Administrative Operations Representative

Great American Insurance Group; Tulsa (OK); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Stock purchase plan

Paid time off

Job summary

MCC Mid-Continent Casualty Company, based in Tulsa, OK, is seeking an administrative support professional to handle document management, mail services, records processing, and customer service. The role emphasizes accurate filing, timely distribution of documents, and helping daily operations run smoothly in a busy office environment.

The position requires a high school diploma, strong organizational abilities, and attention to detail.

Qualifications

• High school diploma or equivalent required.
• Experience in administrative support, records management, mail services, or related office environment preferred.
• Insurance industry experience preferred.
• Strong organizational and communication skills with attention to detail.

Responsibilities

• Scan, index, retrieve, update, and maintain electronic and physical records.
• Prepare documents for scanning, storage, assembly, or distribution.
• Process, sort, distribute, and track mail and packages; maintain postage records.
• Perform general administrative duties including filing, data entry, and inventory.
• Greet visitors and respond to routine inquiries; route calls as needed.
• Assemble and distribute policy documents and marketing materials; perform quality reviews.

Skills

Organizational skills

Communication skills

Attention to detail

Education

High school diploma or equivalent

Tools

Document imaging systems

Office equipment operation

Job description

Mid-Continent Group, a subsidiary of Great American, based in Tulsa, Oklahoma, specializes in commercial casualty coverages with an emphasis on general liability for the construction, energy, and difficult-to-place business in other industries. Mid-Continent Group provides a broad selection of General Liability, Commercial Auto, Inland Marine and Umbrella products. Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group, a Fortune 500 company, combines “small company” culture with “big company” expertise. Here, your ideas will be heard, and you’ll have the support to succeed. With over 35 specialty and property and casualty operations, there are always opportunities to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Mid-Continent Group, a subsidiary of Great American, based in Tulsa, Oklahoma, specializes in commercial casualty coverages with an emphasis on general liability for the construction, energy, and difficult-to-place business in other industries. Mid-Continent Group provides a broad selection of General Liability, Commercial Auto, Inland Marine, and Umbrella products. Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group, a Fortune 500 company, combines “small company” culture with “big company” expertise. Here, your ideas will be heard, and you’ll have the support to succeed. With over 35 specialty and property and casualty operations, there are always opportunities to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Position Summary

This position provides administrative and operational support for document management, mail services, records processing, and customer service. The role ensures company records and correspondence are accurately processed, maintained, and distributed while supporting efficient daily operations.

Essential Job Functions and Responsibilities

• Scan, index, retrieve, update, and maintain electronic and physical records, ensuring quality, accuracy, and proper filing.
• Prepare documents for scanning, storage, assembly, or distribution.
• Process, sort, distribute, and track incoming and outgoing mail and packages while maintaining postage records and following established procedures.
• Perform general administrative duties, including filing, copying, data entry, record maintenance, report preparation, correspondence, inventory, and supply management.
• Greet visitors, assist employees, vendors, agents, and customers, route phone calls, and respond to routine inquiries.
• Assemble and distribute policy documents, reports, forms, and marketing materials, completing quality reviews for accuracy and completeness.
• Operate office, mailroom, printing, bindery, and document-processing equipment as needed.
• Maintain confidentiality, follow company policies and regulatory requirements, prioritize assignments, meet service standards, and perform other duties as assigned.

Job Requirements

• High school diploma or equivalent required.
• Experience in administrative support, records management, mail services, document imaging, or a related office environment preferred.
• Insurance industry experience preferred.
• Strong organizational, communication, and attention-to-detail skills.

Physical Requirements

This position is performed onsite and requires regular, reliable attendance. Ability to walk, stand, bend, reach, and lift up to 50 pounds. Ability to operate office, mailroom, and document-processing equipment.

Company

MCC Mid-Continent Casualty Company Benefits: We offer competitive benefits packages for full-time and part-time employees*.

Benefits

• Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement.
• Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.
• Compensation varies by role, level, and location and is influenced by skills, experience, and business needs.
• Your recruiter will provide details about benefits and specific compensation ranges during the hiring process.
• Learn more at http://www.gaig.com/careers.
• *Excludes seasonal employees and interns.

Mid-Continent Group underwrites specialty commercial insurance products and specializes in general liability, commercial auto, umbrella, and inland marine coverages. With a long history of financial strength and stability, Mid-Continent Group is rated “A+” (Superior) by A.M. Best.