Administrative Manager Ii (Trusted Agent)

Sdatasystems.Com; Keller (TX); On-site; USD 63,000 - 77,000; Full time

Job summary

Strategic Data Systems is seeking an IT Administrative Manager II to lead administrative, personnel, and operational support for a DoD IT program. The role includes serving as a Trusted Agent for CAC issuance, verifying identity, and ensuring DMDC policy compliance on an on-site basis at NSWC Corona Division.

The candidate should have a Secret clearance (TS preferred), 3+ years in IT, and proficiency with MS Office, SharePoint, and RMF/privacy controls. Full-time with benefits.

Qualifications

• U.S. citizenship and an active Secret clearance (TS preferred).
• Bachelor’s degree in IT, Business Administration, or related field.
• CompTIA Security+ certification.
• 3+ years professional experience, including at least 1 year in IT.
• Experience as a Trusted Agent (TA) or familiarity with CAC issuance under DoD/DMDC.
• Strong knowledge of DoD security practices, personnel systems, and onboarding.
• Proficient with Microsoft Office Suite, SharePoint, and enterprise workflow platforms.
• Excellent organizational, leadership, and communication skills.
• Ability to manage sensitive personnel data and confidentiality.

Responsibilities

• Manage the administrative operations of a large DoD IT program.
• Oversee onboarding, access control, and personnel records.
• Serve as Trusted Agent responsible for identity verification and CAC issuance.
• Coordinate with DoD stakeholders to meet contractual deliverables.
• Supervise IT administrative and technical staff.
• Maintain training compliance logs and performance metrics.
• Lead security and access management, background checks, clearance docs.
• Develop SOPs and workflow documentation.
• Support audits and program reviews.
• Facilitate communication between contract teams and government representatives.

Skills

Active Secret clearance

Trusted Agent (TA)

CAC issuance

DoD security practices

MS Office Suite

SharePoint

Leadership

Onboarding protocols

Communication skills

Background checks processing

Government IT operations

Education

Bachelor's degree in IT/Business Administration

CompTIA Security+ certification

PMP certification

ITIL certification

HR/cybersecurity certifications

Tools

ServiceNow

DEERS/RAPIDS

eQIP systems

Job description

Title: Administrative Manager II/Trusted Agent

Location: NSWC Corona Division - on-site position

Pay: $70k - pay is dependent on experience

Full-time with benefits

SDS is seeking a mission-focused and experienced IT Administrative Manager II to lead administrative, personnel, and operational support for a DoD IT program. This role includes serving as a Trusted Agent (TA) for the Defense Manpower Data Center (DMDC), supporting the issuance and management of CAC credentials, identity verification, and personnel accountability in accordance with DoD directives. The successful candidate will combine strong leadership skills with experience in government IT operations, personnel oversight, and compliance.

Responsibilities

• Manage the administrative operations of a large-scale IT program in a DoD environment.
• Oversee personnel onboarding, access control, task tracking, and operational support activities.
• Serve as a Trusted Agent (TA) responsible for verifying identity, sponsoring personnel for CAC issuance, and maintaining compliance with DMDC policies.
• Coordinate with DoD stakeholders to ensure contractual deliverables are met.
• Supervise and evaluate IT administrative and technical staff.
• Maintain personnel records, performance metrics, and training compliance logs.
• Lead security and access management functions, ensuring timely processing of background checks and clearance documentation.
• Develop and maintain SOPs, task trackers, and workflow documentation.
• Support audits, program reviews, and compliance inspections.
• Facilitate communication between contract teams and government representatives.

Required Qualifications

• U.S. Citizenship and Active Secret clearance (TS preferred).
• Bachelor’s degree in IT, Business Administration, or related field (Preferred).
• CompTIA Security+ certification
• 3+ years of professional experience, with at least 1 year in IT
• Previous experience as a Trusted Agent (TA) or familiarity with the TA role and CAC issuance process under DoD/DMDC guidelines.
• Strong understanding of DoD security practices, personnel systems, and onboarding protocols.
• Proficient with Microsoft Office Suite, SharePoint, and enterprise workflow platforms.
• Excellent organizational, leadership, and communication skills.
• Ability to manage sensitive personnel data and maintain confidentiality.

Preferred Qualifications

• PMP, ITIL, or HR/cybersecurity certifications.
• Experience using ServiceNow, DEERS/RAPIDS, or eQIP systems.
• Familiarity with RMF, NIST 800-53, and DoD STIGs.
• Prior experience supporting a SCIF or classified environment.

Strategic Data Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.