Administrative Manager

Brown County Oral Health Partnership; Green Bay (WI); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

401(k) with profit sharing

Full health benefits

Paid holidays / PTO

EAP and wellness reimbursement

Job summary

Brown County Oral Health Partnership in Green Bay, WI is seeking an Administrative Manager to direct and coordinate all administrative functions that support daily operations. This role oversees patient scheduling, billing, dental practice technology, and reporting, while leading an administrative team and ensuring efficiency and patient access.

Ideal candidates bring 3+ years in dental office administration with leadership, 2-5 years in dental technology, and proficiency in Dentrix Enterprise

Qualifications

• 3+ years in dental office administration, with leadership experience
• 2-5 years dental practice technology experience
• Experience supervising administrative/front desk staff
• Strong scheduling and reporting knowledge
• Proficient with Microsoft Office and Dentrix Enterprise or similar

Responsibilities

• Oversee systems management, vendor coordination, and IT issues
• Lead and develop an administrative team of up to 10 staff
• Generate and review productivity and grant reports and SOPs
• Manage patient scheduling and billing oversight
• Act as a strategic partner to improve patient experience and operational efficiency

Skills

Dental admin leadership

Scheduling processes

Office software

Education

Dental practice software experience

Tools

Dentrix Enterprise

Job description

Description

Administrative Manager

• Location: Green Bay, WI (On-site)
• Employment Type: Full-Time, Salaried
• Salary Range: $60,000 - $70,000
• Schedule: Monday to Friday, 40 hours/week

About Us

Brown County Oral Health Partnership (OHP), located in Green Bay, Wisconsin, is a dynamic nonprofit organization dedicated to providing essential dental care to underserved children. We offer preventative, diagnostic, and restorative dental services to children ages 0-19, focusing on those who are uninsured or underinsured. Our services are provided at our clinic locations, in schools, and at local hospitals throughout Green Bay and the surrounding areas.

At OHP, we are passionate about changing the lives of our community’s children by ensuring they have access to high-quality oral health care. As we continue to grow and serve our community, we are seeking an Administrative Manager to join our dedicated team.

Position Summary

The Administrative Manager is a leadership role responsible for directing and coordinating all administrative functions that support the daily operations of OHP. This position provides direct oversight of patient scheduling and billing, dental practice technology, productivity reporting, and the performance and development of administrative team members. This Manager ensures that all administrative activities support the strategic goals of OHP by maximizing efficiency, enhancing patient access, and cultivating a high-performing, mission-aligned team.

What You’ll Do

Systems Management (30%)

• Become a super-user, administering user access and training in Dentrix and other platforms, along with resolving emergent issues (including EMR, software, phone system, tiger text, etc.)
• Act as liaison to coordinate with vendors and IT partners to resolve overall end-user issues and manage upgrades
• Maintain phone system greetings and ensure seamless communication operations
• Support vendor contract review.

People Leadership & Team Performance (25%)

• Supervise and support a team of up to 10 administrative staff
• Support the hiring process, train, and develop team members
• Lead performance management, recognition, and employee development for your department
• Approve timecards, manage PTO, and fill scheduling gaps

Productivity Reporting & Continuous Improvement (15%)

• Serve as subject matter expert on reporting tools and procedures (e.g., production, month-end reports, grant reporting).
• Oversee productivity metrics related to appointment volume and fulfillment
• Oversee the process of creating and maintaining administrative SOPs.
• Generate operational and productivity reports (e.g., for grants, KPIs), ensuring timeliness and accuracy.
• Support clinic and executive teams with data requests.
• Participate actively in organizational continuous improvement initiatives.

Patient Billing Understanding (10%)

• Understand and act as back-up for Medicaid claims and payment reconciliation, accounts receivable and investigate billing errors to resolve payment delays.
• Understand the billing practices comply with Forward Health policies.

Patient Scheduling & Services (10%)

• Ensure clinics are efficiently scheduled and appointment books are full in coordination with Clinical Director.
• Oversees outgoing referrals and records requests.

Patient Experience Partner (10%)

• Strategic partner with Clinic Director and ED and key leaders for continuous improvement of overall patient experience end to end

What We’re Looking For

Required:

• 3+ years in dental office administration, including 2+ years in a leadership role
• 2-5 years dental practice technology experience
• Experience supervising administrative/front desk staff
• Strong understanding of scheduling processes and reporting
• Proficient in Microsoft Office and dental practice software (Dentrix Enterprise preferred)
• Excellent communication, organizational, and problem-solving skills

Preferred:

• Experience in a nonprofit or public health dental setting
• Familiarity with Medicaid/Forward Health billing
• Experience with running and analyzing operational and financial reports
• Comfortable training others and leading change

Why Join Us?

• Meaningful mission-driven work
• Collaborative leadership team
• Opportunities for growth and impact

Our Comprehensive Benefits Package Includes:

• Competitive compensation with 401(k) options and profit sharing.
• Paid holidays, flexible work arrangements, and generous paid time off.
• Full health benefits, including medical insurance and health savings accounts, along with 100% company paid dental, vision, life/AD&D, short- and long-term disability insurance for all full-time employees, EAP and wellness reimbursement