Administrative/Marketing Assistant

WSI Talent; Kalamazoo (MI); On-site; USD 26,000 - 34,000; Full time

Job summary

WSI Talent is seeking an Administrative Assistant in Kalamazoo, MI to blend traditional clerical duties with digital community management and frontline client service in the solar industry. The role requires a proactive multitasker with a social media mindset to support daily office tasks and grow our online presence.

You will split time between office support and creating engaging content for social platforms, with responsibilities spanning phones, calendars, documentation, and audience

Qualifications

• 1–3 years in an office administrative role, customer service, or social media support.
• Proficient with Microsoft Office Suite.
• Experience with social media management dashboards and email marketing systems.
• Comfortable using Canva, CapCut and Adobe Premiere Pro; basic photo tools.
• Strong writing skills for clear emails and social captions.
• Excellent time-management, multi-tasking, and attention to detail.
• Bachelor’s or Associate degree in Communications/Business/Marketing preferred.

Responsibilities

• Answer phones, greet visitors, manage calendars, order supplies, and sort mail.
• Coordinate scheduling for installations and service calls; handle paperwork.
• Address routine client questions and service inquiries.
• Perform outbound follow-ups to ensure client satisfaction.
• Maintain digital records, update databases, and generate basic reports.
• Prepare permits, warranty applications, leases, and installation documents.
• Plan, write, and schedule social media posts; manage monthly content calendar.

Skills

Time management

Multitasking

Communication

Content writing

Customer service

Organization

Problem solving

Education

High school diploma

Associate/Bachelor in Communications/Business/Marketing

Tools

MS Office

Hootsuite

Buffer

Canva

CapCut

Adobe Premiere Pro

Email marketing systems

Job description

Job Description

Location: Kalamazoo, MI
Pay Rate: $22.00
Office: Kalamazoo, MI
Job ID: 1700269

An administrative assistant needed a for unique role combining traditional clerical support with digital community
management and front-line client service in the solar industry The ideal candidate is a proactive multitasker who
can maintain a structured office environment, has a social media background, experience in managing office
operations, schedules, and digital content.
Job Summary
We are seeking a highly organized, versatile, and energetic Administrative Assistant to join our growing team, with
a strong social media sense to help run our daily office tasks and grow our online presence. You will split your
time between traditional office support and creating fun, engaging content for our social platforms.

Key Responsibilities

• Office Support: Answer phones, greet visitors, manage calendars, order supplies and sort mail.
• Customer Service: Work with customers on scheduling installations, service calls and paperwork.
• Address routine client questions and handle basic service inquiries.
• Follow-Up Care: Conduct outbound follow-ups via phone or email to ensure client satisfaction and secure feedback.
• File & Data Management: Keep digital records clean, update databases, and handle basic reports and data entry.
• Document Prep: Prepare building and electrical permits, product warranty applications, lease and installation agreements, among others.
• Social Media & Community Management
  • Social Media Content: Plan, write, and schedule posts for platforms like Instagram, LinkedIn, Facebook, YouTube, Nextdoor and TikTok.
  • Content Scheduling: Maintain the monthly social media content calendar across platforms like Instagram, Facebook, YouTube, X, Nextdoor and LinkedIn.
  • Audience Engagement: Monitor accounts daily, respond to direct messages (DMs) promptly, and interact with comments to build online community.
  • Performance Tracking: Pull standard analytics reports to track engagement trends and follower growth.
  • Team Coordination: Help prepare meetings, take notes, and support special marketing or office projects.

Qualifications & Skills

• Experience: 1–3 years of proven experience in an office administrative role, customer service environment, or social media support role.
• Office Software: High proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Social & Marketing Platforms: Experience with social media management dashboards (e.g., Hootsuite, Buffer) and email marketing systems.
• Digital Skills: Comfortable using Canva, CapCut and Adobe Premiere Pro, basic photo tools, and major social media networks.
• Communication: Great writing skills for clear emails and catchy social media captions.
• Organization: Strong time-management capabilities, ability to multi-task, stay on schedule, and pay close attention to detail. Strong to independently prioritize competing tasks throughout the workday.
• Problem-Solving: A patient, solutions-oriented approach when dealing with challenging customer situations or rapid-response digital messages.
• Education: High school diploma or equivalent required; Associate’s or Bachelor’s degree in Communications, Business, or Marketing is preferred.