Administrative Operations Specialist

McCarthy & Holthus LLP; San Diego (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

PTO

Remote work when available

Wellness program

401(k) company match

Parental leave

Job summary

McCarthy & Holthus, LLP. is seeking an Operational Support Clerk to provide front desk and phone coverage for an inbound call center, manage email and fax boxes, and prepare mailing documents. The role may include data base searches and redaction tasks as needed.

The position is 100% office-based, Monday through Friday, 8:00 AM to 5:00 PM, with benefits beginning after 30 days and a robust wellness program, PTO, and potential remote work options when available.

Qualifications

• Experience in a fast-paced office environment is preferred.
• Inbound call center experience is desirable.
• Proficient with Microsoft Word, Excel, Outlook.

Responsibilities

• Answer and direct calls to appropriate staff.
• Distribute voicemail, email and faxes.
• Print and assemble documents for mailing.
• Perform data searches using Westlaw as needed.
• Redact confidential information on digitized documents using Adobe as needed.
• Update spreadsheets with information from physical documents.
• May perform other duties to support department goals.
• May occasionally work extended hours based on operational needs.

Skills

Strong written and verbal communicate

Multitasking

Detail oriented

Strong organizational skills

Ability to learn and retain new info

Strong work ethic

Dependable

Team player / works independently

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

At McCarthy & Holthus, LLP. and our affiliate companies, we have years of expertise in representing financial institutions across a wide range of banking law matters, and we’re looking for passionate, driven candidates to join our dynamic team! With offices in Arizona, Arkansas, California, Colorado, Nebraska, Nevada, New Mexico, Oregon, Texas, and Washington, we offer opportunities across multiple locations.

Our workplace is more than just a job – it’s a supportive, collaborative environment where your contributions truly matter. You’ll be part of a team that values hard work, creativity, and dedication, while enjoying a strong sense of community. We offer performance-based bonuses, competitive compensation, and a range of incentives that reward your success. Plus, with generous benefits, enhanced employer contributions, and paid time off, we prioritize your well-being and work-life balance.

Summary: The Operational Support Clerk provides support and coverage for vital tasks. This position is responsible for providing front desk and phone coverage for an inbound call center, management of email/fax boxes and preparation of documents for mailing. This position may also provide additional coverage fordata base searches and redaction of documents, as needed.

Key Responsibilities:

• Answer and direct calls to appropriate staff
• Distribute voicemail, email and faxes
• Print and assemble documents for mailing
• Perform searches for critical data using Westlaw, as needed
• Redact confidential information on digitized documents using Adobe, as needed
• Update spreadsheets with information from physical documents, as needed
• May perform other duties as assigned to support department goals.
• May occasionally work extended hours based on operational needs.

Experience and Skills:

• Strong written and verbal communication skills
• Ability to perform multiple daily tasks efficiently
• Detail oriented
• Strong organizational skills
• Ability to learn and retain new information
• Strong work ethic
• Dependable
• Able to work well with a team as well as independently

Qualifications:

• Previous experience in a fast-paced office environment
• Previous inbound call center experience desired
• High school diploma or equivalent
• Experience with Microsoft Office Suite (Word, Excel, Outlook)
• Able to type by touch

Work Schedule:

This is a 100% office position requiring your physical presence Monday through Friday, with business hours from 8:00 AM to 5:00 PM.

Salary Range:

The salary for this position typically ranges from $18.50-$20.00/hour, depending on qualifications, experience, and other factors. Please note that the final offer may differ based on the candidate's specific qualifications, skills, and experience, as well as internal equity and business needs.

McCarthy & Holthus, LLP.and affiliated companies promote work/life balance with a robust wellness program, PTO, remote work, and flexible schedules (when available). Full-time employees become eligible for benefits following a 30-day waiting period, with benefit offerings that include medical, dental, vision, life, AD&D, EAP, STD, and LTD. Additionally the firm provides parental leave for both primary and non-primary caregivers as well. Also available are voluntary income protection benefits such as supplemental life, accident, critical illness, and short and long-term care insurances, as well as a 401(k)-retirement plan with a company match. Part-time employees may have access to some of these benefits, which may be on a pro-rated basis.

Security Requirement:

While performing the duties of this job, the employee is required to ensure the security and confidentiality of all sensitive information, including but not limited to threats or hazards to the security or integrity of sensitive information that could result in any harm or inconvenience to any customer, employee or company.

A corporate office environment with a professional setting, characterized by a quiet to moderate noise level. Employees may work in individual or shared workspaces, with standard office equipment such as computers, printers, and telephones. Occasional meetings, collaborative discussions, and business activities may contribute to variations in noise levels.

Notices:

The above information on this job description is designed to indicate the general nature and level of work performed by incumbents. Other duties and responsibilities not specifically described may be assigned from time to time, consistent with the knowledge, skills, and abilities of the incumbent.

McCarthy & Holthus, LLP.is an Equal Opportunity Employer. We are committed to providing a work environment free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

Qualified applicants with a criminal history will be considered pursuant to the San Diego County Fair Chance Ordinance, the California Fair Chance Act, and other applicable state or local laws. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made. After making a conditional offer and running a background check, if there are concerns about a conviction directly related to the job, you will be given the chance to explain the circumstances, provide mitigating evidence, or challenge the accuracy of the background report. For more information about the Fair Chance Ordinance, visit the San Diego County Office of Labor Standards and Enforcement webpage.

As part of our commitment to maintaining a lawful and compliant workforce, we participate in the E-Verify program. All candidates who accept a job offer will be required to complete the E-Verify process to verify their employment eligibility in the United States.

Applications will be accepted until 10/31/2026.