Administrative/Front Desk Assistant/Credentialing Specialist

Encompass; Snoqualmie (WA); On-site; USD 32,994 - 43,697; Full time

Benefits offered by this job

Medical (80% company-paid)

HSA plan with company contribution

Dental/Vision

Life/AD&D, EAP, Wellness

401K and 401K Matching

Vacation/Sick Leave

11 Paid Holidays PTO bonus week

Public Service Loan Forgiveness

Job summary

Encompass is seeking an Administrative & Front Desk Assistant/Credentialing Specialist at the Snoqualmie, WA location. The role focuses on welcoming families, handling front desk operations and supporting credentialing for therapists, with a strong emphasis on customer service and organization.

The position offers full-time hours with a 30-hour workweek stated and benefits including health coverage, retirement plans and paid time off.

Qualifications

• At least 2 years of relevant experience.
• A strong customer-service mindset with a genuine desire to help others.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize in a busy environment.
• Dependability and flexibility, including willingness to adjust hours to support the team.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite.
• Ability to maintain confidentiality and exercise sound judgment.
• A proactive, independent work style paired with a collaborative team spirit.
• CPR & First Aid certification (or willingness to obtain upon hire).
• Valid driver’s license, insurance and reliable transportation.

Responsibilities

• Greeting families and guests with warmth and professionalism. Your goal will be making everyone feel seen and valued.
• Checking in clients, answering phones and emails and assisting with insurance information.
• Managing appointment scheduling, rescheduling and cancellations while keeping therapists informed.
• Maintaining and monitoring credentialing records for active and terminated speech-language, occupational/physical, and mental health therapists, ensuring licenses, certifications, registrations, and required documentation remain current and compliant with organizational and regulatory requirements.
• Supporting daily operations with filing, data entry and organization.
• Coordinating interpreter services to ensure accessible care for all families.
• Ordering and maintaining facility, office and janitorial supplies.
• Keeping the lobby and shared spaces clean, safe, and welcoming.
• Following safety procedures to support a secure environment for all.
• Opening and closing the center with attention to detail.
• Staying up to date on programs, classes and special events to better support families.
• Partnering with the rest of the Family Engagement Team on intake tasks.
• Supporting the Pediatric Therapy Team with front office coordination and basic facility needs.
• Jumping in wherever needed to support the Encompass team.

Job description

Job Details

Job Location: Child Development Center - Snoqualmie, WA 98065

Position Type: Full Time

Salary Range: $21.15 - $28.56 Hourly

Job Shift: Day

Position: Administrative & Front Desk Assistant/Credentialing Specialist

Location: Encompass Child Development Center, Snoqualmie, WA

Job Type: Full-Time, 30 hours/week ($32,994 - $43,697* annual equivalent)

Hourly rate: $21.15 - $28.56

* 52-week year equivalent; Encompass operates on a 51-week year.

Benefits

• Medical (80% Company-paid)
• HSA plan ($1200 Company contribution)
• Dental/Vision
• Company paid Life/AD&D, EAP, Wellness
• 401K and 401K Matching
• Vacation/Sick Leave
• 11 Paid Holidays, plus bonus week of company PTO
• Public Service Loan Forgiveness eligible
• Easy access from I-90

Join Our Team at Encompass!

Do you love creating a warm, welcoming experience for others? Do you thrive in a fast-paced environment where no two days are the same? As Administrative Assistant, you are often the first smile, first voice and first connection families experience at Encompass. You play a vital role in ensuring every interaction feels supportive, organized and positive.

What You’ll Do

• Greeting families and guests with warmth and professionalism. Your goal will be making everyone feel seen and valued.
• Checking in clients, answering phones and emails and assisting with insurance information.
• Managing appointment scheduling, rescheduling and cancellations while keeping therapists informed.
• Maintaining and monitoring credentialing records for active and terminated speech-language, occupational/physical, and mental health therapists, ensuring licenses, certifications, registrations, and required documentation remain current and compliant with organizational and regulatory requirements.
• Supporting daily operations with filing, data entry and organization.
• Coordinating interpreter services to ensure accessible care for all families.
• Ordering and maintaining facility, office and janitorial supplies.
• Keeping the lobby and shared spaces clean, safe, and welcoming.
• Following safety procedures to support a secure environment for all.
• Opening and closing the center with attention to detail.
• Staying up to date on programs, classes and special events to better support families.
• Partnering with the rest of the Family Engagement Team on intake tasks.
• Supporting the Pediatric Therapy Team with front office coordination and basic facility needs.
• Jumping in wherever needed to support the Encompass team.

Qualifications

Required Qualifications

• At least 2 years of relevant experience.
• A strong customer-service mindset with a genuine desire to help others.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize in a busy environment.
• Dependability and flexibility, including willingness to adjust hours to support the team.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite.
• Ability to maintain confidentiality and exercise sound judgment.
• A proactive, independent work style paired with a collaborative team spirit.
• CPR & First Aid certification (or willingness to obtain upon hire).
• Valid driver’s license, insurance and reliable transportation.

Preferred Qualifications

• Bilingual in English and Spanish.

Work Environment

This role is based in a friendly, active office setting. Some light lifting (up to 20 pounds), bending and occasional exposure to cleaning products may be required.

Why Encompass?

For over 50 years, Encompass has proudly served the Snoqualmie Valley and Issaquah communities as a private nonprofit dedicated to helping children and families thrive. Our mission is simple yet powerful: to partner with families to build healthy foundations for children. We believe that what happens early in life truly matters and we are passionate about providing high-quality, innovative early childhood education and therapeutic services to every child in our community.

At Encompass, you’re not just taking a job. You’re becoming part of a mission-driven community that values connection, growth and impact. Every day, your work helps create a positive experience for families and supports children in reaching their fullest potential.

Keywords: Administrative Assistant, Front Desk Coordinator, Receptionist, Office Assistant, Customer Service, Client Relations, Appointment Scheduling, Data Entry, Office Administration, Family Services, Early Childhood Education, Child Development, Pediatric Therapy, Healthcare Administration, Patient Intake, Microsoft Office, Outlook, Excel, Bilingual Spanish, Nonprofit, Family Engagement, Administrative Support, Scheduling, Community Services, Professional Communication, Records Management.

Encompass is an Equal Opportunity Employer. Qualified applicants receive consideration for employment without discrimination based on gender, marital status, race, color, religion, national origin, age, or the presence of a non‑job related medical condition or handicap.

The information in this job description has been designed to indicate the general nature and level of work performed by employees in this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees in this job.

Reasonable accommodation may be made to enable a person with a disability to perform the essential functions of the job.