Administrative Executive Associate

The City University of New York; New York (NY); On-site; USD 102,000 - 129,000; Full time

Job summary

John Jay College of Criminal Justice is seeking an Administrative Executive Associate (Higher Education Associate) to provide executive-level administrative and operational support to advance the Enrollment Management and Student Affairs division. This role acts as a key liaison among campus stakeholders, CUNY offices, and external partners, coordinating planning, communications, and executive initiatives.

Under the Vice President for Enrollment Management and Student Affairs, the incumbent will

Qualifications

• Bachelor's Degree and six years' relevant experience required.
• Experience handling highly confidential information.
• Familiarity with data privacy regulations such as FERPA and/or HIPAA is a strong plus.
• Proficiency in Microsoft 365 (Word, Teams, Excel) required; advanced Excel a plus.
• Ability to exercise discretionary judgment and strong communication skills.

Responsibilities

• Oversees and coordinate executive-level administrative and operational functions, including strategic priority management, high-level communications, and implementation of divisional initiatives.
• Lead and coordinate special projects and strategic initiatives related to enrollment management, student affairs, student success, retention, and institutional effectiveness, including developing implementation plans, monitoring progress, and evaluating outcomes.
• Conduct research, analyze data, and prepare reports to support executive decision-making, strategic planning, assessment activities, accreditation efforts, and continuous improvement initiatives.
• Serve as a liaison and representative of the Vice President's Office by fostering collaboration among academic and administrative departments, CUNY Central Office, students, faculty, staff, and external stakeholders.
• Coordinate divisional planning, communications, and operational activities, including leadership meetings, committees, task forces, major events, and cross-functional initiatives that support institutional priorities.
• Support budget planning and fiscal operations by tracking expenditures, preparing analyses, and ensuring compliance with College and University policies.
• Develop, implement, and monitor administrative processes, policies, and procedures to improve operational effectiveness, service delivery, compliance, and organizational efficiency across the division.
• May provide project-based leadership and limited supervision of administrative staff as assigned, including managing office operations, supporting professional development efforts, and contributing to a culture of collaboration, accountability, and student-centered service.

Skills

Executive support

Confidentiality & compliance

Microsoft 365

Data privacy awareness

Project coordination

Education

Bachelor's Degree

Tools

Student Information Systems (SIS)

Procurement systems

Care platforms

Job description

About John Jay College

John Jay College of Criminal Justice is a senior college of the City University of New York (CUNY) and an internationally recognized leader in educating for justice. Led by President Karol V. Mason, John Jay is a federally designated Hispanic-serving institution, it is ranked third in the nation in Black student success, and it is a top ten institution for promoting student social mobility. John Jay is proud to serve a diverse and dynamic student body of 15,000 students that includes nearly fifty percent students who are first in their family to attend college as well as students who are immigrants, from low-income families, or from other historically underrepresented groups in higher education.

POSITION DETAILS

About John Jay College

John Jay College of Criminal Justice is a senior college of the City University of New York (CUNY) and an internationally recognized leader in educating for justice. Led by President Karol V. Mason, John Jay is a federally designated Hispanic-serving institution, it is ranked third in the nation in Black student success, and it is a top ten institution for promoting student social mobility. John Jay is proud to serve a diverse and dynamic student body of 15,000 students that includes nearly fifty percent students who are first in their family to attend college as well as students who are immigrants, from low-income families, or from other historically underrepresented groups in higher education.

The College participates in the doctoral programs of the Graduate Center of CUNY and offers bachelor’s and master’s degrees both in traditional criminal justice-related fields of study as well as in a robust portfolio of liberal arts and sciences programs that highlight themes of justice across the arts, sciences, humanities, and social sciences. The College seeks staff and faculty members who thrive in multicultural academic environments and are committed to access and excellence in higher education.

Position Overview

Under the general direction of the Vice President for Enrollment Management and Student Affairs, the Administrative Executive Associate (Higher Education Associate) provides executive-level administrative, operational, and strategic support to advance the division's goals and priorities. The incumbent exercises independent judgment and serves as a key liaison among campus stakeholders, CUNY offices, and external partners.

In addition to the CUNY Title Overview, key duties include but are not limited to:

• Oversees and coordinate executive-level administrative and operational functions, including strategic priority management, high-level communications, and implementation of divisional initiatives.
• Lead and coordinate special projects and strategic initiatives related to enrollment management, student affairs, student success, retention, and institutional effectiveness, including developing implementation plans, monitoring progress, and evaluating outcomes.
• Conduct research, analyze data, and prepare reports to support executive decision-making, strategic planning, assessment activities, accreditation efforts, and continuous improvement initiatives.
• Serve as a liaison and representative of the Vice President's Office by fostering collaboration among academic and administrative departments, CUNY Central Office, students, faculty, staff, and external stakeholders.
• Coordinate divisional planning, communications, and operational activities, including leadership meetings, committees, task forces, major events, and cross-functional initiatives that support institutional priorities.
• Support budget planning and fiscal operations by tracking expenditures, preparing analyses, and ensuring compliance with College and University policies.
• Develop, implement, and monitor administrative processes, policies, and procedures to improve operational effectiveness, service delivery, compliance, and organizational efficiency across the division.
• May provide project-based leadership and limited supervision of administrative staff as assigned, including managing office operations, supporting professional development efforts, and contributing to a culture of collaboration, accountability, and student-centered service.
  
  

Qualifications

Bachelor's Degree and six years' relevant experience required.

Preferred Qualifications

Executive Support : 3+ years of experience supporting senior-level executives preferred.

Confidentiality & Compliance

• Experience handling highly confidential information and materials required.
• Familiarity with data privacy regulations such as FERPA and/or HIPAA is a strong plus.
  
  

Software Proficiency

• Proficiency in Microsoft 365 (Word, Teams, Excel) required.
• Advanced MS Excel skills a plus.
  
  

Preferred Systems Experience

• Experience utilizing online Student Information Systems (SIS), enterprise-level procurement/purchasing systems, and student or client coordinated care platforms
  
  

Must possess excellent critical thinking, oral and written communication skills, and the ability to exercise discretionary judgment. Strong problem-solving, leadership, time management, and presentation skills are required.

Cuny Title Overview

Supports a Campus or University Executive in a variety of activities and initiatives as a key team member.

• Organizes and manages projects involving different areas of the Campus or University community, with responsibility for project outcomes.
• Represents the Executive's unit in Campus or University-wide activities, including committees, special initiatives, and implementation of new processes or technology.
• Independently carries out a portfolio of responsibilities under the Executive's purview, such as approvals, student interactions, and monitoring of key activities. Manages communications within and outside the unit related to areas of responsibility.
• May serve as Manager of a large Executive Office.
• Performs related duties as assigned.
  
  

Job Title Name: Administrative Executive Associate

CUNY TITLE

Higher Education Associate

FLSA

Exempt

Compensation And Benefits

$102,408 - 129,041

Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

How To Apply