Administrative Lead & Customer Liaison to GM

Cable Dahmer Automotive Group; Kansas City (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Cable Dahmer Automotive Group in Kansas City, MO is seeking an Administrative Assistant / Customer Liaison to partner directly with the General Manager. This role blends administrative duties with driving employee and customer satisfaction, ensuring commitments become action and feedback is addressed.

You will manage the GM’s calendar, coordinate meetings, monitor CSI/NPS results, and stay visible across departments to resolve issues and protect leadership time.

Qualifications

• Experience in administrative support or similar role.
• Ability to handle difficult conversations professionally.
• Proactive and organized with attention to detail.

Responsibilities

• Manage GM’s calendar, meeting requests, and daily priorities.
• Determine tasks for departments and escalate when needed.
• Provide daily updates on customer concerns, feedback, and commitments.
• Coordinate meetings, agendas and action items.
• Monitor CSI/NPS results and coordinate follow-through across departments.

Skills

Administrative support

Customer relations

Communication

Organization

Tools

CRM systems

Calendars

Spreadsheets

Job description

Cable Dahmer Automotive Group in Kansas City, MO is seeking an Administrative Assistant / Customer Liaison to partner directly with the General Manager. This role blends administrative duties with driving employee and customer satisfaction, ensuring commitments become action and feedback is addressed.

You will manage the GM’s calendar, coordinate meetings, monitor CSI/NPS results, and stay visible across departments to resolve issues and protect leadership time.