Administrative Operations Representative

Mid-Continent Group; Tulsa (OK); On-site; USD 36,000 - 48,000; Full time

Job summary

Mid-Continent Group in Tulsa, OK is seeking an Administrative Operations Representative for our Electronic Document Services (EDS) team. This full-time, in-office role provides essential support for document management, mail services, records processing, and customer service.

You will scan and index records, prepare documents, manage mail flow, and assist visitors and vendors while maintaining confidentiality and accuracy in daily operations.

Qualifications

• High school diploma or equivalent required.
• Experience in administrative support, records management, mail services, or document imaging preferred.
• Insurance industry experience preferred.
• Strong organizational and communication skills with attention to detail.

Responsibilities

• Scan, index, retrieve, update, and maintain electronic and physical records, ensuring quality and proper filing.
• Prepare documents for scanning, storage, assembly, or distribution.
• Process, sort, distribute, and track incoming and outgoing mail and packages while maintaining postage records.
• Perform general administrative duties including filing, data entry, and inventory.
• Greet visitors, assist employees, vendors, agents, and customers, route calls, and respond to inquiries.
• Assemble and distribute policy documents, reports, forms, and marketing materials with quality reviews.

Skills

Organizational skills

Communication

Attention to detail

Education

High school diploma or equivalent

Job description

Mid-Continent Group, a subsidiary of Great American, based in Tulsa, Oklahoma, specializes in commercial casualty coverages with an emphasis on general liability for the construction, energy, and difficult-to-place business in other industries. Mid-Continent Group provides a broad selection of General Liability, Commercial Auto, Inland Marine, and Umbrella products.

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group, a Fortune 500 company, combines “small company” culture with “big company” expertise. Here, your ideas will be heard, and you’ll have the support to succeed. With over 35 specialty and property and casualty operations, there are always opportunities to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Mid-Continent Group is seeking an Administrative Operations Representative to join our Electronic Document Services (EDS) team. This is a full-time in-office position.

Position Summary:

This position provides administrative and operational support for document management, mail services, records processing, and customer service. The role ensures company records and correspondence are accurately processed, maintained, and distributed while supporting efficient daily operations.

Essential Job Functions and Responsibilities:

• Scan, index, retrieve, update, and maintain electronic and physical records, ensuring quality, accuracy, and proper filing.
• Prepare documents for scanning, storage, assembly, or distribution.
• Process, sort, distribute, and track incoming and outgoing mail and packages while maintaining postage records and following established procedures.
• Perform general administrative duties, including filing, copying, data entry, record maintenance, report preparation, correspondence, inventory, and supply management.
• Greet visitors, assist employees, vendors, agents, and customers, route phone calls, and respond to routine inquiries.
• Assemble and distribute policy documents, reports, forms, and marketing materials, completing quality reviews for accuracy and completeness.
• Operate office, mailroom, printing, bindery, and document-processing equipment as needed.
• Maintain confidentiality, follow company policies and regulatory requirements, prioritize assignments, meet service standards, and perform other duties as assigned.

Job Requirements:

• High school diploma or equivalent required.
• Experience in administrative support, records management, mail services, document imaging, or a related office environment preferred.
• Insurance industry experience preferred.
• Strong organizational, communication, and attention-to-detail skills.

Physical Requirements:

• This position is performed onsite and requires regular, reliable attendance.
• Ability to walk, stand, bend, reach, and lift up to 50 pounds.
• Ability to operate office, mailroom, and document-processing equipment.