Administrative Operations Specialist

Alon Tourism Solutions; New York (NY); Remote; USD 40,000 - 50,000; Full time

Job summary

A leading tourism consultancy based in New York is looking for an Administrative Operations Specialist to support its dynamic team. The role involves administrative support, project management, and operational responsibilities to enhance productivity and streamline processes. With opportunities for growth and a commitment to collaboration, this position is ideal for detail-oriented individuals ready to contribute to the success of tourism initiatives.

Benefits

Health Benefits Supplement

Simple IRA

Bonus Potential

Opportunity for Growth

Qualifications

• Ideal candidate should have experience in business administration and project management.
• Hospitality and tourism experience is a plus but not required.
• Proactive and self-motivated; takes initiative.

Responsibilities

• Provide administrative support to the team to ensure smooth daily operations.
• Manage and update client relationship management (CRM).
• Assist in maintaining operation procedures and updating SOPs.

Skills

Communication

Organization

Time Management

Problem Solving

Project Management

Technical Proficiency

Education

Minimum two years’ experience in an administrative role

Tools

Microsoft 365

CRM systems

Project Management Tools

Job description

• Remote Position (with occasional travel for meetings, conferences, and sales events)
• Health Benefits Supplement
• Simple IRA
• Bonus Potential
• Opportunity for Growth

Starting Salary: $40-50K based on experience

Hours: Monday to Friday, 9:00AM - 5:30PM EST

Job Description:

Alon Tourism Solutions is seeking a detail-oriented and critical thinking Administrative Operations Specialist to join our team in this important support role. This full-time role offers an exciting opportunity to support a dynamic, high-impact tourism business and collaborate with a passionate team dedicated to delivering outstanding results for clients across the tourism industry. This role blends high-level administrative support, cross-departmental coordination, project management, and operational responsibilities.

As the Administrative Operations Specialist, you will be working closely with our full internal team, managing and handling daily tasks to ensure the business and team operates smoothly, efficiently as well as assisting with streamlining the organization and productivity of the company. Specialist will also oversee process formations, supporting department projects and miscellaneous duties as needed. The ideal candidate should have experience and knowledge about business administration and project management to effectively fulfil this role.

Who We Are:

Alon Tourism Solutions is the leading travel trade tourism marketing consultancy based in New York. With over 25 years of experience, we provide on-demand sales and marketing initiatives, strategic consulting, tourism training, and targeted networking programs that boost visibility, sales, and profitability for tourism destinations, suppliers, and global sales teams. We pride ourselves on our innovative approach and commitment to creating tailored solutions for our clients.

Our Culture:

• Fast paced and collaborative
• Creative problem-solving
• Passionate and driven team environment

Our Brand Pillars:

• Proven Experts: Effective processes for achieving successful outcomes
• Industry Connectors: Uniting and facilitating relationships to create long-term smart partnerships.
• Problem Solvers: Experience, attention to detail and tireless work ethic drive our client’s success
• Passionate Creators: When we put our mind to it, it can be done, let’s figure out how.

Experience & Education:

• Experience: Minimum two years’ experience in an administrative role with fast-paced and multitasking environment or similar description with transferable skills
• Preferred Experience: Hospitality and tourism experience is a plus but not required.
• Skills: Proficiency in Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams), CRMs and other project management tools.

Key Skills and Traits:

• Excellent written and verbal communication skills to assist in connecting activities across departments, fostering collaboration, and ensuring smooth, coordinated operations.
• Exceptional attention to detail, with strong organizational and time management skills.
• Strong critical thinking and decision-making abilities; able to assess situations quickly, prioritize competing demands effectively, and solve problems with sound judgment.
• Proactive and self-motivated; takes initiative to drive projects forward, improve business processes, and ask thoughtful questions to gain clarity, challenge assumptions, and ensure alignment with team goals.
• Results-oriented and committed to delivering high-quality administrative and operational support.
• Flexible and adaptable; able to thrive in a fast-paced environment and manage multiple high-priority projects simultaneously.
• Tech-savvy and quick to master and maintain CRM and other business tools.
• PowerPoint presentation and basic design skills to incorporate in asset creation
• Maintains strict confidentiality with both Alon’s and clients’ intellectual property and sensitive information.

Responsibilities & Activities:

1.General Administrative and Operations Tasks:

• Provide administrative support to the team to ensure smooth daily operations through coordinating deliverables, deadlines and keeping initiatives on schedule.
• Data Coordination – Update and organize client relationship management (CRM), provide needed research
• Process & Systems Management - Assist in maintaining operation procedures and updating SOPs, ensure that resources, including time, software, and documentation, are used effectively and up to date.
• Project Organization – Meeting minutes, reporting deliverables, coordinating and tracking tasks and deadlines for team, managing projects utilizing CRM
• Reporting – Provide regular status updates to leadership on your project updates
• Provide executive assistance to leadership

2.Support education, program, client, sales & marketing departments and connecting them together:

• Creating and updating Alon branded and client material
• Database and file organization
• Managing incoming registration processes
• Support sales cycle with Alon programs, education and clients – phone calls and email outreach

3.Other Duties:

• Perform ad-hoc tasks as needed and wit hin the scope of your role that supports business operation.
• Create a productive, inclusive, and efficient work environment where we work together to achieve common goals. Effective collaboration improves communication, enhances problem-solving, and fosters innovation.

Alon Tourism Solutions is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Alon is committed to providing reasonable accommodation for candidates with disabilities in our recruiting process. If you need any assistance or accommodation due to a disability, please let us know.

If you are ready to join a dynamic team and contribute to the success of our tourism clients, we encourage you to apply today. Please submit your cover letter and resume detailing your relevant experience and how this role fits your career goals.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Travel Arrangements

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