Administrative & Purchasing Coordinator

Goodridge USA; Mooresville (NC); On-site; USD 42,000 - 58,000; Full time

Job summary

Goodridge USA in Mooresville, NC seeks an Administrative & Purchasing Coordinator to support purchasing, administration, and customer-facing activities. You’ll handle PO administration, supplier communications, and inventory inquiries while collaborating with Operations, Sales, Customer Service, Production, Shipping, and Accounting to keep operations running smoothly.

You will maintain records, perform data entry, and expedite orders as needed to meet production and delivery schedules.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational abilities with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office (Outlook, Word, Excel, Teams) and ERP/MRP systems.
• Customer-service oriented with professional telephone etiquette.

Responsibilities

• Provide administrative and purchasing support to ensure efficient facility operations.
• Assist in purchase order administration and supplier communications.
• Monitor open purchase orders and follow up on delays or backorders.
• Process requisitions for office supplies and production materials.
• Coordinate with Operations, Sales, Customer Service, and Accounting on day-to-day needs.
• Maintain organized records and ensure data integrity in company systems.
• Support data entry and ensure timely system updates.

Skills

Communication

Organizational skills

Multi-tasking

Customer service

Telephone etiquette

Attention to detail

Confidential information handling

Team collaboration

Problem solving

Education

Associate's degree in Business Administration or related field

High school diploma or equivalent

Tools

Microsoft Office

ERP/MRP systems

MS Outlook

Job description

The Administrative & Purchasing Coordinator is responsible for providing administrative, customer-facing, and purchasing support to ensure the efficient operation of the Mooresville facility. This role serves as the first point of contact for visitors, customers, and suppliers while coordinating day-to-day office administration and supporting purchasing activities, including purchase order administration, supplier communications, inventory inquiries, and order follow-up. The position collaborates closely with Operations, Sales, Customer Service, Production, Shipping, and Accounting to maintain effective communication, support operational objectives, and deliver a high level of internal and external customer service.

Role Context

Administrative & Customer Support

• Serve as the primary point of contact for visitors, incoming phone calls, and general inquiries.
• Welcome and assist guests, customers, suppliers, and employees in a professional and courteous manner.
• Direct inquiries to appropriate departments and personnel as needed.
• Provide basic order status, product availability, and general company information or coordinate responses through Customer Service.
• Maintain organized filing systems and company records in accordance with record retention guidelines.
• Perform data entry and ensure the accuracy of information entered into company systems and databases.
• Support day-to-day office operations and administrative activities as assigned.
• Assist in the creation, placement, and maintenance of purchase orders based on MRP requirements and inventory demands.
• Process requisitions for office supplies, production materials, and other business-related purchases.
• Communicate with suppliers regarding order status, delivery schedules, pricing, and product availability.
• Monitor open purchase orders and proactively follow up on late shipments, backorders, and delivery concerns.
• Expedite orders when necessary to support production and customer delivery requirements.
• Maintain accurate purchasing records and ensure timely system updates.
• Work with suppliers to ensure priorities, quality expectations, and delivery commitments are clearly communicated and achieved.

Cross-Functional Support

• Collaborate with Operations, Sales, Customer Service, Production, Shipping, and Accounting to support business objectives.
• Research inventory and stock availability to assist internal teams and customers.
• Communicate delivery delays, supply issues, and purchasing concerns to appropriate stakeholders.
• Identify opportunities to improve administrative and purchasing processes, efficiency, and customer service.
• Perform other duties and special projects as assigned.

Experience, Knowledge and Qualifications

• Associate's degree in Business Administration, Supply Chain, Office Administration, or a related field preferred.
• High school diploma or equivalent required.
• Minimum of 2-4 years of experience in an administrative, purchasing, customer service, or operations support role.
• Experience working in a manufacturing or industrial environment preferred.
• Strong verbal, written, and interpersonal communication skills.
• Excellent organizational skills with strong attention to detail and accuracy.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong customer service orientation and professional telephone etiquette.
• Proficient in Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• Experience with ERP/MRP systems preferred.
• Ability to analyze information, solve routine problems, and follow established procedures.
• Working knowledge of purchasing terminology, inventory management concepts, and supplier coordination practices.
• Demonstrated ability to build collaborative relationships with coworkers, customers, and suppliers.
• Ability to maintain confidential information and exercise sound judgment.