Administrative Intake Coordinator - CBHC - Full Time * Norwood, MA

Riverside Community Care; Norwood (MA); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Healthcare benefits

Flexible Spending Accounts

Twelve paid holidays

403(b) retirement plan

Referral bonus

Job summary

Riverside Community Care in Norwood, MA is seeking an Administrative Intake Coordinator for CBHC. You will screen new consumers, collect demographics and insurance information, and determine routing to CBHC or Outpatient based on insurance, recording details in the EHR.

You will collaborate on scheduling initial intakes and urgent evaluations as needed. Position offers a $22.00/hour rate with a Monday–Saturday schedule and benefits described by Riverside.

Qualifications

• Screens all new consumers for admission to the clinic by telephone or in-person; gathers basic demographics, a brief clinical description and insurance information.
• Makes insurance-based determinations to route to CBHC or Outpatient program and documents in the EHR.
• Collaborates with Clinical Triage/Intake Coordinator to schedule initial intakes and other clinicians as needed.

Responsibilities

• Screens new consumers for admission by phone or in-person and collects demographics, clinical description and insurance details.
• Determines admission routing (CBHC vs OP) based on insurance and documents in the EHR.
• Coordinates scheduling of initial intakes and urgent evaluations as needed; facilitates urgent outpatient care.

Skills

Screening

Customer service

Scheduling

Job description

Riverside Community Care

Love What you do!

Administrative Intake Coordinator - CBHC

In this important role, the Administrative Intake Coordinator performs tasks of ensuring full registration and screening for all ages and all consumers accessing treatment regardless of insurance, works with staff in greeting consumers and ensuring support for the programs located in the building and works closely with the CBHC Clinical Triage/Intake Coordinator.

The Administrative Intake Coordinator responsibilities include:

• Screens all new consumers for admission to the clinic by telephone or in-person for walk-in consumers; obtains basic demographics, a brief clinical description and insurance information.
• For all routine intakes, makes the determination, based on insurance, if the consumer is assigned to the CBHC or the Outpatient program (OP) and documents accordingly in the Electronic Health Record.
• Collaborates with CBHC Clinical Triage/Intake Coordinator around scheduling appointments for initial intakes and with other clinicians as needed.
• Coordinates scheduling of urgent psychopharmacology evaluations or medication appointments as needed prior to assessment and based on BHUC assessment.
• Reserves urgent appointment access (within 48 hours of initial referral contact) for comprehensive diagnostic assessment, and facilitates urgent outpatient crisis counseling/psychotherapy, group therapy and peer/support services as needed.
• Upon assessing the CBHC Urgent Care consumer, if an urgent psychopharmacology evaluation is indicated, will coordinate an appointment within 72 hours of the intake.

Schedule:

• Monday 12pm - 8pm
• Tuesday 12pm - 8pm
• Thursday 8am - 4pm
• Friday 9am - 5pm
• Saturday 9am - 5pm

Rate:

$22.00/hour

Why You'll Love Riverside

We make a true difference in people’s lives through rewarding work. Most of our jobs come with great benefits – including healthcare, numerous professional development opportunities, and generous time off - all in a respectful and inclusive environment, perhaps why Forbes named Riverside a best-in-state employer.

Benefits include:

• Comprehensive, high-quality health, dental, and vision insurance options
• Flexible Spending Accounts –both medical and dependent care
• Twelve paid holidays
• Separate accruals for vacation (increases with tenure), personal, and sick time
• Tax-deferred 403(b) retirement savings plan
• Employee Assistance Plan / Travel Assistance Plan
• Employee bonus for referrals resulting in hiring
• Discounts to movie theaters, sporting, and entertainment events
• Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner’s fee

Learn more about our benefits and culture:

Our Benefits

Our Culture

Hear what employees think about working for Riverside!