ADMINISTRATIVE OFFICER I SUPERVISOR

State of Maryland; Maryland; On-site; USD 45,000 - 60,000; Full time

Job summary

The State of Maryland's Office of the Public Defender seeks a detail-oriented Administrative Officer I Supervisor for its Cumberland office. This full-time position involves managing staff, overseeing operations, and ensuring effective client service. Candidates should have strong organizational skills and proficiency in Microsoft Office, with a commitment to serving a diverse client base.

Benefits

State of Maryland benefits

Qualifications

• Graduation from an accredited high school or possession of a high school equivalency certificate.
• One year of administrative staff or professional work experience.
• Supervisory experience preferred.

Responsibilities

• Manage and supervise support staff operations in the Allegany County office.
• Oversee office workload and ensure effective operation to service clients.
• Collaborate on strategy and represent the office in dealings with administration.

Skills

Customer service

Time management

Problem-solving

Attention to detail

Organizational skills

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Google applications

Job description

Introduction

As a State agency, Maryland Office of the Public Defender (MOPD) is an affirmative action and equal opportunity employer. MOPD is committed to the full inclusion of all qualified individuals without regard to race, color, religion, sex, physical or mental disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. All applicants must be able to communicate with clients and visitors and possess the ability to complete tasks in a fast-paced work environment. Applicants must be able to work in various positions, and travel to various courtrooms and office environments throughout the State. MOPD is further committed to providing equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities by modifying or adjusting the job application process or the job or work environment to make reasonable accommodations to the known applicant or employee to enable the applicant or employee to be considered for the position they desire; to perform the essential functions of the position in question; or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation imposes an undue hardship. Applicants must be able to operate a computer and other office equipment. Applicants must have access to a motor vehicle or be able to navigate public transportation. If a reasonable accommodation is needed, please contact Tawanda Jackson, Human Resources Supervisor, 410-767-8503, [e-mail].

The Office of the Public Defender is seeking well-organized, customer service and detail-oriented applicants with good time management and problem-solving skills proficient in Microsoft Office to fill a full-time Administrative Officer I Supervisor (Office Manager) position in its office in Cumberland, Maryland.

The Administrative Officer I Supervisor is responsible for the management, supervision, and coordination of support staff operations for our Allegany County office. Travel between our Cumberland and Oakland offices will be required.

GRADE

Grade 13

LOCATION OF POSITION

30 N Mechanic St, Cumberland, MD 21502

Main Purpose of Job

Administrative Officer I Supervisor is administrative work requiring regular use of independent judgment and analysis in applying and interpreting complex administrative plans or policies. Employees in this classification are assigned administrative responsibilities involving the analysis of operational programs or procedures with recommendations for improvements. Employees supervise professional and support staff.

POSITION DUTIES

The Administrative Officer I Supervisor oversees the office workload, attorney and support staff interactions, and ensures effective operation within the office to service clients. The Allegany County office has over 19 staff, requiring effective and efficient workflow, planning, scheduling, and management of all tasks. The role includes serving on the office Leadership Team, collaborating on strategy, long-term planning, and new initiatives. The supervisor also represents the office in dealings with OPD administration, manages relationships with contract attorneys and outside organizations, and acts as a primary problem solver for daily issues that staff cannot handle, such as client questions, logistics, and staff issues.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of administrative staff or professional work.

Notes: Candidates may substitute 30 college credit hours from an accredited college or university for the required experience. Military service experience involving staff work and independent judgment can be substituted on a year-for-year basis.

DESIRED OR PREFERRED QUALIFICATIONS

• Experience planning and directing activities or managing daily operations of an organizational unit or program.
• Experience working with a disadvantaged client base.
• Proficiency in Microsoft Office Suite and Google applications.
• Ability to track and analyze data.
• Supervisory experience.
• Experience working in a law office or court system, working with detained or incarcerated persons, attorneys, and law enforcement or courtroom personnel.
• Excellent oral and written communication skills, and strong attention to detail.
• Strong organizational, multi-tasking, and problem-solving skills.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees may be required to operate a motor vehicle and must possess a valid motor vehicle operator’s license in Maryland.

SELECTION PROCESS

Applicants meeting minimum qualifications will be admitted to the examination. Successful candidates will be ranked as BEST QUALIFIED, BETTER QUALIFIED, or QUALIFIED and placed on the eligible list for at least one year.

EXAMINATION PROCESS

The exam will assess education, training, and experience related to the position. You may need to complete a qualifications supplement or the rating may be based on your application. Provide complete and accurate information on your application.

BARGAINING UNIT STATUS

Skilled Service Bargaining Unit: S. Overtime eligible.

BENEFITS

State of Maryland benefits.

FURTHER INSTRUCTIONS

Online applications are preferred. Fax paper applications to [phone]. For inquiries, contact the Human Resources Division at the address or phone number provided. Include your name, ID number, and job announcement number on all documentation. A downloadable application form is available. Maryland is an equal opportunity employer, encouraging people with disabilities and bilingual candidates to apply. Veterans are appreciated for their service.