Administrative Operations Manager (6079)

Regional One Health; Memphis (TN); On-site; USD 95,000 - 130,000; Full time

Job summary

Regional One Health is seeking an Administrative Operations Manager for East Imaging in Memphis, TN. The role oversees all administrative aspects of running the Imaging Center, coordinating with Radiology, and ensuring efficient, customer-focused clinic operations under contract with Regional One Health Imaging, LLC.

The position requires a Bachelor's degree and extensive healthcare management experience, including budgeting, staff leadership, and EMR/RIS familiarity, with a day shift and

Qualifications

• Bachelor's degree required.
• 7+ years healthcare experience, preferably outpatient diagnostic radiology.
• At least 1 year experience using EMR and preferably RIS.
• At least 5 years experience of proven management experience.

Responsibilities

• Develops operational expertise in each role/function and assists each area in maintaining productivity and quality of service.
• Work with Radiologists to assure appropriate coverage of professional services and facilitate communication between staff, patients, physicians and clients.
• Meet quality and operational goals for the center (efficiency, productivity, cost).
• Maintain productive relationships with center customers through extraordinary service.
• Provide ongoing communication to management and staff regarding center performance, events, issues.
• Evaluate current processes and recommend changes to fulfill objectives.
• Provide business development plans and attend sales calls as needed by Marketing and Executive Manager.
• Interface with Medical Director and Radiology Director to ensure teamwork and efficient operations.

Education

Bachelor's Degree

Tools

EMR

RIS

Job description

Job Details

Job Location: EAST - OP IMAGING CENTER ADMIN - Memphis, TN 38103

Position Type: Full Time

Travel Percentage: None

Job Shift: Day

Job Category: Healthcare Administration and Operations

JOB SUMMARY

As the Administrative Operations Manager for East Imaging, you will be responsible for all of the administrative aspects of running the Imaging Center. Operational responsibilities include planning, staff management, budget management, working closely with all partners to ensure a smooth, efficient and customer responsive clinic environment in conjunction with the Radiology Department Director and the East Imaging Department lead tech through the management contract with (and as a Lease Employee of) Regional One Health Imaging, LLC, and its Executive Manager (and minority investor, Jeff Landman, MD).

Physical Demands

• Physical Demand N/A Rarely Occasionally Frequently Constantly Weight
• Standing X
• Walking X
• Sitting X
• Lifting X
• Carrying X
• Pushing X
• Pulling X
• Climbing X
• Balancing X
• Stooping X
• Kneeling X
• Crouching X
• Crawling X
• Reaching X
• Handling X
• Grasping X
• Feeling X
• Talking X
• Hearing X
• Repetitive Motions X
• Eye/Hand/Foot Coordination X

Key Job Responsibilities

Essential Function

• Develops operational expertise in each role/function and assists each area in maintaining productivity and quality of service.
• Work with Radiologists to assure appropriate coverage of professional services. Facilitates effective communication processes between staff, patients, physicians and other clients.
• Responsible for meeting the quality and operational goals (i.e., efficiency, productivity and cost) for the center.
• Maintains productive relationship with center’s customer base through delivery of extraordinary customer service.
• Provides ongoing and timely communication to management and staff regarding center performance, staff performance, event, issues, etc.
• Evaluates current processes and recommends changes within the center to ensure the effective fulfillment of objectives.
• Provide recommendations regarding the plan for business development for the Center. Attends sales calls and lunch meetings as determined necessary by Marketing and the Executive Manager.
• Interfaces with Medical Director, Radiology Director, and /or all technical and administrative staff to ensure effective teamwork and efficient center operations. Monitor and take corrective actions to optimize performance and cash flow.
• Provide training and education in workflow to get appropriate, timely information to Hospital for revenue cycle purposes.
• Implement and monitor performance benchmarks.

Qualifications

• Education Level: Bachelor's Degree Required

Work Experience

• Minimum 7 years experience of healthcare experience, preferably in an outpatient diagnostic radiology imaging.
• At least 1 year experience Experience using EMR and preferably RIS.
• At least 5 years experience of proven management experience.