Administrative - Quality & Risk Management Coordinator

Medlinkhealth Anesthesia Associates; Peterborough (NH); On-site; USD 85,000 - 120,000; Full time

Job summary

Medlinkhealth Anesthesia Associates in New Hampshire seeks a Permanent Quality, Patient Safety & Risk Management Coordinator to oversee patient safety, risk management, and medical staff quality programs.

The role requires a bachelor’s degree and RN licensure with at least 2 years in healthcare safety/risk management in acute care or multi-specialty settings; master’s degree is highly preferred. Strong RCA/FMEA and data skills are essential.

Qualifications

• Bachelor’s degree required; RN preferred if not licensed in NH.
• Minimum 2 years in healthcare patient safety/risk management in acute care or multi-specialty setting.
• Active NH RN license highly preferred or strong clinical knowledge/experience.
• CPHRM or CPHQ certification highly preferred.

Responsibilities

• Develop, evaluate, and update the annual Risk Management Plan and safety goals.
• Report claims to professional liability carriers; collaborate with legal counsel to manage claims and containment costs.
• Conduct organization-wide risk assessments and staff training on risk mitigation.
• Manage the event reporting system with user training and technical support.
• Collaborate with Patient Experience on grievances involving liability or clinical concerns.
• Partner with Clinical Quality Analysts on data abstraction and regulatory reporting.
• Support committees with reporting to Quality & Safety Operations and Corporate Compliance.

Skills

RCA / FMEA

HRO principles

Just Culture

Project management

Data interpretation

MS Office

Healthcare databases

Education

Bachelor’s Degree (BA / BSN)

Master’s Degree

Tools

Healthcare database management tools

Job description

Role & Operational Scope:

• Position Title: Permanent Quality, Patient Safety & Risk Management Coordinator
• Employment Type: Direct Hire / Permanent Placement
• Setting: Healthcare System / Acute Care & Multi-Specialty Network
• Primary Scope: Serves as the organizational subject matter expert overseeing Patient Safety, Risk Management, and Medical Staff Quality programs.

Core Responsibilities:

• Develop, evaluate, and update the annual Risk Management Plan and organizational safety goals.
• Report actual and potential claims to professional liability carriers; collaborate with legal counsel and carriers to manage claims, mitigate legal exposure, and reach cost-effective resolutions.
• Conduct organization-wide risk assessments and deliver staff training on risk mitigation.
• Manage the event reporting system, providing technical support and user training.
• Collaborate with the Patient Experience Coordinator on patient grievances involving potential liability or clinical management concerns.
• Partner with Clinical Quality Analysts on data abstraction and regulatory quality/safety reporting.
• Support the Organizational Performance department with reporting to the Quality & Safety Operations Committee, Corporate Compliance Committee, and Quality Council.

Schedule & Hours:

• Shift Type: Days (Monday – Friday).
• Shift Duration: 8 Hours / Day.
• Weekly Commitment: 40 Hours / Week (Full-Time).
• Weekend Requirements: None specified.
• On-Call Requirements: None specified.

Candidate Requirements & Qualifications:

• Education:
  • Bachelor’s Degree (BA / BSN) [REQUIRED].
  • Master’s Degree [HIGHLY PREFERRED].
• Clinical Experience: Minimum 2 years of dedicated healthcare patient safety and/or risk management experience in an acute care hospital or multi-specialty physician practice [REQUIRED].
• Licensure: Active New Hampshire RN License (or strong demonstrated clinical knowledge/experience) [HIGHLY PREFERRED].
• Certifications: Certified Professional in Healthcare Risk Management (CPHRM) or Certified Professional in Healthcare Quality (CPHQ) [HIGHLY PREFERRED].

Key Skills & Competencies:

• Proficiency with Root Cause Analysis (RCA), Failure Mode and Effects Analysis (FMEA), High Reliability Organization (HRO) principles, and Just Culture frameworks.
• Strong project management, organization, data display/interpretation, and multi-deadline tracking skills.
• Advanced proficiency in MS Office suite and healthcare database management tools.